Performance Bicycle

This a very friendly place to shop with great products. I bought a Avenir magnetic trainer a few years ago and I am more than happy. Definitely worth my money. I use it five days a week during winter and it’s never let me down. Every time I go to this store I am greeted and asked if I need help with anything. The store is well laid out and has everything a cyclist would need. They are always well stocked with a variety of bicycles. I could by online but I’d rather shop at this shop due to the nice staff.

This review is for Karl.
Karl was in the parking lot of the Performance Bikes in Rockville and offered to help us get our newly purchased bike into our car.
Even though I had bought my bikes from Performance Bikes Rockville, Karl from the Fairfax location generously volunteered his time to help us and provided us with way more information about my new purchase in five minutes than the employees in the Rockville location.
Not only had he helped me dissemble my bike right in the parking lot, he educated me on how to carefully store my bike in my car. I would definitely recommend Karl for your bicycle question and needs. He’s clearly passionate about bikes and very knowledgeable and cares about your bike needs! We need more Karls in this world! :)

My boyfriend and I came here to fix my tire and replace it. A gentlemen named KARL pleasantly greeted us and wanted to help us. He had to dig dirt out of our tires holes to get them back on, we were there for an hour. He took the time and got it done! We were able to leave with our bikes working safely. I would recommend anyone to this place and also Karl, for his outstanding customer service & dedication to bikes, it is his passion.

They are always friendly here. I go to buy shoes, pants shirts oil, pumps etc. I have purchased a bikes for my little ones here but never for myself. They were quite reliable with the kids bikes.
As to repairs, I gave up on bike shop mechanics long before I visited Performance. Overworked and under paid I guess. I found I could purchase the tools, parts and google repairs before most bike shops could reliably perform repairs and I got sick of parking my bike in shops for sometimes very simple work (e.g. cables, brakes shifters etc.).
From my impression, with regards to purchase and repairs, they seem on par with an REI or Spokes but with excellent sales and discounts for members.

This is a great place if you want to buy an overpriced bike and get sold a warranty. If you’re looking for parts, order from Amazon or go somewhere else. The staff doesn’t seem to know much. For example, I called to ask which complete disc brake kits they had in stock. I was told they had a kit, but it turned out to be only rotors when I showed up. I asked if it was a complete kit on the phone. This is pretty much the Walmart of bike shops.

Today I spent two hours riding and comparing bikes before selecting one for my son. It had a sticker listing the sale price at $ 299 with no expiration date. When the salesman Ronald rang it up, it came up as $ 379. The manager would not honor the posted price nor offer an explanation. Mistake or not, I wasted an afternoon selecting that bike, and the price should have been honored.

The saga continues and after an attempt to correct the situation with fixing my bike, now 10 days later they said and on the day of my move out of the area they say it is not ready.
This is along with the airlines low service some of the worst customer service and maintenance that I have experience from an establishment in many years.

I’ve definitely had better experiences.
Beware, there is this one mechanic who will spend 30 mins on a job that should only take 5 mins. It is not that he doesn’t know what he is doing, he is just intentionally taking longer than he should to make it seem like he is doing real work. If you are knowledge about bikes, go in and have your bike services and see how it goes. The guy will act cocky, talk the entire time about how satisfying his work is, and waste your time. No wonder they never have appointments when they don’t have that big of a customer base.
Sales are okay, they seem genuine and to be trying their best to help you with what you know. But definitely don’t rely on them and think that you will walk out with the best option if you rely solely on them. Do your thorough research before you go.

No Service, No Stars. I brought my bike in for service at the begin in of July and they turned me away saying that the earliest appointment is in late August. Every other area bike shop takes walk-​ins and doesn’t have such nonsensical appointments. I won’t be back in late August or ever.

The guys here are so nice and soo helpful. I bought a bike here a year ago and had a minor issue with it and they helped me out above and beyond. Their prices are competitive with Amazon but you get help as well so it’s actually a better deal.

Brought my bike in with question about front flat tire & left with lights, grocery bag holder, air pump & handle bar bag. Spent about 40 minutes in the store — including the time it took the guy in the back to re-​tube the tire. Went out riding for hours thanks to this shop! Plan to go back for more gear & such.
I had to get the attention of the staff up front & asked another customer questions, but the worker in the back helped me right away; had my bike rolled right up to the door so, I basically had to be acknowledged. I don’t like being bothered a ton when I’m shopping, so that was neat to browse the whole store at my own pace.
The AC was off, so it was hot as hell in there too. Other than that, had a nice shopping experience.

Visited here today – needed a helmet, a lock, and lights for a new bike. Helmet selection was not great, not much of a variety of sizes. Wanted to try one, had trouble with it, asked for some assistance at the register. Was told they’d be right with me. 10 minutes later, still over in helmets, unable to so much a find a mirror to see how it fit, and watching the store’s 2 employees both dither endlessly with a computer up front, I decided I did not need to waste my money or more time here. Left. Employees didn’t try to stop me, but didn’t say hello when I came in past them either, so no surprise there. Went 10 minutes down the road to Spokes, Etc and got all the help I needed and found just what I needed. Don’t waste your time here – the bikes may perform, but the employees sure don’t.

