Micro Center

This is where Jesus would buy his computers.

Literally everybody here comes up to me to ask if they could help. I’ve been going here for years and the customer services always is great. It really is my big boy techy toy store, love this store.

I love this store! They have everything that is needed for computers and at great prices too. I usually shop here when I need electronics as they have many items at great prices.

Micro Center is our go-​to place for all things Computer… the store carries a huge variety of manufactures and models of PC’s, accessories, components, software, etc… We have bought both components of computers (Very proud to say that my 13 year old grandson successfully built his own PC with components that we bought him here) to Laptops, to software, to cables, to keyboards, etc… The prices are excellent, very difficult to beat. Their hot buy prices are especially good. The only negative is the overbearing sales staff, but I must say that if you politely ignore them, they do back off. Conversely, they are very knowledgeable and helpful when you do require their assistance. Can’t go wrong at Micro Center.

Micro Center has always been my go-​to place for years. I’m glad this store finally organized their products and doesn’t look like a junk yard anymore! The area is convenient and the store is overall fairly accessible.
Unfortunately, I felt very uncomfortable being interrupted many sales people. Some of them could be very helpful, but definitely felt pushed by most. I was approached by one gentlemen with poor English and kept emphasizing to buy this «better stuff». It makes me feel like their manager is forcing this method on them and feel some pity towards them.
I hope to see more happy workers in near future!

Bought a Corsair Obsidian 750D Airflow Edition Full Tower case because it was on sale. Got home only to discover multiple broken pieces. Brought it back and was told that I was sold/​purchased an «Open Box» item (admittedly, there was a sticker on the side of the box that I did not see). The gentleman at the Customer Service counter (Hamza) was very professional and politely explained that an Open Box item was one that had been previously returned. Ah. I told him that the Salesperson (here unnamed) never mentioned this to me — and had I known I would have never bought something used. Anyway, Hamza understood perfectly and asked his colleague (Jarod) to please check if another case (unopened) was in stock. The efficient Jarod (also polite) came back w/​a brand new case — equal, if not an upgrade from the original. At this point, dear reader, let me point out that I am somewhat of a Luddite and know almost nothing about computers (this was a gift for my teenager who is light years ahead of me in this area; and many others, but that’s another story). Anyway, it was pointed out that because I had originally bought a used item, on sale, the new case would be an extra $ 50.00. Not what I was expecting to hear, Hamza suggested that I talk to the manager (Anwar Sadat) who may want to hear any issue I had concerning both the return and additional cost involved in the exchange. Mr. Sadat was equally professional and offered a discount of 20% (the store’s policy being, I was informed, routinely 10%). While I appreciated his candor and offer, I explained to Mr. Sadat that the trip to Microcenter was a long one for me and that had the Salesperson (here still unnamed) informed me of the item being used/​opened in the first place (like they should have), this would all be a non-​issue. It was this latter point that I was most adamant about. Ultimately I was offered the new case at the original price of the one on sale. Mr. Sadat’s assessment was, I believe, on point: he made good for the store and I will be back!

Came back to pick up my laptop and the wait was a little bit shorter than my first visit. Workflow still needs improvement but overall I was satisfied with the service provided.

I have not had great experiences here. I built a PC here, and that was fine — the salesman was very helpful and honest, recommending the best value parts and steering me away from anything overpriced.
Less than two days after I bought everything, my power supply completely died. They gave me a full refund, and this was the manufacturer’s fault, but it wasn’t a good sign.
However, a few months later, my computer started having problems. It kept freezing, causing me to turn it off, getting worse and worse over time. I took it in for them to run a ($ 40) diagnostic. After getting the results back to me nearly a week after they promised, they told me on the phone it was the solid state drive causing the problem. However, the diagnostic sheet they gave me said it was the hard drive. I tried running it without the solid state, and it froze again. I tried running it without the hard drive, it froze again. After running back and forth to the store and calling them several times, I tried looking for other causes. Turns out that I forgot to install a few drivers when I bought the computer. After I installed them, it never froze again.
TLDR; they charged me $ 40 for a diagnostic that incorrectly identified the problem, which I eventually had to solve myself. Great for parts and sales, horrible for service.

