Havertys

My fiancée and I visited this store to purchase a sectional and a table and had the absolute worst customer experience in retail that I have ever had. We paid two visits, one to pick out furniture, and a second to purchase the furniture after measuring our new place. Our sales person, Liz short for Elizabeth, said that she was coming in on that sales day JUST to sell us the furniture as it was her day off. She then proceeded to try to pressure sell us additional rugs, end tables, lamps, a fireplace, pillows, and another table as well as a warrantee on the sectional. She was so condescending that I could not believe that she expected us to buy anything from her. When we turned down the warrantee, she became upset and kept repeating herself saying that it was not wise to buy the sectional without the $ 300 warrantee. She mentioned that children and pets could ruin the furniture to which we responded that we were not going to have children. She told us well that will change and one day you will and they may spill or tear the fabric. We did not mention to her that we actually cannot have children. She then proceeded to tell us that one day our dog would misbehave and stain our sectional and we would regret not having purchased the warrantee. She then called another manager over who also was belittling and said «why don’t I see the warrantee on their order list?» We decided to not purchase anything from this location and the next day headed to the Rockville, MD location where we were treated extremely well and we purchased everything that we needed without any pressure sales, belittling, or condescending treatment. This Fairfax location is horrible.

I would not shop at Havertys again. On Oct 17, I purchased a dining room set, paid in full on the 17^th. It was supposed to be delivered on Oct 31. The night before, they called and told me the China cabinet was visibly damaged, but they could deliver it anyway. I refused delivery. They then called and scheduled a delivery for Nov 4. Dining room set arrived, drivers left, and I began cleaning it, only to see that the glass doors in the china cabinet as well as the inside glass shelves, were severely scratched. I called an said I wanted a replacement. November 9, they bring the replacement, only to discover that it had an improperly hung door, stain pooled in the corners of the cabinet, and a big chunk of wood missing right in front. So I again refused delivery. Get a call that, oh gosh, I received that las t 3 rejects they had in the warehouse and I will need to wait until Dec 1 to see if they can, in fact, deliver a blemish free product. I am very disappointed and I really just want them to take it back. I hate it now and it is causing me distress. Guess what??? NO CAN DO!!! I have $ 5,000 of defective Havertys furniture sitting in my dining room and they won’t take it back. NEVER AGAIN!!!

After a long search for new furniture, we elected to purchase from Havertys. The sales experience went well and we even had someone come into our home to take measurements and assist us in our decision making. For the family room, we purchased a sectional couch, pillows, and floor rug. For the living room, we purchased a couch, swivel chair, reclining chair, ottomans, pillows, and a floor rug. Needless to say, we spent a lot of money at Havertys.
While the sales experience went well, the quality control of the furniture is poor. The feet of our sectional couch had scratches and a rip in the fabric in one cushion. A service technician was sent to replace the feet and we were mailed a new cover for the cushion. We were hoping this was a mere blip on the radar but this was merely the start of our frustration with Havertys.
Next came our living room furniture. The swivel in the swivel chair arrived broken, so another service technician came over to fix it. More frustration but it was fixed. The final delivery was the custom made ottomans and pillows. The ottomans arrived with small wood chips and shmutz in the fabric plus an embedded staple. The pillows were poorly stitched.
We had the delivery men take them back. Havertys initially looked at the ottomans and told us that they would be sent to our local store so we could look at them again and see if we wanted them remade. After two weeks of no communication, I called in and was notified that the ottomans and pillows were being remade and would be ready in about six weeks. However, there were multiple delays in having both the ottomans and pillows remade that pushed the delivery back another six weeks. To Havertys credit, they partially compensated us for the ottomans. When the second set of ottomans arrived, another staple was embedded in one ottoman. We were told that our options were to return the ottomans or keep them. It felt like Havertys was dismissive and callous to the situation. With the constant problems we experienced, it was a surprise that they weren’t more over the top in their response to ensure we were satisfied.
Prior to our purchase, I had seen several negative reviews of Havertys. Here’s another to add to the list. Do not purchase your furniture from Havertys as it’s quite likely you’ll experience similar frustrations in their products as we did.

After a year and a half my motorized sofa started having problems and even though I bought the expensive insurance which covers any motor failures, the insurance company Guardsman and Havertys have refused to honor the insurance claim and fix the sofa, which is now almost completely unusable. Looking online it seems common that the insurance company regularly does not honor claims.

Bought a leather couch in 2013. We were talked into expensive protection package. After telling sales person we were staging our Virginia house for sale and then moving to Colorado, he assured us that Haverty’s would stand behind their product in Colorado. In 2014 the couch discolored on the head rest. We filed a claim and it was disapproved. «Not covered.» Complained to Haverty’s. They said «no service in Colorado. They sent us a replacement cover. But local furniture repair wanted several hundred to install. So not only out a few hundred on protection package, but no effective service on couch. Buyer beware buying anything from Haverty’s. Fortunately my wife is good seamstress so she made some nice flaps out of the replacement cover to cover damage.

