Hyatt Regency Fairfax

Please see original review if you want to know about my experience here.
Bryan C., a Hyatt manager, took the time to explain why the hotel had climate control issues. He says that those issues have now been resolved thanks to a multi-​million dollar renovation. So anyone staying here after April 2016 should find a good hotel at a decent price.
Climate control was pretty much the main reason I gave my original review. With that issue resolved, I’m happy to reiterate that the hotel staff were wonderful and the facilities were clean and overall quite good. Oh, and hairdryers are apparently provided in all rooms, I just got unlucky :)
Until I’ve had a chance to stay here again I think it’d be wrong for me to leave a poor review up. I’m recommending this Hyatt as a well-​priced and decent stay based on the info Brian has provided. Thank you Bryan!

Not a fan. Went for an event in one of the ballrooms. Parking lot is poorly marked and horrible. No organization as to venue location. Had to walk past tables of people eating to get there. Do not like this place at all

Will never stay here again. We were put in the «pet room» which is the slums and in a cave. The walls were dirty, carpet was nasty, and the tub didn’t have all the bleach washed out of it. We put our baby down on the floor for two minutes and she was covered in what looked like men’s chest hair. So we can’t even put our 10 month old on the floor when all she wants to do is crawl around. We can’t give her a bath because there is still bleach in the tub and while we tried to wash it away the tub takes 20 mins to drain. The TV is terrible quality, I’m up with a baby middle of the night and want to watch a movie and it is just stuck in loading, and I’m sure I’ll still be charged 1999 for a movie I’m not going to be able to watch. My friend is also staying here and her room is 10xs nicer. The quality of a room shouldn’t be compromised because it is a «pet room». Staying at the Weston or Sheraton in Dulles gives you the same fantastic quality as any other room. I excepted so much more from a Hyatt.

Scored this hotel on Hotwire, and was so pleasantly surprised! Clean, lovely rooms, excellent restaurant food, and the breakfast buffet had lots of delicious options. Definitely a positive experience.

Do not stay here if you care about sleep. I am in no way a light sleeper, but the walls are so thin that I was woken up several times by my neighbors. The hotel is clean and close to my work, so I am disappointed that I won’t be able to use it again for repeat business travel but it was definitely not worth it — I will be falling asleep in meetings all day after that night sleep.

Overall very nice. Rooms were clean and nice. Check in was smooth as well as check out. Restaurant was very good, we ate at the bar-​side area. The burger and chicken sandwiches were excellent as was the French fries and sweet potato fries. We did have rate without breakfast and ate at the buffet. Again staff was excellent. Buffet was a bit pricey but kind of expected for this type of upscale hotel.

The hotel is nice and clean. The staff is friendly. However, the wifi isn’t free as they say. They allow you to only check emails but I was never able too. Every time I tried I was asked to pay therefore, why not just charge the five dollars automatically so that you can stream and check your emails with no problems. My other issue was the front desk. Every time you would call the front desk they would hang up before you were even done saying or asking something. Housekeeping, the tub and sink would accumulate water and housekeeping didn’t even bother to clean sink or tub even after we left a tip. The neighbors tv was super loud so I didn’t get much sleep. Overall for what we paid it wasn’t a horrible stay. Food was good and drinks too.

First review ever but had to share this wonderful experience. The wedding team at Hyatt Fairfax was absolutely outstanding and anticipated and exceeded every expectation. Hotel lobby and ballroom just beautiful and food and service exceptional. Hotel was incredibly responsive to every need even with a surprise snow fall. Many venues to choose from but this team makes the difference. Thank you to Bryan, Theresa, Isaac, Mary, Caesar. Tamara and Maria!

I had the unpleasant experience of staying at this hotel for two nights during the most recent snow storm. The reason I have given two stars is that the restaurant staff was superb. The parking lot was awful and the plowing atrocious. As an essential employee, I had to drive the one mile to work. After the first night I shoveled my car out and got out of there. I returned 3 times that day to pick up coworkers. The lot was so poorly maintained that I had to drop and pick up from out on the main Road. The second night there, the staff allowed a vehicle to stay parked at the front entrance leaving the rest of the patrons unable to get past. I was forced to turn around, back into a snowbank, and barely get out of there. The empty spots had not been touched by a plow. I spent another 45 minutes digging out a spot for my vehicle. Fortunately a coworker was there to help. The front desk staff was unpleasant and seemed to treat those with a voucher to stay and eat as second class. I’m sure my employer was charged the max rate. I was sure to describe my experience to my supervisor. I will never stay at this hotel again and plan to share my experience with all who will listen.

