Marble Systems

I been a customer of Marble System for a while now and always have a good experience. The staff is very knowledgeable and helpful. They have the largest variety of natural stone in the area and in stock.
I will recommend this place is you are looking for unique good quality product.

We recently added backsplash to our kitchen and we bought our tiles from here (Snow white 3×6)
We went and ordered the tile we wanted and Mrs. Gaines was our design sales person and she was patient and showed us various options. She spent a lot of time with us explaining the different kinds of tiles and styles.
I have had good experience with this store and recommend it.

I usually don’t do reviews, but I felt like I had to this time. Marble Systems offered exactly what I needed for my home renovation project. The cost of tile and granite I purchased was reasonable and the customer service was top-​notch. Sales rep, Evren Sarac went above and beyond to make sure my wife and I were satisfied with our purchase. Will work with this vendor for all my future remodeling needs!

I have purchased Tile, Granite and many other products from Marble Systems. I am in love with their choice of designs, products. It’s hard to find a supplier with so many options. I love the fact that, they have displays, where you can actually see how the Product will look. It also gives you design ideas.
I would recommend working with your contractor and designer. It’s not ideal to directly work with Marble Systems as they are a large distributor to many local Granite Fabricators and Tile shops. They have great staff, but it’s 100% recommended that you go through your contractor to get the best results.
As for their quality and price– you can’t beat the choices, quality and price is reasonable.
I love their choice of Granite — no shop have that many Granite —
In my last visit, Evren Sarac was very helpful and he made great recommendations for our new built home in Vienna. I would recommend Evren for anybody who wants to get personalized service with attention to detail.
Remodeling, building is not a fun job, it’s for sure stressful and takes lots of organizing, shopping, spending — be patient with yourself and I am sure you will enjoy the result
Best of luck!

Like other reviewers, I felt like I was really intruding on them when I simply had a couple of questions. They made my wife and I feel as if they were doing us the biggest favor by letting is potentially spend tens of thousands of dollars for granite. If it weren’t because my builder told us to look at some granite slabs I would never step foot back in this place.

Excellent customer service!
From my experience in the industry, I find Marble Systems staff to be extremely knowledgeable and talented. The designers never push any material on my clients and work with their vision and budget. They also introduce new product lines and do not reuse the same old style of design. When taking my clients, I have noticed that the designers never use the same design as prior. They are capable in reading customers and helping them select what’s right for them. I highly recommend Marble Systems and assure you that you would not be disappointed.

Strange customer service technique — ignore the customer and become annoyed when customer asks for help.

They are very accommodating when trying to sell you something but after the sale they are too busy to answer questions or return phone calls. Was told if a box of tile was unopened it could be returned… unfortunately they only give you 10 days. Seems a waste to not be able to return something that someone else could use. Would not use this company again.

I have never experienced worse customer service. I had the misfortune of going to Marble Systems on several different occasions, largely because the fabricator we were going to use is located nearby and Marble Systems is their main supplier. Instead, I would recommend Dal-​tile. They have a large selection of granite and tile, and actually appreciate their customers. Staff at Marble Systems act like they are doing you a favor and don’t seem to realize it is their job to assist people. My guess is that because they distribute to large hotels and businesses, they could care less about individual buyers and will give you an attitude and make you wait, regardless of whether they are busy or not.
When I went to get some design help for a backsplash during the week in the middle of the day, the receptionist was adamant that I needed an appointment, despite the fact that a designer was available. She assured me the designer had been in a consultation for two hours and so could not wait on me for 15 minutes, unless I had an appointment. It didn’t matter that I wanted to ask a few brief questions as I was on my lunch hour and couldn’t spend hours at the warehouse. I ended up going to Mosaic Tile down the street and they were friendly and helped me in no time and had a pretty good selection. Don’t waste your time here.

Did I get a good deal? Yeah, it was ok. About 10% less than other local specialty show rooms.
Worth it? Probably not. My purchase was stamped as a final sale supposedly because the tile was special order. This is ridiculous because it was the tile that was in stock in their warehouse. Nonetheless this was enough firepower for the company to refuse to deal with a request for return or exchange.
If you are a professional in the industry and can talk them into some flexibility, certain salespersons were willing to give about 30% discount off a marked up price tag. If you know what you absolutely need, it’s probably ok. But as a homeowner with a small project this is a big risk with horrible customer service (called the salesman the day after purchase and never got a response to my voicemail).
Disappointed. Those reviews on google are inflated probably by family and friends.

Found a tile here that compliments other my selected finishes. Thanks for a wide and wonderful selection, Marble Systems.