We bought a mid-​priced sectional a few months ago at Havertys in Fairfax, Va and had it delivered. Price was good, delivery and setup were OK though they never attached the sectional brackets as we discussed in the store.
After a couple weeks, small feathers started coming out of our pillows, and then the seams in the pillows began to come apart. My wife called the store and they offered several options… One was to bring them into store for replacement. Sounds simple… wasn’t.
The store for whatever reason was not able/​willing to immediately replace the in-​stock item. Now my wife was told a «technician» could come to our home and repair them. A house visit for pillows… really? Never happened, even after multiple calls to store.
They finally agreed to FedEx replacements to us… OVER 2 WEEKS AGO! Did they say FedEx or Pony Express, I wonder. I think they just don’t care about their customers after they make the sale. Ridiculous!
Overall, their floor sales was average, selection and pricing good, delivery acceptable but poor attention to detail, quality is lower than expected for this price point, and their customer service is horrific! That’s why I give them low marks and a rating of 1 star.

I will not be back to shop here. Everyone in the store was great and extremely helpful. It’s the corporate team that makes me want to steer clear of this place. We ordered furniture for two rooms and one would think given the big purchase we would be treated as valued customers, not so much. Three of the pieces we ordered were damaged before they were even delivered to us. Haverty’s seems to think that by replacing the items all is well. Despite explaining that this was the absolute minimum that should be done in this situation we have had little luck. Not only will we have to wait an additional 8 – 12 weeks for one of the replacement pieces we were offered a refund that was so small I also said «no thanks». I cannot believe this company is able to get repeat customers with this kind of customer service. Save yourself the energy and frustration and just go elsewhere.

Had some really nice stuff at descent price, but I don’t know about quality. They get you to pay extra for warranty and shipping. So I’ll pass on that. Would I buy from here IDK. Still hunting for what we like for the price…

My review is not about this location specifically, Steve, my customer service rep in the store was great. The Haverty’s corporate «Top Shelf Customer Service was terrible»
I ordered a custom Erin sofa/​Loveseat combination, I placed the order in anticipation of my wedding in May, as we are hosting a number of family members in our home. When the order arrived, much to my surprise, the entirely wrong sofa was delivered. They had delivered a Katy model soft, along with the Erin loveseat. I immediately contacted my sales rep who informed me that I should call Haverty’s customer service. Upon contacting Haverty’s customer service, they informed me they would research the mistake and call me back in 24 hours. After 24 hours elapsed, I had not heard from customer service. I called, and spoke with a representative who assured me the problem was being looked into and they would give me an update on a daily basis. Throughout the next week, I never received an update from the customer service team. Finally, I had to call my initial sales representative, to inform him of my dissatisfaction with the lack of information. He informed me that they had misplaced my sofa and they were having issues relocating it. I asked him to keep me informed, as customer service refused to give me updates.
A week later, the correct couch was delivered. In order to get the new couch in my living room the loveseat had to be moved. Because the first delivery team left a staple on the loveseat leg, moving the loveseat resulted in a deep scratch in my hardwood floors. Furthermore, when the new couch was brought in, I noticed a significant chip in the front leg of the couch.
Upon calling Haverty’s customer service, I was told that they would not be able to refund any more money on the order, and they would have to send a technician out to potentially replace the leg on the sofa. This is yet another day (third day) I have to stay home from work, when all I wanted was compensation for a damaged product, and the time I have had to spend dealing with this mistake.
I was a loyal Haverty’s customer before this experience, referring many family and friends in the Arlington, VA area. We just moved into the neighborhood and a number of friends are also moving/​looking to buy new furniture. After this experience, I will no longer be purchasing furniture from any Haverty’s location, and will be sure to relay my experience to as many family and friends in the area so they do not have to deal with the same headaches my fiancé and I had to.

We went to Haverty’s to look at couches, bedroom sets, and dining tables. We were greeted by Rosemary who turned out to be the most pushy sales person ever. While we liked some of the products, we did not appreciate being followed around ever 10 feet, including when we exited the bathroom to see if we wanted to buy anything. It got so bad as we were out the door (literally with it opened), she even tried to sell something. I’m all about making an effort to sell, but when it becomes annoying, I am more likely to go somewhere else.

We just bought a sofa and loveseat from Haverty’s. Given the high quality, the price was reasonable, and we’re really happy with our purchase. We also found the whole experience and customer service to be wonderful. Our Sales Consultant, Scarlet Shabaz, was great to work with. She made sure that we were 100% satisfied. When we changed our minds and needed to tweak our order (after it was already delivered), she responded quickly and politely. Our furniture was delivered in a timely manner, and all follow-​up assistance has been excellent. We will definitely buy furniture from them again!

Every time I’ve shopped there, I’ve had impeccable service. Steve Ferrell is an awesome salesman who us conscientious and attends to the buyer’s needs. I also enjoy how Steve will return your call within 24 hours … That’s customer service! Thanks Haverty’s

My family and I have gotten a great deal of furniture here as well as little accessories and wall hangings. I personally think they have the most adorable wall art and decorations for homes, but I love their furniture as well.
Customer service has been top notch.

