Benefit Brow Bar at Macy’s

I was nervous as I have never had my brows waxed before and Nichole was awesome! Threading and plucking hurts more… I had a very pleasant experience, will definitely come back!

The problem with diy beauty is the denial — we all know this, example: keep plucking your brow till one is thinner than the other and then your eye brow pencil becomes your best friend til you can accept that one is gonna be thinner and there’s nothing you can do about it unless you let that sucker grow out (hash tag woman problems).
So I’m looking around figuring out the difference between threading and waxing, trying to understand which option would last longer, and most importantly — what I wanted. So I see that The Brow Bar has pretty good ratings and that I may of missed out on their top aesthetician but I still took the chance and ended up with an appointment with Nicole. I met her in July and have been seeing her once a month since then and I’m completely elated with the outcome.
When I first met her she asked what I was wanting long term. I told her I’d want to grow my brows out, have a defined arch, and (what the kids call it) having my brows on «fleek.» She laughed and we kicked it off. Since our first appointment I’ve been happy with the outcome. Her precision is key to her trade and if you get a quick glance at her while she’s doing her magic, precision is what you’ll see.
You can pay with cash or card but make sure to bring cash for tips!

I just went to schedule an appointment, but Mariah was able to take me right away. This was my first time getting my eyebrows waxed because I have been getting them threaded for years. I expressed to Mariah that I had a history of Bells Palsy so one of my eyebrows is lower than the other and if she could be careful not to take too much off of one. She did a wonderful job making them look symmetrical and she even gave me tips on how to hide a bald spot from a scar. Although it is a little pricey compared to threading and other waxing services, it was a good experience and I will definitely be going back to the brow bar.
They don’t accept tips on ATM cards so make sure to bring some cash.

I don’t know how to rate this cause first of all I had an appointment at 3:30 is what the woman told me when I called. I got there and she said sorry it was suppose to be 3:20 her name was Mariah. Terrible service she told me to come back at 4:20 so I came back 2 min late and she said sorry your going to have to reschedule so I reschedule for 5:20. This time u just waited there and Mariah had nobody come in until 3:50 so she could have been doing my brows! So when 5pm came Nichole took me in and she is the best I recommend her ! She’s awesome and understanding ! The Mariah girl was rude ! I will never ever go to her again. And she sucks she did my brows the first time and they came out uneven.

Nichole is finally back from maternity leave and I have still been seeing her ever since. I love the way she waxes and how she understands exactly what I want with my brows. I do recommend that you book appointments ahead of time because she does get booked up fast! I highly recommend for those looking for a great eyebrow wax to stop by and see Nichole because she is the best!
Also, they don’t accept credit card tips. Leave a tip for your waxer in cash!

I’ve been here once since Sholin left, my brows came out horrible. My advice is to find somewhere better. Plus, half of the brow staff is really rude, don’t even bother going there. Terrible customer service.

I have been back once since Sholin left. It was OK. Three stars because the service was not the same, nor did I feel like what I wanted my brows to look like was received well. I have called a few times and have had major issues getting appointments. I don’t know if it’s due to staffing– but it’s very frustrating not being able to get an appointment within a few days.

I’m probably the pickiest person ever when it comes to my brows. Honestly I probably haven’t liked my brows for years (not even being sarcastic) since there was always something off or wrong with them and I gave up and just relied on filling them in until recently! I used to work at the counter and from seeing how well Nichole did brows I had a feeling I should let her do mine but I was always reluctant. I let my brows grow out for months because they were far from what I wanted and the first person that came to mind was Nichole. She is such a sweetheart and from remembering everything I’ve told her and a picture of what I wanted she literally took my brows from «yuck» to «wow»!!! I LOVEEEEEEE them they’re perfection and actually are «sister’s» now :) Thanks Nichole!!! I hearts you!
If you’re looking for someone that will listen to what you want she’s the person to go to!
p. s. you’re doing my brows forever kay thanks
xox

The customer service was great! I was so scared to get my eyebrows waxed, as I have not got them done in 3 years for growing out purposes, but Nicole did mine and she definitely made me feel in control, I was so scared they were going to come out thin again. But thank god she did them to my liking and I still have spots to grow out. Pricey but well worth it! Definitely will go back to her. Kyle at the register was also really nice loved him!

I’ve been coming to this brow bar since August of last year and have been coming consistently ever since until recently. Sholin has down my brows everytime and is amazing at it! She actually listens and makes sure your brows are exactly the way you want them. As of mid March, Sholin now works at the Benefit Brow Bar at Sunvalley Mall in Concord. So if any of you have been curious as to where she went, be sure to see her there! Only gave 3 stars because the other girls at the counter aren’t so friendly or helpful and it’s always been that way since I’ve started getting my brows done here. More than willing to drive to Concord so I can get my brows done by Sholin.

