For Eyes Optical

Wonderful staff!!! Knowledgeable, friendly and prompt with service. Julie is the best. Very helpful and they always work with my insurance company without any hiccups or headache. What else could you want???

I called this location on the 23^rd of December to ask about a particular Prada frame. The person on the phone told me she would have to call me back, as it wasn’t in store, but that she would call the vendor and find out if they had it. Ok, cool. She said she would call me back the next day. I heard nothing. I thought, «Oh well. It IS Christmas eve.»
So then I called back and asked for a status check a few days later, realizing I hadn’t heard anything. Nope, they had not checked yet.
Then my husband needed glasses, and opted to come here. So I went with him to get them and they told me that they still hadn’t checked anything out for me. At this point, I was beginning to question their competence and professionalism. I was told I’d get a call back in a few days. Fine.
So I waited and waited and still nothing. I called back and they told me they didn’t think they’d be able to get them. But WHY DIDN’T SOMEONE JUST CALL AND TELL ME THAT?!? Bad customer service.

Short summary: avoid this place.
Long summary: Service is terrible. I purchased a $ 200 frame glasses, and I thought I would receive a better service. They told me that I would receive my glasses within two weeks. Two weeks came, and they called me to pick it up. I went there, and they told me that it would not be there for another week. So I came there the second time to pick it up. They lost my shipment, so they told me it would be another two weeks. When I came for the third time (3 weeks after my order), the glasses prodded out halfway to the front. I asked for a replacement or at least a fix, but the sales lady let out a sigh of annoyance and rolled her eyes. «It’s fine,» she said. To me, it’s not fine since I paid more than $ 200 for my glasses; plus I needed my glasses and they did not deliver it for 3 weeks now. After arguing for 10 minutes (which I believe I did not need to argue for a protruding glasses out of the frame), they told me to come back in another two weeks for adjustment. I came the fourth time (now the fifth weeks since my order), and I was somewhat satisfied although what they did was to push the lens back so that now it is protruding out of the frame from the back. Mind you that I am –0.75 and –0.25 for the left and right eyes respectively, so I am also a little confused as to why my lens are a little thick to be protruding out of the frames. I was a little too upset to ask this question by this point. Also, they handed me the glasses without putting the time to see if the frames fit and adjust it properly as other stores do. Also, I did not receive my prescription back. I am disappointed with their service. Otherwise, I am happy with my frames and slightly disappointed with the protruding lens.

Excellent overall experience highlighted by the young lady Shalwra who helped me
Very good selection of frames
Nice clean modern store. Staff was very helpful informative and pleasant.
Prices were competitive
Wish turn around time on order could have been faster

Deciding on the rating is difficult. Prior to now I had been going to Dr. James Gomez for years. He has since left For Eyes. I am learning why through my own experience. If any of you out there went to For Eyes for the talented, personable, knowledgeable and so much more Dr. Gomez. Go see Dr. Vivian Nguyen at Nova Premier Eyecare. in the City of Fairfax on Democracy Lane behind Safeway. She is just wonderful. I have a challenging eye situation and she Rocked it. If you were a patient of Dr. Gomez or know someone that was Dr. Vivian Nguyen is the Dr. he trusts with his patients.

I went to this location about two years ago to get eye glasses. I had my prescription faxed over, got my butterscotch Jill Stuart glasses (back up pair), and went on my way. They are super cool and I love the frames.
Started wearing them full-​time about 10 months later as they’d graduated to my main pair, and the «protective coating» flaked, rainbowed, and rubbed off after about 6 months of use. It’s a pain, and I assume it was either defective or inferior — no thanks on the up-​sell for next time (my husband advised me of this, I didn’t listen).
At present, my current backup pair has just been put through the washer (thanks to my toddler) so I called this For Eyes to get my prescription so that I could order a new pair of my sweet Jill Stuart frames… this time, online. Well, the woman who answered, as well as the manager, absolutely refused to give me my prescription in any form, because it was «expired» and «against their policies.» Apparently «it is private information» — umm, yeah, MY private information. That I gave you, For Eyes.
I was given the option of going to a For Eyes downtown to get the smudginess corrected, but that would leave me 5 – 8 days without glasses. Can’t do that. I was also told that I didn’t have to use For Eyes for my new frames, as any eye store would read my script from the existing pair — well, fine, but that eliminates my ability to order frames online, and that seems super unfair and anti-​competitive.
I should say that the manager I spoke with, Kevin, and the lady I spoke with were fairly polite, even in the face of my audible annoyance. I suppose they can’t help For Eyes’ ridiculous policies. I find the policies ridiculous at least.
Anyway, to make a long story short, I called the boutique where I originally got my prescription in 2008 and they gave it to me NO questions asked, just saying that I should be careful about using it (they didn’t have any liability if something was wrong) but if I was currently wearing it all should be well. Thank you — that’s all I wanted — simple enough.
Just reinforces my opinion that discount eye stores that are «big business» are often bad business, and I won’t be going back to a For Eyes location any time soon, except perhaps to get my smudges fixed when I get my new online frames and my current ones are relegated back to backup status.
I’m not saying For Eyes selection and price won’t work for you, my advice is just to skip the protective coating and be wary of them if you are as serious about customer service and customer rights as I am. Policies should exist to help people get better service and protect both parties from bad situations, but in my opinion they should not exist to seemingly garner new business and foster repeat visits. Just my opinion…