Stayed here this past weekend, and we’ll definitely be going back. Centrally located in Fairfax, there’s tons of stuff to do close by. The room was basic but very clean and comfortable, and they have free parking and free wifi. (They also offer an indoor pool and gym which I didn’t have time to try.) The breakfast buffet and breakfast to go are both fantastic (but not free as Hotwire had stated). The service, from registration to dining to housekeeping to maintenance, is impeccable. This, coupled with the central location, cleanliness, and low price make it a winner with us.

Great place to get away from home. The staff is always very accommodating. There are times when I find the place bustling. Breakfast in the hotel restaurant can be a loud experience sometimes.
The room is always well stocked with shampoo and soap, an extra blanket and an extra pillow. My room is always clean upon check in.
Definitely recommend.

Stayed two nights and was very disappointed. First, I was traveling on business and my company had booked the room for me and my business companion. When I checked in I was told that *I* had to provide a credit card even though the accommodations had been secured by a credit card by our company already. When asked why I was told this was in case there were residual charges — phone calls/​mini bar/​etc. I asked specifically if any charges would be placed on my card and was told no, and so gave it to them. A little while later I find they’ve charged my card! When I went downstairs to discuss this with the front desk, they insisted my card had not been charged despite the fact I’m showing them an email receipt from my provider. When our Director took over the discussions and asked to speak to a manager, the very young woman at the desk told him she was the hotel manager. Maybe Hyatt Hotels are making people in their early 20’s hotel managers but I sincerely doubt it.
Then there’s the room. The room is small for two beds. It is laid out with an island in the middle that the TV sits on. The beds face the island from either side, and the TV is on a swivel. This means that if both people want to watch the TV, they have to sit or lay on one bed together, or drag over the chair at the computer desk. The furniture is banged up and obviously very old. It looks like something you would find at a yard sale. Our room came with a refrigerator but it didn’t work. There are almost NO outlets, and the ones there already have stuff plugged into them, so you have to unplug lamps, etc. in order to plug in your devices. The wi-​fi is decent, I was able to watch a TV show, so that has improved since my last stay two years ago.
The bed, though, is the most uncomfortable bed I’ve ever stayed in. The pillows are TINY, and not very firm. I got very little sleep because I kept waking up in pain no matter what position I slept in.
The reason I gave two stars though, was for the complimentary breakfast. This is not what you get from most hotels by a long shot — it’s a true buffet, with just about any breakfast item your heart would desire available. Everything tasted wonderful, and their croissants are some of the best I’ve ever eaten. The staff in the restaurant are extremely friendly and customer service oriented without being obtrusive. If I lived in the area I would go there for breakfast on a regular basis — it’s that good.
This Hyatt puts on a pretty face as far as their lobby and restaurant areas are concerned, but once you get above the ground floor they leave a lot to be desired. This is my second stay in this hotel, I had hoped that I had been wrong about my memories of it from a couple of years ago, but I wasn’t. Definitely not worth what they charged.

This hotel has some of the best soundproofing in their rooms that I have seen in a while. The beds are comfortable. The carpet is nicely padded. Fourteenth floor rooms give you a great view of the airport and the rest of the two counties.
Minus one star for the overpriced and unusable internet in the business center.

I booked recently for 2 nights. I was traveling from out of town to attend a special event. The staff at the front desk was so incredibly rude I ended up not staying at the hotel. I was under the impression that customers should be treated in a certain manner but this hotel does not have that policy. They find being as rude and condescending as possible perfectly except able.

