Mr Tire Auto Service Centers

Do not go. The manager there is beyond ridiculous. Not only did they damage my rim, he straight out lied to me. I am a former auto technician, so I know my rim was fine going in– I’d soap tested to find the leak before having my tire replaced. When I asked to talk to the district manager, he promised me he’d call him for me. Then after they pulled my car out– nope, he «didn’t have his number». Then, he said «I’d texted him». Really, I thought you didn’t have his number. Then it was «Well, I called him in the back». I was very frustrated but kept my cool. I told him I was shocked he would straight up lie to my face. He then called the police on me. The cop came while I was on the phone with corporate. The cop told me I had every right to do what I was doing, and to have a nice day. Never, ever going there again.

This is my 3^rd visit/​purchase at Mr. Tire & it’s MY LAST. Sales folks run up the bill & use confusing explanations to tip decisions in their favor when recommending work. The customer facing employees I’ve dealt with are NOT that knowledgeable. But hey it’s northern VA & we’re all made of money right. So, all is fair when your charged $ 170 to troubleshoot a third brake light & the resolution is simply replacing a $ 2 mini bulb.
I’m not a cheapskate (have made 3x $ 1,000+ purchases here), but I lack confidence in my dealings with these folks.
Hey Mr district manager & corporate, you’ve got some work to do… or not (you choose).

Bait and hide. They advertise a $ 19.99 oil change. I Tried to pay up front to save time and was rebuffed — which I now see was because they hope you will pay for unwanted services.
And then after the work was done, they surprised me with a total charge of $ 27.51! They charged $ 14.99 for an oil filter, $ 2.90 to discard the old oil, and a $ 3.29 «shop fee.»
If they feel they must use subterfuge to bilk 50% more out of me for a simple oil change, I can only imagine what they’d do to me on a set of tires!

I had taken my car here to get 4 new tires because they had the size I needed in stock. I had wanted to go up one size in width based on an article in Tirerack which offered alternative sizes that fit on my specific model and year. The stock tires were a unique size and could be difficult to get as well as be more expensive.
So, I dropped my car off on a Saturday and came back a few hours later when it was done. I was told that one of my Tire Pressure Monitor Sensors were broken — «it had been gunked up» and it would cost $ 130 to replace. I declined knowing that I could get it cheaper online to get the part and I didn’t have time to wait for the fix. The very next day I’m riding with my friend and I notice a scraping sound on bumps and sharp turns. We get out and I find that the tires are 2 sizes up in width and 1 size up in sidewall!
So after days of back and forth calling, I finally get an appointment to get this fixed. The morning I drop it off, the person at the front desk tells me that I need to get an alignment if I want to maintain my tire warranty and it’ll cost $ 100. He told me that he’d knock off $ 20, OK. Fine. I need an alignment, let’s get it done.
When I come back to pick up my car I had to pay the difference in cost between the tire size I wanted and the ones installed by mistake as well as for the installation of a TPMS sensor which I bought elsewhere (they wanted $ 90 for the part and I got it for $ 25), and an alignment. They charged me for the full price for the alignment. But by then I just wanted to be done and gone.
Over this past weekend, I’m washing my car and what do I notice? Oh I am missing a locking lug nut. They must have lost one and decided to replace it with the cheapest lugnut they had — one of the open ended types which can let dirt and water into the threads and not tell me about it. Unfortunately, I can’t buy just one locking lugnut. These things are sold in sets of 4 with a new lugnut key. How much are these? $ 50…Mr. Tire keeps costing me money weeks after taking my car there!

I have been going to Mr. Tire for a few years. At first I continued to go because I really liked the staff. I had a few incidents since that have caused me to re-​think taking my car there. For instance, today, I received a phone call about my car. The man on the voicemail didn’t tell me what it was about. When I called back the person said he was with another customer. My husband was going to drop me off to get my car on the way to pick up our daughter at daycare, so after I didn’t hear back after an hour, I tried again and got the same response. Then I tried again. Same response, he’s with a customer. Finally got him four hours later. No one else could help me? And all he wanted to tell me was that my car needed two new tires. I said, «Did it pass inspection?» He said, «Yes barely.» I said thanks no one else could read this from the paperwork? And he couldn’t take one minute to call me back?
The first incident I had at this place was actually last year – only kept going back because it’s close to our house. I took the same car in for an oil change. They noticed my struts needed repaired, both of them. I said ok and got an estimate. My Mom’s mechanic who she has been going to for years gave me a cheaper price, so I took it to him. I also had the car aligned outside of Mr. Tire. I took the car back for another oil change a few months later. The guy behind the counter said, «You need your struts replaced.» I said what, that’s impossible. He said they were both in need of replacement. I told him that I already had it done. He said, «Really?» And then he wouldn’t even look at me. He also recommended an alignment, I told him I already had it done. He then just proceeded to check me out without even looking at me or saying more than a few words. It was obvious he was lying. Did he not look at my car? I agree with a previous poster that it seems the upsell and lie to some of their customers. I continued to go (stupid of me) and now will no longer take my car to Mr. Tire in Fairfax.