After reading the previous reviews, I went in as a walk in, and first asked the name of the girl working. Yay! It was Sholin who has a number of positive comments. I know why. Sholin was great. She made me feel very comfortable for my first experience with brow waxing and did a fantastic job! My brows look great and I will be a forever customer of hers.

New update for this brow bar. As many may notice, Maggie is no longer working for this brow bar, but Sholin and Nichole are there. They are both wonderful aestheticians but Sholin is definitely my fave! She listens and does exactly what you want to your brows. She doesn’t over tweeze/​wax/​trim and Wven talks to you while waxing so that it’s not awkward sitting in the chair waiting for her to be done. One thing I noticed is that she remembers you after just one appt and talks to you like you’ve been friends for a while! That’s great customer service in my opinion. If you’re in the fairfield area, definitely get your brows done from her. I personally live on the other side of the carquinez bridge and also work in San Francisco, yet I still make my way to fairfield just to get my brows done by her. She is amazing at her job and will do your brows justice

Worth the price! They take the time to shape your eyebrows and they can show you how to fill it in as well! Love love love Sholin! You’re awesome and I will definitely be comming back!

Just got my brows done here today. Nicole did my brows she did great and even gave me some tips on how to let them grow back better. You could tell she actually cared about how my brows looked which made me so happy. Will definitely be coming back here for all my brow needs.

I love the benefit brow bar and the cosmo there sholin. I happened to go in when she was out of work and got the new gal Ariel. She didn’t show much enthusiasm as the regular girl and told me things about my brows that my original girl did wrong!?! My brows were saved by sholin mind you. Very unprofessional! My skin broke out around my forehead and I had shiny skin showing. Sorry to say but I will keep my brows a mess until I get sholin. The kindness and great brow job she does on me.

My eyebrows never looked this precise… and it’s all because of SHOLIN! FIVE STARS TO HER!!! She’s done a great job overall on my eyebrows, but if you care about getting exceptional and professional service each time, then Sholin is it! Sweet, down-​to-​earth, and just a real individual… she’s someone you can’t help but respect. Thanks for what you do, Sholin!

I went to get my brows waxed for the 2^nd time in my life. The 1^st time I got my brows done was 2 days before my best friends wedding and they came out two different sizes… yeah I fixed it myself but I was horrified I paid this women for this.
So going to the brow bar I was a little nervous but I sat down told her my story and she was very calming and got to it. Ariel was the girl that helped me and she was fantastic! She used tools I had never seen and told me I can’t touch me brows except for loose hair here and there. She laughed with me and my gf and she was very personable! Moving forward there’s a lot of work to do to get my brows back in check but I trust Ariel! Going back to her!

I’ve been getting my brows done by Benefit brow bars ever since I started shaping them. Started off in Walnut Creek/​Concord/​San Francisco (whatever I could get to first) and then one opened in Fairfield (home)!! Perfect. This was my new go to brow bar. I would no longer have to drive out great distances or make excuses to go to these areas just to get my brows done. Getting them done every 1 – 2 months is a MUST for me. I’m pretty anal about them lol.
When the brow bar first opened, Maggie was the only esthetician. She moved to another store and Nicole replaced her. I got my brows done by Nicole a few times and they were just as good. I moved to New York for school and have been to the Benefit Boutique in SOHO… I’d still rather get my brows done in Fairfield. I visit home occasionally and if timed right, I try and visit the brow bar at the Fairfield Macy’s. Since I was home for the summer, I made an appointment at my favorite brow bar. Can I just say SHOLIN is my favorite esthetician!!! My brows needed just a liiittle something that I couldn’t put my finger on, but Sholin found it! Unlike the only negative comment in this brow bar’s reviews, my experiences were the exact opposite. I absolutely love my brows and I haven’t felt this way about them in a long time. She talks to you, explains what she’s doing, makes you feel comfortable, and even gives you the mirror to show you. I loved my brows so much I had to get them done again before I left, even if it was a little early lol. Anyway, SHOLIN, you’re awesome. Keep up the good work and I’ll definitely be back when I’m visiting from New York! THANK YOU!!!

Ask for Sholin. She does great work! I didn’t usually go to places to get them done but I was referred by a friend to go. I didn’t have much of a brow shape before I started going but we’ve worked on it together and now I have a brow shape!

So I was pretty reluctant to have my brows waxed by somebody new but I went based off these reviews in hopes someone by the name of «Maggie» would be my esthetician. I should have asked for her but I just went with it and didn’t want to be rude. So her and I started talking and I mentioned the 5 star reviews and the name Maggie and what do you know! She says «I’m maggie». Immediately I felt at ease. Let’s just say she did a phenomenal job on my bushy brows and even showed me some techniques when filling them in. Unlike my experiences at the benefit brow station at Ulta, Maggie was extremely personable and friendly. She made a regular out of me! EVERYONE GO SEE HER IF YOU’RE WANTING YOUR EYEBROWS DONE! :)