I am only reviewing this hotel’s catering and as an event venue. I did not stay here overnight.
WIth that said, this is a wonderful place to hold an event, business especially. Plenty, i mean Plenty of parking, even with mega tour buses. It’s close to Interstate 66 but it’s nestled in the woods so you don’t really hear the traffic that much. Clean lobby and wide open reception areas with bar on one side, and plenty of seating areas. Couches, chairs and dining seats are available. Modern decoration and lots of light coming in. The catered food items were yummy and laid out nicely and each item are labeled what it is made out of (in case of food allergies)… nice touch.
The bartenders were great and the servers were very attentive to clear away the plates, silverware and glasses. The banquet areas are quite large and nicely decorated. The restroom (ladies room) is clean and has about 6 stalls, which helps during a large event. We were there all day and each break they would have different variety of snacks and drinks, including soft pretzels and popcorn!
I would like to stay here soon and see how their rooms are :)

A group of us stayed here over the weekend for an event the rooms are fine and actually quite large and a good value. After that it was downhill. The hotel was completely full so one would think the managers would make sure to have plenty of service staff around. Trying to get a drink at the bar or even lunch when arriving was not easy. Tables were not cleared in anything close to a timely manner leaving that lovely smell of old food. The food that we had was good. Drinks were small amd expensive. A service manager paying attention to what is going on would help tremendously

This hotel should NOT say it is s 4 star. This is more like a 2 ½ star 3 at most! The beds are split by a nasty wood cabinet that has a tv mounted to it. If one side wants to watch tv the other one is out of luck. The wall paper is dirty, the carpet is laid over what ever flooring that was there (you can see the molding that they covered up lumping under the carpet), the shower has mold, and it is completely outdated. The beautiful picture that they show of the lobby doesn’t extend past the lobby. I am very disappointed after staying at the Hyatt Regency New Orleans last week (WHICH WAS A TRUE 4 STAR AND AMAZING) and would not book this hotel again. I drove 13 hours and walked into this. Had it not been prepaid and booked through Hotwire I would not have stayed! I CAN SAY ONE GOID THING… THE CUSTOMER SERVICE WAS GREAT, ITS SAD THE HOTEL DOESNT MATCH THAT!

Threw an event here. Great staff, Alan is great to work with in managing event spaces and the place is clean and easy to find!
Definitely would consider coming back.

Very comfortable hotel with a few minor hang ups, but great value for the price and perfect location in Fairfax county.
The Hyatt family of hotels has always impressed me by the comfort of their rooms. This hotel is no different with comfortable bed and spacious rooms. Pretty cool lobby area to work from or enjoy the bar.
The gym and pool are well kept with the gym staying open 24/​7, but the pool hours vary between 9 and 10pm. I have stayed here many times and always am pleased with the service and comfort level.
The cons are the following
–cell phone signal is dismal in the lobby area
–they don’t have a business center and charge per the minute to use computers or print something.
–front entrance is not always kept in the best of shape.
Having stayed at many different hotels in this area this one is well worth staying over others!

Hyatt earns three stars —
1) Staff ⁴⁄₅
2) Room Accommodations ³⁄₅
3) Gym & Pool ⁵⁄₅
4) Maintenance ¼
Okay, so maybe my numbers don’t add up. It is a solid three star property due to the employees’ customer service and the gym.
It really annoys me when rooms don’t have a DVD player. I have stayed in CHEAP places that have a $ 10 DVD player and this place is $ 200 bucks a night and no DVD player. Yes, I have my computer but what a hassle. Like most reviewers mentioned, the rooms are okay, but the cinderblock hallway gives the splendid ambiance of an Army barracks.
The bar, lobby and restaurant have all recently been remodeled. The landscaping outside is absolutely gorgeous.
Ice machines — didn’t realize ice machines were in such demand in the DC area. My floor (12) had a broken machine — the sign directs the guest to get ice on any floor below 8. Hmm… okay. What about those other floors? I was headed to check out the gym anyway, so took my bucket to the first floor. Nope, no working ice machine on the first floor (RIGHT NEXT TO THE GYM AND POOL) — — you would think that would be one of the most heavily used machines. Poor form — this wasn’t one downed machine rather 3 downed machines until I came to one that worked. Checked in on Monday and it was like this from the time we arrived until the time we departed on Thursday. Uh, either conduct maintenance or buy some machines. What an inconvenience to your guests!
Gym/​Pool area — 5 stars! Plenty of Nautilus equipment, medicine balls and free weights up to 50 lbs. There were several treadmills, ellipticals and arc trainers. There is absolutely no reason not to get a complete workout here. Didn’t use the pool but noticed the nice appearance and lifeguard on duty.
Staff — My key wouldn’t work the last morning. Sigh. An employee from engineering had to let me in. He verified my picture idea (appreciated), I was trying to prop the door open to go get my ice (again from a different floor!) and the employee insisted on getting the ice. He said due to security, he did not want me to leave the room unsecured. Um, okay I did appreciate the guy letting me in, but I didn’t expect him to wait on me. Wow, I was very impressed by the guy verifying it was my room and then secondly bringing the ice.
If I found a better price for a similar property — I would not hesitate to stay elsewhere. With the exception of the gym and its equipment, nothing truly won me over.