Microcenter is my location for finding computer related tech that no one else carry. I would give more starts, if their service was better. If you know what you want and know your tech, this place is heaven. They carry wide variety of hardware and software that can satisfy any type of customers.
I never had any problems with purchases I made in this store, most of them worked perfectly and the ones that didn’t I either returned it or exchanged it. Price wise they have good prices that in many cases beats
prices as well.
I you looking for odd computer hardware and software here is the place, but do not expect a lot of service. After RadioShack went belly up here is the only place left for people like me.

Be careful when buying technology from here. I purchased a business card scaner recommended by staff, only to find out the OCR reader was terrible, so I went back to swap it for another system. I explained the frustrating installation process and poor tecnology sold by Microcenter to manager (after waiting in line for over 30 minutes on a Tuesday) to see him provide poor eye contact, and try to rush and tell me it was outside of return policy period and that he couldn’t do anything. Everything was in the same shape as given, I brought back as new and even noticed that they were still selling the same device (at a discount). I explained that I just gotten to install the device due to being busy with company, that they could return to manufacturer and allow me to SWAP it for another scanner, however management stuck to company policy.
I think they should empower management to use common sense and keep a client rather than not.

Commission sales are clearly the driver here now, sadly. I was here today to buy several UPS (rack mounts). I knew what I needed and already had them in the cart when a marble mouthed kid wandered over to put his stickers on nearly $ 2000 of gear he had nothing to do with selling.
Like Marbles could tell me squat about calculating load at 60% load? How about the difference between a «volt», a «watt» and an «amp»?
Bitch, please.
Whoever is hiring these incoherent sticker wielding K-​Mart washouts: learn your demographic. You sell to engineers, network systems designers. People with more certifications, competencies and credentials than you can fathom and you are putting idiots on the floor.
Here’s what you should be doing. Recruit CCNAs to work here. Anybody who speaks Cisco is competent and trustworthy around a network. If they can’t communicate in English, make sure they are getting coaching in American diction. You profit, they get a leg up. Win, win, win.
Right now — You’re kind of pissing me off. I’m an engineer. I do all my own specs and pick out my own stuff and put it in the cart (no help). Spend a metric butt load (no discounts). This is like Walmart without the pretense of savings.
So, I can order online. No marble mouthed sticker wielders who make me lug 100 lb UPSs by myself IF YOU GET MY HINT.
If, by some remote chance, you’d like to stay in business:
1. Hire competent people as sales reps. This ain’t Circuit City, ladies.
2. Discounts/​rebates for loyal customers. Jerks.
3. What’s your average sale? Yeah. A little curb support for loading wouldn’t hurt

My experience so far, while I wait to get my laptop repaired: stood in line for an hour to drop off. There were 15 people waiting while only 2 associates helped with returns, pickup and repair drop off. That is unacceptable during back to school rush in my opinion.
Next day: I called and was disconnected after several minutes listening to ringing — 6 (SIX!!!) times. A busy place needs dedicated operators to at least answer calls and redirect, even if on hold. I can handle being on hold, and I am generally a pretty relaxed customer, but I was getting frustrated after the 4^th hang up, and then there were two more.
They did call me back pretty quickly, so I’ll give them grace, hence the two stars.
I’ll return to update based on the repairs.

This is my goto store; when it comes to needing to fix a machine or build a new one from scratch. The employees do work on commission here but don’t let that put you off. The prices here are reasonable compared to Amazon prices. They also have an excellent printer selection here.

They will price match Amazon Prime prices if you pull it up on your smartphone. Saved about $ 40 by price matching. Not bad.

