Mr Tire Auto Service Centers

I had to downgrade. I checked the PSI of of my tires & they’re all 40+. This is not recommended by my tire manufacturer & it’s detailed on the sidewalls of the tire!
There’s also some paint missing from the face of my right rear wheel (it must have been dropped or the gun scraped it).
*thumbs down*

Great shop! Victor the Store Manager goes the extra mile! Very good prices! Been coming to this location for many years for everything from tires, brakes, ac, everything… Highly recommend. hard to find a trustworthy shop– TY Victor Mr Tire.

I take mine and my family cars here and have received nothing but top notch service!!! They always have a tech on duty and can get any job done big or small. This place is a diamond in the rough, only a short walk to the metro and shops and dining making it easy to pass the time or get to work if you need to drop you car off.

I came here about 3 months ago. My Dodge charger had a flat tire and decided to replace all 4 anyway. I called Mr tires at about 10am and I spoke to a man to get pricing and details and he was polite and promised to have all 4 tires installed before the end of business. So I had my car towed to the shop, went to work and waited.
7pm came around and I was off work. I called the shop to follow up and they said the car was on the lift. I decided just to walk there since I worked at Xsport Fitness just a block away.
I got to the shop in less than 10 minutes after the follow up call, only to see my car in the parking lot still, not on the lift as stated on the phone.
Finally, they got the car on the lift only through pressure of my own. It took them nearly 3 hours for them to get the tires installed because there were caps on the lug nuts which only expanded the process. Also the plastic wheel rotator cup which protects the rim when tires are being wrapped on the rim broke so they had to go to another location to get the replacement part, added another 45 mins to the job.
I didn’t exit the shop until $ 700 later, at 10pm and no apology in the horrific delay, no discount or anything for the poor service. Never going back again.

This place is pitiful. I went Friday at 11:46am to get an oil change on my SUV plus balance and rotate tires. The employee told me that the wait was a few hours because it was busy. He offered to make me an appointment for another day. I agreed and set it for Monday at 7am. The employee made the appointment and I left.
I returned on Monday around 645am. I waited until 705am when the manager (Victor) showed up to open the store. He seemed annoyed that I was there that early. He has never heard of the words «Good morning» «May I help you» or any form of customer service behavior. He asked me if my name was Mr Vazquez and I said «yes».
He said «we don’t have any technician in yet they start to come in around 730pm. I was shocked! Why bother making an appointment for 7am when you don’t have any employees until 730am it’s the dumbest thing I have ever heard. I was so upset. I told victor that I had just worked a 12 hour shift and wanted to get to bed soon. He then said that I should wait around until 730am. As soon as he finished that sentence I was out the door.
These people don’t know the meaning of customer service. I don’t know how this place keeps the lights on.
In summary If you have tons of time to waste and love poor customer service this is the place you want to take your car to.
Run for the hills!!! Avoid this place like the plague.

My saga with Mr. Tire is a long one. I work nearby so it has been convenient to take my cars there for routine issues. As of late o have been getting very poor service. Last September I was told my front tires were almost ready to blow out. I had a roadtrip coming up so I said ok to new tires. I was not asked what type of tires I wanted, just given a price. Fast forward to May when I was told now my back tires were unsafe and I was going to have blow outs. Here is the kicker, they no longer carried the tires I has replaced the September before, so now I need 4 new tires!!! I as extremely mad and said how that is poor customer service since these were the tires they picked in the first place. I relented after they offered to take a $ 100 and give me the insurance. They also said my brakes were unsafe and I got them changed. Keep in mind my car is a 2012. Then this past time I took it in for an oil change and to check my brakes because they were still squeaking from May! I was told I needed a new inner and outer tie rod and my car may not make it home. It would ONLY cost me $ 900 and the issue with the brakes was just lube. I said no way just change the oil. I took it to a DC mechanic who said it wasn’t in danger of failing immediately and that I only needed a new inner tie rod not the outer. He quoted me $ 350 for everything. How can a DC mechanic cost less than a suburban mechanic? Needless to say I will never take my car back to mr. Tire. They use scare tactics and treat their customers poorly and try to get you to replace everything they can. Also, even after they «fixed» my brakes they still squeak but I don’t trust them to fix the issue.

Took my truck in for new tires, alignment, and VA safety inspection as their prices were much better than any offerings in the local area. Worked with Manager Matt Carroll. All was completed in a timely manner. Matt applied several coupons saving me over $ 135. ZERO upsell which I appreciated as I service my truck and know what needs to be done.