Like so many before — I wish I could give this place zero stars.
–found the «right» kids’ bike online; right price; website said they were available (intended to buy 2 bikes); called and spoke to Karl to conform the online price.
–showed up at 7:15 PM with my 5 & 7 year old daughters — was ignored (admittedly, there were 2 other customers in the store). For more than 30 mins. I pulled bikes down; I sized up the seats; I showed them how to use the gear shifts, etc.
–whaddya know: bait & switch. «We don’t have THAT model, we have THIS one» — a model year newer, and 30% more expensive. Karl and the one other employee (mechanic) looked around for 20 mins or so and decided that no, they don’t have the bikes.
–Karl sent a message to the store and the district manager. The girls and I waited… another 15 or 20 mins. (Yup — we’re well over an hour now.)
–The manager calls, Karl gives him the Readers’ Digest version and they hang up. Karl decides to help the one other customer (who showed up just after me and was waiting on her new road bike to be all tunes up) get her bike to the car and then have a store-​specific /​business conversation with the mechanic before I approached him for the good news.
-«there nothing we can do for you.» Excuse me?!
–After some heated words, Karl calls the manager back and states — among other things — that I am refusing to leave the store. Hang on… I haven’t been asked to leave!
–The manager asks me to leave via Karl. I rally my very patient children and head for the door. I ask the manager’s name — Jonathan. Jonathan what? Just Jonathan at performance bikes. He agrees to speak to me and tries to talk at me … Never asking my side of the story; never acknowledging their apparent system mistake or inability to find what is actually in the store… Jonathan refuses to provide his full name and refuses to honor the advertised, telephone-​call-​confirmed (yes — the same day — within 2 hrs… actually talked to Karl on the phone when I called) deal.
Avoid this dishonest, unethical business and save a buck or two by taking your business elsewhere.

I have been to this store twice. I bought a bike for my granddaughter in Oct and even though the store was just about to close they were more than helpful and I was able to pick the bike up the next day. Then today I took a bike of mine in for a tune up. I expected to have to leave it, because it is Sunday and the place was very busy. It was not necessary. The mechanics Lee and I believe Luis managed to check out my bike and keep putting all the new ones through their final checks. They just smiled and kept on working. Lee suggested that I might want a new seat. He was right. It has been awhile since I have been on the bike and my spin around the block has convinced me to return for a new seat.

If I can give a 0 star I would. We came 15 minutes before the store closes, and the employees ignored us and left us waiting while the female employee comment on how nice the manager’s smile is, standing 5 feet from us. She kept on telling the other customers that they are already closed and approached us with the same attitude. I asked them even if I want buy a bike today I could not? And the manager asked me if I had known what bike I want? I said yes and the girl jumped in and said they are already closed she can only show the bike and have me do research online. WTF I already know what I want all they need to do is to see if it is in stock and charge my credit card. Take your business else where. I am amazed with this kind of customer service and they are still around.

Great crew working at this Performance store. Got help from a few different guys in the process of ordering parts and with sizing. Also, you just can’t beat the deals at Performance. Will continue shopping here for gear in the future.
Shoot out to Dat! Dat replaced my entire groupset and my bike has been running flawlessly.

I was shopping around for a bicycle, and this was my first stop. Karl was able to ask some very helpful questions to help nail down what I really wanted out of my bicycle. After being in the Springfield store, this PB is so refreshing! Unfortunately, I was unable to find what I wanted, and went to the Tysons store instead, but I’m glad a had a good experience here!

Wow, all I can say is the staff is very knowledgeable. After talking to the bike mechanic Taylor there I feel like I could build any bike. He should be a teacher or something for the company. The sales staff was great as well! Ariel actually saved me some money by recommending me tires that were better than the ones I actually came in for! I wish other shops would do that. I hope all Performance Bikes are like this, that would be awesome if they were.

My wife took my bike here to get the wire going to my gears replaced. After 2 weeks, all they had done was spray degreaser on it. I waited another week before taking my bike back, unfixed and basically untouched. They also laughed at my reflectors before not fixing my bike. Thanks for nothing.

Stopped by PB today, after a 40-​mile ride this morning revealed some problems with my almost 20-​year-​old Cannondale. First talked to Ariel Zubieta, who helped me pick out some new pedals and gave me some great advice and instruction (after decades of riding, I finally decided to give up my clips and go with clipless pedals), and then was helped by mechanic Lee Umali, who showed me the source of the problem in my stem assembly, and then told me (since they didn’t have the part in stock) how to solve my problem for less than $ 3 — and then helped me do it!
Awesome service, they’ve earned my trust and respect as a customer.