I had placed on order online, to be picked up at the store. I had purchased a new stylus, and the tips to go with it. I went down to the Fairfax store since it was near my work, and several of my co-​workers had picked up things there without complaint.
When I arrived, I was informed that half my order was available, but no one could find the tips. I was puzzled since the in store inventory showed that there were 5 in the store. I waited 20 minutes as several people looked, to finally be told by the Inventory Manager, that things like that happen. He was going to file a inventory correction. I wasn’t terribly mad, just annoyed. I wished that I could have trusted the online ordering.

After I left my original review of 1 star, I was contacted by Micro Center corporate. They asked about my experience and i described my back and forth attempts in getting a budget laptop. They got the northern Virginia Micro Center in contact with me and a manager offered me $ 100 off any laptop I chose as long as it was new.
While I was grateful for the discount for my troubles, I also would never recommend going for an open box or refurbished laptop from Micro Center. Their offer of $ 100 a new laptop shows that they do not have confidence in their refurbished or open box items.
They attempted to address my issue and allowed me to pick up a good budget laptop but there are still issues with how much effort it took me to get the product I wanted.

Great place when you are looking for hard to find computer equipment, cables and peripherals. I wouldn’t recommend buying a computer from Microcenter. Lots of things to look at, but sales people are on commission and will really work to sell you things you just don’t need. Plus, if you buy a computer and then, for whatever reason decide to bring it back, there is a 15% restocking fee. Why would someone need to pay that if the system is just being returned? It isn’t like that elsewhere.
Salespeople, in terms of finding knick-​knacks are helpful. Many know what they are talking about and are better than other big box stores where they lack the knowledge of the products they are selling.
They also have something where you can order and pay for the products on their website and drive to the store and its ready to be picked up. Its nice and easy! But I don’t buy many large items from there. I do a lot of research and then price shop at home usually online.
I certainly recommend going there for hard to find cables, etc…, but would never, ever consider a large purchase from there. Just too many upsells that I’m not looking for.

Not the prettiest store, but definitely a great place to buy your Tech needs. My brother and I came here to buy a monitor and computer for my dad, and we enjoyed our experience.
Pros
— Price-​matching guarantee. Come in with print-​out of a any product that they sell that is cheaper somewhere else, and they’ll match it.
— Micro Center has fantastic well-​trained staff. Pretty much all their staff are young highschool/​college guys that like computers. People who shop here are tech junkies and know their computer lingo, and the staff seem to know exactly what everyone is asking for.
— Good prices. Cheaper than many of the familiar Tech stores in the area and online.
Cons
— It’s a bit dark and gloomy in here. Boring colors and so many boxes. My brother wanted to peruse every aisle, and I wanted to leave after 30 minutes.
— Some of the aisles are a bit messy, and some of the products are not sell-​able. I was browsing the keyboard section, and I noticed messy stacks of keyboards that had missing keys on them.

This is THE place to go for all things Tech.
I especially like that they have a dedicated ‘store in the store’ for Apple products. It’s always attended by an individual who can answer questions and provide support & service.
I need a desk top lap top stand for my Mac. In and out in nothing flat with a great product called Gear Head. It’s a Dual-​Cool Notebook Cooling Stand for $ 12.99.
It sells for $ 12.72 on Amazon.
So much better than Best Buy is and Radio Shack was.

This review is specific to the service/​repair department.
The hard drive on my iMac died, so I brought it in to get my hard drive data restored and new hard drive replaced. Overall, it was one of the worst experiences that I have ever had. There were a few moments where they tried to do right (i.e. not charging me for the OS installation, but mainly b/​c they did it without asking me).
My biggest gripe is that communications were lacking, which is frustrating for a customer that just wants to understand the situation. In my case, they had my iMac for over a month when I was originally told 2 days, and was only contacted 2 times during that period. It would’ve been nice if they had communicated the challenges that were being encountered instead of leaving me in the dark.
When I finally was able to pick up my iMac, it was noticeably scratched in 2 places and there was a ding on the stand. It was definitely far from a fairytale ending. They offered to replace the casing but as luck would have it, aren’t able to purchase that part from Apple. Instead, I was offered a refund on the service that I had come in for, which is far from the damage that was done to my iMac.
Very disappointing for a store that I used to regularly support.