JCPenney

First, JC should screen potential employees before hiring to ensure they can be understood by shoppers. The woman I spoke to (men’s shoe section) was very very hard to understand (either or Arab or Indian). Such difficulty dissuades me from returning to the store.
Second, I bought a pair of St. John’s Bay «Drift» boots (brown) a week ago, and after about a total of 2 – 3 hours of wearing them, stitches near the middle of the boot (where it bends as you step forward) broke, leaving a hole on the left side of my right foot. If it was my business, I would have done anything I could to replace them. They were out of my size, and would not order another pair to replace them unless I returned mine first. I would have preferred to keep mine until they ordered a pair in to replace them… nope. Since I threw away my receipt after a day of having them (before they tore), they would not work with me. My lesson? If you want quality footwear, go to a shoe store.

I had to come here to return a few items I ordered online and they made my return super easy. They didn’t ask a bunch of questions and put the money back on the card. There wasn’t a separate customer service area, so I had to wait in the normal line so it took a while, but I guess it was worth my wait. This location is a pretty big location with 2 floors of times. It’s in the mall, so at least I could go and do some other shopping after making my return.

I’ve never had so many people ask if they could help me with something!
I went in recently during the day, and there were so many smiling and helpful faces! I was able to shop in a nearly empty store, but everything was clean and well-​organized. I could find what I needed very quickly which made it easy to get in and out with a baby. I don’t make it in to department stores often, but I will definitely make a point of remembering this good experience.

JCPenney comes through again!
Wife was looking for a potato ricer — for what else but a better outcome making mash potatoes — and they delivered. BTW, JCP, beat out Target, W. Sonoma on ricer choices offered and when I compared prices with Amazon on the exact same product, they beat here too by almost $ 10. Plus no further shipping cost beyond what was already spent on gas weighing the options.
JCP’s has totally come through for us. Our second good experience in the past couple of months — the other was a cheese slicer.

Elisa at JC Penney in Fair Oaks is the most amazing sylist! I come back from California and have my hair done every time I visit. no one knows how to cut and style hair like she does. I have very thick curly hair which I get a Brazilian blow out. but everyone else who cuts it, leaves me with a bowl cut. curly girls, you know what I’m talking about. Elisa is a genius. I tried different people, in desperation, in LA !! still needed to come back to Virginia to get my hair fixed. I’d give her a 10 star if they had it. I would like to bring her back to LA and transplant her… she does amazing color, too.

Hair Salon: The hair salon has terrible service. There was a great hair stylist, Crisseyda who did an awesome job. Apparently last Thursday was her last day. I had an appointment today with her at 1:15pm and was calling since this 10 am this morning to reschedule. No one answered until 10 minutes ago.
A lady named Peggy answered and said that Crisseyda’s last day was last Thursday. She said that they called me last Thursday to let me know. I let her know that I never got a voice mail stating that but instead got an appointment reminder. Peggy then continues to tell me I’m wrong and that Crisseysa left me the message. The lady who left me the appointment reminder was not Crisseyda because no offense but Crisseyda has a cute hispanic accent. So Peggy argues with me saying «No, I was standing right there behind her when she left you the message.» So then I tell her that I never got her message — because I seriously did not. So then she reads me my phone number to me. And I say that the number is correct but I still never got that message. Ugh! Already irritated, she asks me if I’d like to reschedule. No thanks!
I also like buying my shampoo and nail polish from them but the last few times I’ve been there, the cashiers at the hair salom are super rude.
Do not go there unless you don’t mind bad customer service!

Wow — what a difference a year makes. The transformation this store has gone through is nothing short of amazing. Stopped in last year and to be honest couldn’t even stand to walk through — the store was crowded, dirty and had some really crappy, expensively priced merchandise displayed. I figured they were on their last legs, would be closing soon and had I taken the time to review on Unilocal,they would have been on that «one-​star» list.
Fast forward one year and stopped by on a whim. The store has undergone a major remodel — it’s now bright, open, clean and the merchandise is significantly improved. Sales associates, especially Clare, were helpful and friendly. I was greeted by several associates and asked if I needed help. Clare went above and beyond, helping with several questions about a jewelry armoire they had recently gotten in and even completed our online order for us while we waited (free shipping to our home was an added bonus). Merchandise was much improved and prices were reasonable, even more so with Veteran’s Day sales. An extra kudos to JCPenney for offering an additional 20% discount to active duty and retired military over the long Veteran’s Day weekend! I hope they can stick with the quality I saw in this past visit. If so, I will return when I visit Fair Oaks again.

Went to this store because I wanted to get a toy for a birthday party I’m going to and they advices me that they don’t sell toys… The lady that told me this was also a little rude. My daughter (1year old) graved a magazine (the ones they give out with promotions) and she snatched it off. I just had to walk away…
I got my daughter some stuff either way so I could use a gift card I had. It’s definitely a place I would plan make a trip for though.

This store has gone through some major changes for the better, along with the new décor, it has become my first place to shop.

2^nd floor is closed for remodeling, which would be fine if it was publicized and their management wasn’t rude and dismissive about it when you ask about the possibility of having them retrieve something that the website indicates is in stock.
Yet another reason that this chain will soon be extinct.

Hair Salon:
What nobody in Charlotte, NC hairstylist could give me, this one gave me what I wanted.
I was recommended by my husband’s hairstylist, where he has been attending when he lived in Virginia. I was hesitant, but the Asian Kim Ngoc, who works here — gave me what I needed and I was very happy!
All I asked from 3 hairstylist in Charlotte was a layered, yet I want a V look in the back — no ONE could do it! Kim gave me what I wanted, and I am willing to drive 7 hours to come back to here. Okay, so I have in-​laws that we visit 4 – 6 times year (and this is when I go back to see her).

This review is solely on Sephora inside JCPENNY.
Went in to redeem a beauty-​insider coupon for a free sample. There were 2 sales people working and they were just chatting and ignored me. I waited until one of them came over to the register. Handed them my card for the free sample and they said that they didn’t have it and offered me another sample.
I then asked for a sample of a foundation and concealer from Make Up For Ever and I went to take a seat at the makeup station thinking she would match my colors, but instead she just filled up the sample cups and gave them to me…
Of course, when I got home I tried the samples and the colors were WHITE AS A GHOST!
Seriously a waste of time and product! I will definitely stick to the Springfield Mall JC PENNYS location!

Stopped in at the JCPenney’s at Fair Oaks Mall today to buy a few pairs of slacks — after losing weight — my slacks don’t fit.
After trying on a couple pairs to determine my size — I picked out three pairs of Dockers flat front, classic-​fit, original khakis: one dark blue, one olive, and one khaki brown.
It’s about time for JCPenney to rip up the carpet in this place and refurbish the dressing rooms. The dressing rooms were pretty run down and had kind of a funky smell to them.
I’ve bought a lot of men’s clothing here over the years — socks, belts, shirts, slacks, jeans, plus cologne, a watch, and other stuff.
Just your plain-​vanilla, blue collar department store!