I still wish that Unilocal would allow to give 0 stars because this place really deserves it. I walked in due to a warranty issue from my tire manufacturer because that is where the manufacturer told me to take my car for a tire inspection. When I explained my needs to the clerk behind the counter, he was more interested in staring at his meal instead of helping a customer and made a statement that the tire manufacturer does not answer their phones on the weekend, therefore I would need to come back on a Monday when the manufacturer is open.
At this point I went outside to my car and called the tire manufacturer myself and they answered with in 9 seconds. I ask them their hours and they told me that they are always open on the weekends and that the gentleman was incorrect behind the counter.
When I walked back into the store to tell the clerk that the manufacturer is indeed open, he tells me that they don’t have time to look at my car today.
If he would have just said that at the beginning instead of making a false statement about the manufacturer being closed I would have happily returned the next day.
Lying is never the proper way to treat a customer. Now Mr. Tire has guaranteed that I will never be back (after taking my vehicles there for at least 10 years now). Loyal customer lost due to horrible customer service.
If I can’t trust what they say now, how can I trust what they say in the future?

I used this Mr. Tire for 6 years until last week. They quoted me $ 650 in required repairs while indicating how the car could break down at any time. I was suspicious and took the car to the highest rated auto repair service on Checkbook. They laughed at the three suggested repairs and refused to steal from me. Good bye Mr. Tire.

The good: Cheapest place for synthetic oil change, competitive prices on tires, will match competitors coupons.
The bad: Tried to use sales tactics that would scare me into having unnecessary repairs completed.
I dropped my car off in March for an oil change and state inspection. I already knew my car would need new front tires soon but would pass inspection so when picking it up I had a feeling that they were going to be recommended. Although my car passed the state inspection, I was told that I needed front brakes and a brake flush immediately and that my car was unsafe to drive and that if I waited even a day to think about the brakes that my rotors could be damaged and they would have to be replaced too. They also recommended I have all 4 tires replaced (which I had planned to replace all 4 at the same time anyways) as well as a cabin air filter (which was just replaced at 30k). I declined all the services and ran as fast and far as I could. I could understand recommending all 4 tires be replaced at the same time as I had planned to have that completed soon. I’m sure they tacked on the cabin air filter as an easy money maker without first checking it. But what upsets me the most is trying to have me spend money out of fear. I know enough about cars that when I got home, I took my tire off and checked my brakes and they didn’t seem dangerous to me but I’m not an expert so I took my car to another shop and had it looked over. I was told my back tires were still in great condition and that they only recommended front tires and to keep up with rotating them, my cabin air filter looked brand new, and that my brakes and brake fluid were perfectly fine. The reason I’m just now writing this review is because I was just told at my last oil change that it’s about time I replace the front brakes. So 5 months and 15,000 miles later my front pads were replaced, a brake fluid flush was not recommended, and my rotors were not damaged.

I was here back in May and the guys at the desk stayed late to help me out and were very straightforward in explaining what was going on with my car and what needed to be done. When something didn’t sound right after the first ‘fix,’ I was concerned I had been taken advantage of. I brought the car back in and they stayed late to fix it and it sounded fine. I thought they were very knowledgable and helpful and not sketchy. Would go back again and trust their judgment and knowledge.

Outstanding experience.
I had called around the week previous to many different tire retailers locally attempting to find a place that had my tire size for same day work. No where did, but on my 3^rd try Mr. Tire and specifically Elton actually asked to set up an appointment.
I did my homework and determined that with services like install and rotation included that it was the best deal in any event.
I am pleased I did. I was helped promptly on arrival and the entirety of my work was completed before I finished my lunch nearby. And they had a full lobby that morning. As best I can tell they were all handled and gone in that same time frame.
When I was called to be updated my car was ready, I expected a hard upsell. But they were honest, less invasive then say a visit to Jiffy Lube when they try to sell you the kitchen sink. They made suggestions, but didn’t lie to me or attempt to force extra repairs on me.
Ultimately they completed my work quickly, professionally, and at a fair price. I will absolutely give this location my future business.