I needed a routine oil change, so I contacted Mr. Tire strictly out of convenience. They are close enough that I can walk home if I needed to. I requested an appointment online Thursday afternoon around 2:45, and once I submitted, the site prompted I would receive a call to confirm. That call never came… until Friday morning around 8AM. The manager instructed me to bring the car by around my appointment time, and they will be able to take care of the oil change. My appointment was scheduled for 5:30, but I was able to leave work a little early and I had it to the shop by 4:45. I was told by the front desk that there was one other person in front of me, and he asked if I was going to leave or wait around. I told him I would prefer to have it tonight, so I would head over to a local restaurant and hang out until it was done. He assured me the car would be ready by 7, when they close. By the time 6:45 rolled around, I was getting antsy so I called them, and I was told that the car would not be ready tonight after all. I would have had no issue with this if they would have called me and been straight up, but instead, I wasted 2 hours of my Friday night waiting on a call that probably never would have come if I didn’t take the initiative. Fast forward to Saturday morning, I receive a call from them stating that they noticed some issues with my brakes when they were completing the oil change, and I would need to replace my rear brake pads, rotors, and do a brake system flush all for $ 705.00. And with the oil change, it would come out to around $ 760.00. I declined and was then put on hold. Once the gentleman was back on the phone, he said the manager offered to give me 20% off, which would bring the total down to roughly $ 600. Again, I declined, as I have another place I can bring this for a much better price. Once I turned that down, he offered to take care of the brake system flush for free and my total would be near $ 500 for all of the work. Again, I declined and they FINALLY said they would just complete the oil change and my car would be ready in 30 minutes. The way Mr. Tire conducted their business was very shady and completely turned me off. I will not be back. I would much rather do business with a company who is honest up front and not out to steal people’s money. I was quoted a few hundred dollars less (the price Mr. Tire eventually got to, but not before trying to make an extra buck) by another shop for the work that needed to be done. The negotiating for the final price was silly and hopefully they will learn. My recommendation would be to avoid this location at all costs.
P. S. They add on a $ 9.99 service fee to every transaction, which they do not disclose. But they do have coupons online which can usually cancel that out. Beware!

They only do state inspection, not emissions so save yourself time and go somewhere that does both since it took hours just to get the inspection done and they didn’t bother to tell me at the beginning that I’d need to get emissions elsewhere, just at the end as I’m paying.

I live down the street so figured I’d give them a try. Went in with a burned out headlight bulb. I wanted to get a price to get it fixed, and if I went with them I wanted to get my car inspected. They quoted me a few HUNDRED dollars to replace a headlight bulb (granted it’s Xenon, but these are only about $ 60 for the bulb itself). Went to pick the car up to change the bulb myself, and they did the inspection anyway and failed my car! Why would they inspect it if I told them there was a problem?! THEN, when I left I drove 0.21 miles down the road and my rear right tire was wobbling on the axle so bad I thought it was going to fall off… I lost 2 lug nuts and the other 3 were barely hanging on. They forgot to tighten the lugs and the wheel almost fell off. On top of it all they gave me attitude and tried to point out a policy that it’s the customer’s responsibility to check the torque on the lugs when they get their car back. Made me really feel like they didn’t care at all about me or my car (or my safety and the fact that my wheel almost fell off just a couple thousand feet from their shop)! Go somewhere else that has a better Unilocal rating… wish I looked on here first, that’s for sure!

The staff was friendly and they had coffee available, magazines, etc. Because the only thing that matters to me in a mechanic is fairness and honesty, I will not rate them higher based on having a staff that smiles at you while they try to rip you off.
I am rating this organization with one star because they tried to milk a simple $ 16 inspection for well over $ 500 in «needed replacements». I have experience working with many mechanics, and knew for a fact that these items did not need to be replaced and were more than stable for another two years. I went somewhere else and got a second opinion, and they passed my car without issues.
In sum: One star for trying to turn a simple car inspection into a sales opportunity.

Took in my four new Tire Rack tires for mounting and balancing. The quote for the work was $ 20/​tire, including valve stems and disposal. When I returned to pick up my vehicle, there was a 10% shop supply fee added on, which had not previously been disclosed. This fee raised their total to more than the gas station to which I did not go. I was disgusted with myself for being such a sucker, but also with Mr Tire for being a typical predatory chain store operation. Won’t happen to me again and hopefully not to you, either, if you read this review. Go elsewhere, young man!

I took my Suzuki Kizashi in to get new tires but wanted to make sure the pulsation I was feeling in the drive was really because of the uneven wear on my existing tires. Victor and the tech really did a thorough job of ruling out other issues. They put it on the lift and test drove it a couple times to diagnose the problem. It did turn out to be the tires. They didn’t have the tires I wanted in stock, but rotated my tires and reduced the problem I was experiencing significantly, free of charge.
Other places I took my car to simply told me it was the tires without really looking into it or even test driving it.

George and Victor are easy to work with. They will match any competitors pricing and can get most tires in asap. In all honesty, it’s easier than tire rack and when you buy the tires from them you have more bargaining power. (you can factor in tire rack price/​shipping/​notax/​agreed install pricing)
I’ve gone to them multiple times and every price can be negotiated a bit. a sale is a sale as long as they make money on it.

George and Victor are great.
I went here to change tires for my mother-​in-​law tires. Based on that service, I went ahead and changed tires on my car as well as my daughter’s car and my friend’s son’s car. George and Victor are very friendly, have good advice and are very easy going and helpful. They are also very knowledgeable about tires. Cost was reduced by all of the coupons offered on Mr. Tire’s website. They also offer full auto maintenance service. Will be bringing all of our 8 cars for tires and maintenance.

