FedEx Office Print & Ship Center

Great service. Karyn and Mahoomad made it so easy today. I had my account number and all I did was pay for packaging. Thank you guys

Karyn is wonderful! Bryan, on the other hand, is rude and dismissive.
My requests are never simple: multiple shipping/​printing orders with different quantities, options, and destinations. Karyn has always worked patiently with me to make sure she understands the nuances of each order. One time, she helped me for more than 30 minutes trying to figure out how to look up shipping history when FedEx changed its website. She gets five stars.
Bryan, unfortunately, gets one star. He tries to rush me through the explanations, jumping to conclusions about what I wanted, interrupting me to just try to speed me up, only to get it wrong. Twice, he walked off mid-​explanation to help other customers. He seemed to be trying to do so much at the same time that he «forgot» about getting back to me with an estimate.
Next time, if Karyn’s not there, I’m not even going to bother coming in.

I had a lady help me today who was very helpful and patient with my various requests. Everything came out great.

Karyn is wonderful. She Helped me make more copies of my passport photos and was patient and even helped me trim them. Thanks so much!

I’ve been using this store regularly for about 8 months. I’ve always found everyone to be extra helpful — especially Chad and Mark. I have only used the printing, laminating and scanning services, not packaging and shipping so I can’t speak to those services. When I need to use the DIY stuff, everything is in good working order. I have recommended them to several people and I’ll continue to patronize the place.

If I could give a zero star I would. I went in to get guidance and to ship a package to Ireland. It was an urgent personal shipment of a forgotten item. I was told to fill out this form, and that form, and it would get there in 2 days. WRONG!!!
The next day I was informed by «customer Service» on the phone that it wouldn’t get there until the day after by close of business. Well long story short, it didn’t even make that. The recipient was even in their office in Cork (main distribution area) personally to try to get it. Although it was promised by «Friday close of business» it wasn’t released from their Cork office until then, and still needed to get to Kilkenny. And they were closed all weekend. So we each asked that it be returned. On the next Wednesday I checked status, thinking it should be on the way by then. No, it was still in Cork. I called and again said that I wanted it returned. No calls at all that they needed anything else. On Thursday the same thing, so I called again. At that time I was told that I needed to create a personal account with them so I could pay to have it returned, «company policy» even though it was being returned due to their error. Again, they didn’t call to tell me this, I had to call and go through 6 people before I could get that answer. And it all started with an incompetent clerk at Fairfax. If you have something of value, don’t ever trust it with FedEx. You may never see it again.

Over the course of 3 – 4 visits, this copy of FedEx has always come through — I’ve arranged pickups, odd shipments, and used this place for minor graphics printing and have always been pleased. Though not a power user as some of the reviewers seem to be, I have never had a problem here.
Overall I like the business model, there are a lot of efficiencies to be had with the two companies and I enjoy being able to use either. I’ve been to other, more robust copies in the distant past that were open ²⁴⁄₇ and had more competent staffs perhaps, but I think context is important and this copy of FedEx gets the job done.

FedEx/Kinko’s, as a whole company, brand, franchise, whatever you want to call them, has never particularly impressed me. I spent 2 years as a graphic design student printing here (because I was an idiot, apparently) and it is regularly the worst printing experience I’ve ever had. Each time I go here it’s worse than the last. They lose the files. The card readers on the print-​it-​yourself machines aren’t working. The employees have no idea what you’re talking about, even though their name tag says they’ve worked there for 9 years. It actually fascinates me. I don’t think I’ve ever been in and out of there, even for a simple black and white print job, in less than 45 minutes because SOMETHING that is within their control goes wrong.
If you’re looking for a great printing place (not just graphic design, but large format, basic documents, binding, etc), check out Evolution Printing in Gainesville. They’re amazing. Tiffany and Greg are a dream to work with.
Seriously, boycott FedEx Kinko’s for your printing needs.

I allowed 45 minutes of time to ship 2 packages to 2 different destinations… should be plenty of time since I was the only person in line right? Think again. The person at the register had to ring up everything 3 times before he got it right. I’ve never seen such slow incompetent customer service reps in my life. I’m wondering if my packages are even going to get to the right place.

I’m in disgust with how awful the customer service is here.
Last week, I completely wussed out after a long day of work and took an order into Fedex Kinkos to print up copies of a presentation for my VP at work. As soon as I walked in and informed the manager behind the counter — she tried to shoe me off to the self serve computers.
I had planned on leaving my order as I needed 20 copies which had to be separated in a specific order — as I was dying to go home and have dinner, but I managed to get crap when asked when my order would be finished. In addition, I had a junk drive which had numerous PDF files that needed to be printed off, and WOW! You would have thought I was asking for the moon from this lady, because she could not have been any more of a b*&$#! She immediately started complaining about how this would take so long and blah blah blah — that I ended up asking for the bare minimum to simply please her and get the hell out of there.
My copies were finished about 3 hours later, totaling a whopping $ 155!!! What a rip off. NEVER again.
I learned my lesson and that is not to rely on the Fedex Kinkos in Greenbriar — I’ll do my printing in the office, no matter how tired I am.