Took my car here on the advice of a friend who’s used this place before.
Needed a front driver’s side wheel bearing replaced. Two days before I took my car to NTB/​Merchants for an inspection and estimate. NTB wanted $ 590 to complete the job.
I was complaining to a friend who told me to come here. I called to schedule the appointment and was quoted $ 230 for the job. I thought it was too good to be true. I dropped the car off during my lunch break and picked it up at the end of my shift. $ 236.13 out the door. Car drives better than when I took it in. Spent the past couple of days testing the repairs out by driving the car a bit harder than normal — no issues. The repairs are solid, the guys at the desk were great, and it was an absolutely painless experience.
100% I’ll be coming back here.

GREAT experience! I called around for a good price on tires (because my car has 137,000 miles on it I didn’t want expensive wheels). Not only did I get a great price but the service was outstanding. I had an oil change, new tires, full rotation and balancing on all four, and a wheel alignment. I was satisfied (very) with the work, and the price. PLUS… no pushy sales, no «hidden» costs, no «surprise» repairs that were «needed.» I would recommend (and will) them to my friends.

Called day of for an oil change and they were able to get my car in 5 minutes later. They were friendly and gave an honest wait time of 45 – 60 min and were done on time. They let me know what I should be aware of on my SUV which was minimal but didn’t push me to make any extra purchases. The price for the oil change was good and I will be back to this location for my next oil change.

FANTASTIC! So I was in a bind, I had one almost completely bald tire and another close to it. I went in on a Sunday around 2:30 (walk-​in, no appointment) and Elton gave me all the information I needed about getting 4 new tires on my Jeep Wrangler (which has a lift kit and after market wheels). I needed specialty tires and needed it done ASAP! They got to work immediately! I picked up my car Monday night — they stayed open late for me because I needed my car for work Tuesday morning (it was my first day at a new job). While waiting in my mother’s car while mine was getting the finishing touches, her car battery died! Kenny and Randy to the rescue! They immediately came out and jumped her car, no problem no charge. Kenny and Elton answered a lot of questions I had about various things regarding my Jeep, I’m SO grateful! I also didn’t know they were full service! I will definitely be bringing my car back for future repairs/​maintenance! Thank you Mr. Tire!

Really awful, they will try and upsell you. I brought it in to get a tire rim replaced, they came back with $ 1000 in car repairs. Took it to another shop, they told me it wasn’t even worth changing the rim. Don’t go here, they are not trustworthy.

The team here is really great. You come to expect pushy service sales or rude staff… Not the case here. They are down to earth guys working hard to handle their work load. It is also a chain so there are standards and good systems in place. They also get parts quick and used if necessary. I take all 3 of my vehicles here for oil changes, service, inspections and anything else that comes up. It’s also close to a Wegmans so you can walk to the café there if you have a longer wait.

I had a great experience at Mr. Tire. I walked in and waited to get my tire patched. While they were working on the tire they noticed that the hose connected to my antifreeze had been disconnected. They let me know, reconnected it and refilled my antifreeze. I had a bit of a wait as a walk in but they stayed late to take care of my car. I would definitely go back.

Had all four tires replaced here. They also told me what I needed without pushing service. Great service! I’ll be a repeat customer!

Would recommend if you need someone who you can trust to do a quick fix.
This place seems pretty honest and is definitely willing to help you out in a bind. I called about patching a tire and they said that I could come in and they’d fit me in between their heavy appointment day. I dropped the car off around 12:30 and they called at 2:30 to tell me that, unfortunately, the tire couldn’t be patched (no fault of their own at all — a mistake that I made). They offered to replace my tire and even helped me out on the cost since it was an unforeseen expense. They checked my alignment and I was out of there by 3:30.

Had a flat tire on Saturday and went there to repair it on Sunday (yes, they open Sundays which is great). They fixed it pretty quickly and it only costed me $ 10 (with a nice coupon on their website) which is a big surprise to me. I am very excited because this is my first time get a flat tire fixed instead of replaced (I was always told that my tire was not fixable in the past).
No upsell and all other craps. Very very good experience. Will go back there if I need other services.