Ripoff scumbags. I bought my tires here and added the tire replacement coverage, and like all extended warranties, it was not a good choice. Flat tires are a rare enough event that the odds favor it never happening, and just buying a new tire or buying an extra spare at the time is the wiser choice. You see, if you have any issue with a tire afterwards, like a slow leak that I had, they see you have the coverage and persuade you to replace the tire because the «damage» is too great to be repaired. Big profit for them, before and after. They have a collection of nails and what not to show you that it was in your tire, which they did with me, but somehow my ²⁰⁄₂₀ vision couldn’t see these nails before I drove there. It’s funny how such nasty looking nails, 2 of them, didn’t give me an immediate flat. But I gave them the benefit of the doubt at the time. Now I know that usually a slow leak means a valve stem problem or a seal leak around the rim. So they ripped me off, but I blame myself in the first place for allowing myself to be suckered. Next time, I will remove a suspect tire from my car, drive it over, and see what they say. And in the long run they ripped off themselves, because my next expensive tire purchase will not be with them.

Ugh. I feel I’ve just been bojangled by Mr. Tire. Went in for a tire rotation. Left with new brake pads and an extra wait of 3 hours. Luckily the manager guy (THE Mr. Tire perhaps?) was apologetic about the ridiculous wait (they originally estimated this would take 1 hour) and lopped $ 50 off my bill. One extra star for that.
Definitely not recommended.

I took my car in for a standard oil change and to have my AC checked out because it was blowing hot. They came back with $ 800 in recommended repairs, none of which had anything to do with the AC, and that included $ 80 alone to replace a «stripped» stud. When the mechanic took me back to the car to show me said stud, he couldn’t even specify which one was stripped, he just pointed at a tire and said, «one of those.» Hmm. Upon closer inspection, it’s still a mystery. Another $ 400 of the charge was my «cracked» radiator. Again, when he showed me the car, there was corrosion I was already aware of, but no sign a of a crack. I’ll mention now the car has been serviced regularly by other, more trusted, mechanics, and everything under the hood has been getting excellent marks, including the admittedly corroded radiator. I’m surprised these guys didn’t try to tell me my belts needed replacing.
As to the AC itself, they refilled the Freon in my AC unit and it began to blow cold. They seemed very disappointed that they couldn’t actually find a leak anywhere and that the flush and refill seemed to do the trick, but definitely took the time to warn me about how many more hundreds of dollars I could end up spending. Even if there is a slow or hidden leak, I will NOT be taking my car back to this shop. Whether or not they’re competent, I certainly felt like they were trying to gouge me. If you’re going to tell me there are things wrong with my car, if you’re going to go so far as to take me back into the garage to point these «problems» out to me, make sure they are actually visible! And try not to make your labor charges so noticeably outrageous.
So beware — read your estimates carefully and don’t make any major repairs without at least getting a second opinion. Or just stay away completely.

just an update; several months later i went to do a brake job and replace a front wheel bearing and much to my chagrin i found BOTH tie rods were never tightened down… the nuts were loose. BOTH SIDES! not just one…
on top of that both managers still never contacted me back and i also submitted the same review (or complaints) to corporate via their website and it was never addressed.
i will be sure never to user Mr tire or their affiliated shops again as well as steer all my friends away. sometimes you get less than quality service and the company makes up for it later but this was all around terrible service from multiple managers and corporate. top that off with damage to brand new items and leaving tie rods loose which could have started a bad wear pattern on some more expensive 33 inch tires and would been dangerous, and possibly fatal if the tie rod had separated at highway speeds and rim came off vehicle. Towing a 4,000 lb trailer on a regular basis would have only expounded that dangers to myself and other drivers present at the time.
STEER CLEAR OF MR TIRE (no pun intended)

Recently had an oil change but have used the place a few times. I also had the battery changed. The work they do is fine and relatively reasonable priced. One thing I liked is that they quoted the correct oil weight for my car.
One thing I didn’t like is that when they were done, they tried to up my $ 150 or so charge up to $ 900 with recommended fixes. I consider that a big warning sign when I go in for basic service and they come back with remarkably higher recommended charges. One, they said my muffler had a hole. I’m not Mr. FixIt but I’m relatively handy… when I got home, I looked real close at the muffler and even used a flashlight the second time and I didn’t see any hole at all. By look I mean I got myself under the car… I didn’t just look at the back of the muffler. Now, it’s possible I just didn’t see it but if there is a hole, it’s pin-​size. Second thing that raised a warning flag is the receipt they gave me only listed a portion of their recommended fixes. That just told me they didn’t want me to check with another mechanic on their recommendations.
The work they do is fine and fairly quick which is why I gave three stars. But, I’m not sure I’d recommend the place to someone that can just get talked into spending more money because they will (and possibly for things they don’t need).