Staff was friendly and nice. Guest room was clean. I was surprised with the large size of the room and didn’t expect a sitting area. There was a mini fridge in the room. Nice modern décor. Amazing banquet food. Lobby was communal and comfortable. They had two public computers. Wifi worked fine for me in the lobby and meeting rooms. General manager was visible and hands-​on. Check out my virtual tour of the king guest room I stayed in:

This was a very nice hotel. Great location. Clean Comfortable beds. The pool even had a lifeguard who also cleaned and checked pool chemicals. This made me confident that the pool was clean and safe for my two year old.
The only negative thing was that the toilet screamed. Every time it was flushed there was a super loud scream-​like noise.

We stayed 5 days and enjoyed every one of them! We usually stay at the Westin Reston, but booked a group of rooms at the Hyatt for a wedding. The rooms were clean, comfortable and spacious. The pillows and mattress were of high quality. This isn’t a fancy hotel, but we were quite content. We especially enjoyed the suite area which allowed us to sit on the couch and chairs and visit with friends and family — you can’t do this in a traditional hotel room. The breakfast and hotel bar was nice — but we would chose the Westin’s restaurant bar anyday over the Hyatt.
The staff was courteous and efficient. The location was outstanding — close to shopping, restaurants, salons and the best Whole Foods ever. Would definitely stay again!

The Hyatt at Fair Lakes was recently renovated and has a beautiful lobby area, bar and foyer. Unfortunately, the rooms have yet to be renovated and are a little dated. There was an odd smell in my room when I checked in and I asked the front desk to send housekeeping up and spray some air freshener or something. I went to dinner and came back and the smell was gone so I guess they took care of it. Also, for some reason, on Priceline it says they offer a continental breakfast. They don’t. When I called the front desk to ask about that, the girl almost smirked but excused herself when answering that no, there is not a continental breakfast. (I guess I shouldn’t have expected one at a ritzy place in the first place).
On the plus side, all the staff are exceptionally nice and greet you as they see you in the halls. I had a bottle of wine I brought from outside and the bar agreed to open it for me with their corkscrew even though I didn’t buy it from them.
It looks like renovations are still going on, so I’m hoping the Hyatt will only continue to improve. I got a hell of a deal on Priceline for this place, so I can safely say I’ll probably return.

This definitely isn’t a hotel for tourists. It isn’t near anything touristy. It’s in a business location and would be for business travelers. That said there are a lot of stores within a mile or two if that is your thing.
The room was on the large side. The wifi was free (some older reviews stated there was a charge, so I assume this is a recent change). The parking lot was meh.

I thought this hotel was nice and a good deal for $ 79/​night. The room was clean, the bed was very comfortable and the toiletries were awesome (in addition to the usual shampoo, conditioner and lotion, they even gave toothpaste, cotton balls, Qtips and makeup removing cloth!!)
Negatives:
It was a little odd upon entering, we apparently walked right past the front desk without knowing it was the front desk. There wasn’t anyone stationed there to greet us and there was a display of chips there so it looked like the register for the café.
We were also told about the breakfast but then he said «but it is not included in your room fee.» We went elsewhere for breakfast– HIGHLY RECOMMEND the Silver Diner, which is right down the road!
Hated paying $ 10 for Wifi.
No fridge.