Went here to look at coffee tables and end tables. Didn’t care for the pushy sales staff, but ended up ordering through their website. Took the day off work to receive the items. The first table that arrived at my door was damaged. Called customer service and the rep was rude. I asked for a replacement to be sent out today because I can’t take more time off work and she refused. I told her I was not accepting delivery and that I wanted a refund and was told I would have to wait 7 – 10 days. It sure as hell didn’t take that long to take my money! Do yourself a favor and shop elsewhere. Pushy salespeople, incompetent delivery service that damages furniture, and lousy customer service. Then they refuse to refund your money for 7 – 10 days!

Great price, great service, great service delivery. Our sales associate, Natalie F, was extremely helpful, patient, and not pushy. She let us browse and was there to answer our questions and offer us some design tips. We ended up purchasing two Amalfi sofas in red instead of one sofa and one love seat or one sofa and two chairs. The sofa is superb. We passed on the accessory pillows and found the exact same ones on the internet for a little of a discount. If the price of the accessory pillow was competitive, we would have given them 5 stars.

I have not received my furniture as of yet so I cannot soak about the delivery process but I can talk about the options, the quality and the customer service.
The showroom is well organized, with all the prices visible. The furniture is good quality. While it may not meet the Amish standards, it definitely comes close. The furniture is more conservative, so the one thing I did not like is that they did not have modern bedroom sets.
The sales associates are kind and friendly. Natalie worked with me and I just adore her. She was patient and was not pushy to make a sale. She was great to work with and I would go back to Harvetys just for her.

Thank you, Unilocal friends, for posting such helpful reviews about Havertys! My fiancé and I recently became homeowners, and we decided to start from scratch. His bachelor pad furniture was either donated or sold, and I planned only to bring my clothes and bare essentials with me to the new place.
Furnishing a completely empty home is no easy task, but it helps when you have a vision and find a place that sells many things suiting your taste and décor plans. Havertys furniture, especially their living room options, is right up my alley. The sofas are well-​constructed, comfortable, stylish, while functional. I appreciate how many of their pieces have a more rustic/​vintage touch while featuring a modern sensibility, never dated in appearance. The clean lines and simplicity of the designs make each of the pieces on the floor very versatile additions to your living/​family room.
For me, I wanted the sofa to be a focal point and a blank canvas. Havertys different styles can do just that for a living room. Most couches come in an array of fabrics, and, perhaps the best part, is that most items are customizable. You can switch out the arms, the legs, and the fabrics to meet your needs.
I briefly considered a custom-​made sofa from Urban Retreat, but I decided not to purchase from this business after reading multiple negative reviews. While I can’t attest to the quality of their products, I can tell you that Havertys, despite not billing itself as a «warehouse» or using some other wording in its name to indicate bargain prices, is much more affordable.
Customer service is prompt and friendly. Of course, true to their profession, the sales rep you’ll deal with will be a bit more on the assertive side, but he or she will most likely also listen to your needs and try to find pieces that match what you are looking for.
As a whole, Havertys has very tasteful merchandise and reasonable prices and should definitely be added to your list of places to check out if you’re shopping for furniture.

I was very pleasantly surprised by this place. We usually buy furniture at crate and barrel and this is cheaper without losing too much in style and quality. The staff is very helpful and friendly as well.
It is really covering a niche between he expensive places like crate and barrel restoration hardware west elm and pottery barn (as well as old people places like Ethan Allen and thomasville). But much nicer than ikea and the discount places like Marlo that are the tj maxx of furniture.
Makes the wife happy without killing my checkbook too badly.

We couldn’t be happier with our experience at Haverty’s in Fairfax. Our only con is that it’s a smaller store so they may not have all the pieces on display you would see if at a larger store. However, everyone from the salesperson, Sharif, to the manager to the delivery team were professional and friendly. We were looking for a pub table and dining set — preferably solid wood, no veneers, and casual. The Woodbridge collection fit the bill perfectly. It is a beautiful set — very well made and sturdy. We ended up purchasing the kitchen island and hutch for the dining room as well. Excellent quality especially for the price. Our furniture was delivered on time with no damage whatsoever. They have an online feature, «Follow the Truck» so you can really narrow down when the delivery will occur within the 2 hour window they give. The delivery team was great — very careful with both the furniture and our wood flooring. When we need furniture in the future, we will definitely go back to Haverty’s.

Fantastic! I moved here and decided it was just easier to get new furniture than drag it from Boston, so after looking online at many, many, many places, I saw an ad on TV for Haverty’s and decided to head over during the President’s Day Sale (because what says Happy Birthday Deceased Presidents better than a sale??). Very nice, great furniture, no pressure employees, and the guy who wrote up my order, Alfredo, was terrific. I even called a couple days later when I decided to get a different dresser and we did the whole thing on the phone.
I think I am all set with furniture for now, but if I need more, I will definitely go back there!