Regent’s Park

There is no noise isolation between the apartments. We can hear every foot step. We raised this issue to the leasing office, we have been responded they have nothing to do.

Stay AWAY from this complex. I lived in apartment 303 at 9290 Towerside Drive. In apartment 203, below mine, were the worst neighbors you could ever have. Two men smoked cigarettes, talked loudly, laughed annoyingly for an hour EVERY evening on their balcony. As we all know, smoke rises, and the smoke would get into our living room. The smell was unbearable and seeped into my bedroom as well. No one went into the living room anymore, we COULD’NT. Family time was RUINED.
One week my bedroom was being remodeled, so I had a pullout bed I slept on in the living room. BIG mistake, as I woke up coughing one morning uncontrollably. I ended up coughing for weeks and was diagnosed with bronchitis. We contacted the GM MANY times, even before my bronchitis, only to be told we would have to inconveniently relocate, and not the nuisance of neighbors we had below. Talk about incompetent problem solving. If someone is bothersome, KICK THEM OUT! FOR THE MONEY WE SPENT, I’M STILL OUTRAGED. Was about to sue the company, but the lease was up soon. They got lucky.
To top it off, they threw frequent parties and we could only hear laughing and loud music for many nights. Walls are PAPER thin by the way, so get used to being awake late at night if your neighbors are awake.
As well as going through this horrible experience, the parking was a hassle. You had to PAY MONTHLY for a spot in the mostly empty garages because of more senseless thinking by the company. There were never any spots passed 8pm. If there were, it was far away, and not what I wanted to have to go through after a long shift at work. In a place that was supposedly my «home,» it sure didn’t feel like it.
Gym is VERY VERY small. The minuscule «Gym» has 3 treadmills to accommodate a community of thousands. People would wait in lines, frustratingly pacing, for the treadmills EVERY TIME I went. Also, same situation at the pools. There’s always a troop with the same population as North Korea in each pool. A kid threw up in the pool when I had just arrived. Never went back.
The ONLY plus to this place is that it’s walking distance from the metro.
Overall, this place is over crowded, over priced, and not worth it. Don’t waste your time. I live in a Condominium right next to the metro and am very much relieved at how great this place is compared to hell, AKA, Regent’s Park.
The GM Julia can pretend to care, but she didn’t when we my family of 5 and I were suffocating from smoke inhalation daily.

DONT LIVE HERE IF YOU CAN. here are the pros and cons of living here. Pros) close to the dc metro and that’s it !!! Cons) had a Neighboor live on 9291 who threw parties every night. Smoked weed and the smell would get in our apt. Complained to management multiple times to complain to them nothing happened it got so bad to the point where we had to call the police. Police yelled at them and said they smelled marijuana from outside the door. Said when they get a call again they will arrest them. I don’t them smoking marijuana but the fact that they live in an apartment and everyone can smell it and they throw parties??? Ugh it’s just too much. Too many party people when you just want your place to be quiet and calming. Moved to the apartments up the street owned by a different company. Best 2 years of ever living in an apartment and cheaper for rent. Where the other place was farther from tee metro by a couple blocks. The management sucks as well at regents and they didn’t do crap. Don’t move in here. It’s loud. It’s noisy. It’s expensive. And the neighbors suck. Oh and there’s no parking spaces if you come home past 5pm expect to walk about 10 minutes to get to your apartment

Julia the Property Manager contacted me rather quickly to work on getting these issues addressed. That shows me they care. You don’t always get that. I will also say everyone in the office has been great Very understandIng and helpful. I appreciate how fast they are working to fix these things. The family and I look forward to living here.

Thanks for having no guest parking and no way to get a guest pass after hours. $ 160 for being towed.

I’ve lived in a 3 bedroom unit in one of the key fob units for 3 years– and I would agree, if you’re looking for a good location in Fairfax near a metro, this is a good place. As a result, rent is higher– we pay about $ 2450– up from $ 2300 or so that we started with 3 years ago. I think they’re charging about $ 2600 for the new person that takes it.
When we moved in, we were extremely pleased, the management was great & accommodating and always handing out treats to our dog whenever we visited to pick up a package. Property maintenance requests were always dealt with timely and efficiently. We were really happy with our decision to rent.
After we re-​signed for our 3^rd year in 2013, that’s when we noticed the changes. Management staff in the office started to leave (or get moved) and the quality of service dropped drastically. Here are a few situations from the past 12 months:
*On two separate occasions I had packages delivered and I had the notice from USPS, but when I went to pick them up, the packages «weren’t there.» I was given attitude on both occasions only to find out that management had mislabeled the packages and assigned to a different unit. There was no apology.
*The visitor pass situation has changed dramatically in 3 years. In ²⁰¹¹⁄₂₀₁₂ every unit was given an extra visitor pass to keep in charge of, and extra passes (I believe up to 2) were given through the leasing office for over nights. In the past few years, they got rid of the permanent visitor pass and now only give out 1 pass PER unit. Originally we were told 1 pass per person on the lease.
*This past winter we had a major flood inside of our apartment on a weekend. We reported it immediately and 3 HOURS later, a maintenance person showed up to help. In the meantime, it caused all sorts of damage to our apartment and the one underneath. I understand that they don’t live on the facility, but while I was waiting I left a few messages with management to see if they would be able to offer any assistance if we weren’t able to stay in the apartment, or even heaters– as it was 19 degrees out. I never heard back from anyone. The maintenance personnel were sympathetic and were able to give us space heaters for the bedrooms, but that was the only assistance provided. They dried our carpets for 3 days with huge industrial fans that made it impossible to have any living space and replaced just the padding underneath, but left the damaged carpet exterior down in our apartment which smelled for a month after replacement. I let management know, but only got an apology that it happened. I only heard from them at all on this situation because I went into their office directly and asked to speak to a manager.
*When it is time to renew your lease, you’re to get a letter in the mail or electronic notice about 60 – 90 days before your lease expires. In both 2013 and 2014 the management office has FORGOTTEN to send us ours. We’ve had to go to them directly and in both years got the «we don’t know why this hasn’t been created» excuse.
These are just a few of our issues, and I will say in the past month I’ve noticed several new faces at the management offices and when I go in there the contact with the staff has been pleasant, so perhaps they’re addressing some of the issues like the general impoliteness that’s been happening the past year or so.
Pros:
Near a metro
Dog friendly
maintenance staff
Cons:
Rude management staff on several occasions
Visitor parking situation
I’d actually give it 2 ½ stars, but that doesn’t seem to be an option.

The complex itself is lovely, especially in the spring, and the grounds are clean, safe, and well-​maintained. The apartments are fine, although the fixtures, appliances, and paint are cheap.
The problem is customer service. _​Every_​time I’ve had a maintenance request, I have had to call several times before anyone comes out, even for emergency issues like flooding. The maintenance staff are great, once they get there, which leads me to believe it’s the office staff who keep dropping the ball. There is a very high turnover rate for office staff, and it shows.
These would be perfectly adequate apartments in a great location, if the staff could be depended on. I’ve spoken to upper management at Bozzuto about my problems, and they keep assuring me it won’t happen again, but it does. The management is very accommodating, but always after the fact.

If all you care about is location, then these apartments might be a possibility for you But honestly, I’m sure you can find places that cost less. If you care about things like, maintenance requests being addressed in a timely manner, leasing office staff that’s polite, cleanliness common areas, gym equipment that work … then AVOID, AVOID, AVOID! I could write a book on the number of issues I’ve had … including the apartment we lived in, the common areas, and the staff. Everything from my rent check being lost and having to debate late fees, to maintenance requests never being addressed.
The ironic thing is, when we moved in they told us about their customer service guarantee and that any service requests not addressed within 24 hours would result in rent deductions for that month. As soon as we moved in, we had an issue with our washing machine, which was preventing us from doing any laundry… We went to the office to report this and one of the staff members took it down. 2 days later, we hear nothing… we follow up and they indicated that the maintenance request was never entered into the system. ooookkkkk?! and was rent compensated, — — nope, b/​c they say the never received the request, so they won’t start the clock until they acknowledge the request. Not mention, they gave us attitude when we asked about their service guarantee policy and looked at us like it was our fault for the service request not being entered. This should have been a sign — we had MANY maintenance requests and it was almost guaranteed that 1) it would not be addressed in a timely manner unless you made a huge fuss or micro managed the situation, and 2) it would not be fixed properly the first time. Every maintenance request required multiple visits, for even for the most basic items.
Other examples:
— Oh, there was the time where we were locked inside the building and was unable to exit — — The door to exit the building on our floor had a faulty lock, and I was unable to GET OUT of the building (as in trapped from the inside) — — fire hazard anyone?
— There was construction on our floor to fix something, and the garbage and extra materials was left in our hallway for about 3 weeks
— One time when it rained for several days straight, the ceiling fell through in the apartment entrance way — really bad, cheap construction we came to expect
— They changed their visitor parking policy multiple times while we were there — — each time becoming more restrictive. Seems unfair to change the parking policy in the middle of a lease since this was something that was a deciding factor when choosing an apartment to live in…
Seriously, I could go on and on, but I don’t want to waste any more time on these people. Beware, … they’ll promise you the world and show you a pretty model apartment — — but if you actually decide to move in, it’s all down hill from there. It’s an awesome location, so they can get away with the terrible service and charging a lot $$ b/​c there will also be pple who want easy metro access.

you do not want to live on the first floor!!! the walls and ceilings are paper thin and you will hear everything!!! even people peeing!!! do not move here!
The people that live upstairs stump and run and bounce basketballs. The office will do nothing to help you! Be aware!

Update: The maintenance staff replaced the dryer with a new Whirlpool dryer that is much nicer than the old Magic Chef one. It seems to be working very nicely as of this morning. I regret many of the things I said in my previous review, but I was frustrated at the time. I still think the quality of construction is questionable, but I understand that the renovated units are quite nice. If you are looking for an apartment, I would recommend insisting on one of those units.
Again, the major pluses of this complex are location and the very nice, friendly office staff. Everything else is about average.

Francesca Yang is an assistant property manager. She is very nice and friendly. The property is very clean and well maintained.