Boot Barn

I’ve never been to a boot store, so I don’t have anything to compare this against. However, this is the most number of boots and cowboy hats I have ever seen in one place before. Almost all the boots (cowboy boots) were in the $ 100-​$ 160 range, but I was able to pick up a pair of work boots that was on sale for about $ 90. Staff is friendly if you ask for help.

I’m not sure about the actual store. but online ordering sucks!!! I have ordered two pairs of Justin Boots with in the last two months both pairs I find out almost three weeks later they are sold out? They do not answer the phone nor respond to emails.

Buyers beware the guaranteed lowest price from boot barn only applies to online purchases manager in the Fairfield location was very rude explain that I didn’t read the fine print last time I shop there

This is for Boot Barn’s online store. I ordered a belt and even though they sent me the wrong size, they said I need to pay for shipping on the return!
Really? You make a mistake and I am the one that needs to pay for it? Talk about customer service that needs a good kick with some spurs to wake up and learn how to treat paying customers!
Well, I am never buying anything from Boot Barn ever again, obviously
So buyer beware before making any online purchases — if Boot Barn Makes a mistake, YOU will be the one who has to pay for it. Horrible customer service.

Nice store with friendly staff. Great selection of boots and Western style shirts. I got all decked out for line dancing!
Some of the items seem a little overpriced for the quality, but they do have sale and clearance options.
Also, they have a military discount of 10%.

Bad service. I don’t go shopping to get condescending answers to my questions. They don’t keep some advertised brands in stock.
*Edit* A manager from Boot Barn contacted me through Unilocal asking to make it better. I’m updating my review to three stars because this shows that they are at least paying attention to customer service concerns, and hopefully this means the service will improve.

I wish I could rank it lower. First of all the prices are high you can get better prices online or at other locations including other Boot Barns. The service is a joke. I picked a shirt off of the sale rack 15% off and went to buy it. The clerk said it wouldn’t ring up so she got the manager to help. The manager said its not on sale so I can pay the full price if I want it. I showed her that the rack had a dozen of the same shirt on it. She said they got put on the wrong rack. I said that’s not my problem you need to honor the sign. She said if you want the shirt it’s full price she can’t and won’t give me the sale price. Then she grabbed the shirts and moved them. So for 12 dollars she lost a customer. I also was going to get a 500 dollar pair of boots. I went to Vacaville to the Western store there and got the same boot brand and everything for 67 dollars cheaper and the staff was very helpful.

Great costumer service! Helped me exchange a pair of boots I purchased online. went the extra mile to help.

The manger there was terrible, I would not recommend shopping here, If you know your size buy online. I am planning my wedding and I am getting married in 6 weeks. It took my brother over an hour and a half to find the boots he needed for the wedding. I could not stay because I had other things to do. I wrote a note giving my brother (who has the same last name) my permission to use my credit card and I even left a copy of my drivers license. They would not let him use the card, I called the store and talked to a ding-​bat of a sales associate who could not do anything. He asked if I wanted to talk to the manager and I was YES! My brother said the the manager rolled their eyes and walked away. My brother was going to spend over $ 200 and spent almost two hours in their store.
DO not give this store your business, order online. Or use something like

I really liked this Boot Barn, I came in to try on and potentially buy boots. There was no one else in the store and the young girl who helped me was really attentive, knew a lot about boots and had some great suggestions. I wanted to go to one other Boot Barn before committing and she kindly volunteered to write down the information about the boots that I liked even thought I wasn’t buying.
The store was really clean and I would come back in the future to shop.

Excellent selection of Ariat boots, and friendly/​helpful (but not smothering) staff makes this a great place to buy a pair of boots.

Stereotyping at its best. First of all, I like shopping at Boot Barn. I received great service at other locations. But this one must have had a bad experience with minorities because I was followed like a prey. No one bothered to see if I needed help. 4 employees stood nearby as I browsed and they even stood by the front door as my cousin purchased over $ 700 in boots. It still bothered me 24 hours later so I’m writing this post to warn others of their lack of customer service. What was really sad is that the old manager on duty stood In the back while the younger females stood near me at the front door. I’ll drive to other locations before I ever go back there.

Great selection of clothing and handbags, hats, boots as always :) I moved to the east and boy do I miss our california western stores, lol. Prices vary from great deals to somewhat pricey. Staff always friendly and helpful.

I have a hat that I bought somewhere else. Well after wearing it for a few weeks I decided that the brim was to wide for my pin head (HaHa). So I got to thinkin that I could trim it myself. When I got the scissors out, my wife gave me one of those funny looks, as if she was goin to be sick to her stomach or something like it.
So, I got on the internet to look for a «hat trimmer»…(so’s I could do it my self, don’t ya know?) But they cost $ 50 or $ 60 BUCKS. So I called the place where I bought the hat and they didn’t even answer the phone!!!
Well I’d heard about Boot Barn on the radio, and got their number off the internet.
And when I called, the lady was real nice, and said that hat trimming AND shaping, AND cleaning was FREE!!! So I headed up there lickedy split!
Now the place was sort of hard to find (for me), but then again I’m not exactly no «pathfinder».I got lost goin back home too.
Well when I Finally found the place, the people inside were friendly, and hospitable, and made me feel right at home!
I told them that I needed my hat brim trimmed, and the did it FOR FREE!!!
I looked around for a little while, and let me tell you (boy howdy) THEY GOT some BOOTS! They’ve got a few shirts and hats for sure, but I don’t think I’ve EVER seen so many boots! As a matter of fact I think I’m going to call THIS place before I call anywhere else. They just seem to know what their doin!
Better go checkem out!

My wife and I went to this store today and the selection was very good and the employee’s very helpful. She bought a pair of boots and I intend to go back soon and also buy a pair.

The store in Paso is much larger, more variety. However, this store is good for the area. The service was great, very helpful, but not ‘pushy’.

I purchased a jacket and a cowboy hat totaling $ 270 dollar. When I got on home I went online to
and saw they had a promotion for 15% off for thankgiving going on. So I printed it out and took it into the store to the grumpy old man manager to ask them to honor the price difference. He tried to enter the coupon on his computer 3 x’s and could not get it to work. He basially called me a lier in so many words when I told him I entered a sale online and got it to take the addtional money off. He said the items are already on sale and that’s the 15% discount. I have purchased alot of items from this store even though they are overpriced because of the selection but now they have lost a good customer for life. I will never return to that bootbarn and will only return to a different one to return my items.

Doc Martens warranty their boots 100%, my steel toe support gave out after six months, Fairfield Boot Barn just lost a customer… they said they will send the boots in to Doc Martens, but would rather me just do it. Fail. I am writing this to share with the community.

About a month ago, I got the sudden urge to pick up a pair of cowgirl boots. So on my way back to SF from Sacramento, I decided to stop in one day. Cowboy hats, big bold, blinged-​out belts, cowboy/​cowgirl apparel, can all be found here in addition to the boots.
The boots are arranged by size and everything on the shelves are what they have in stock. Even though it appeared that they had a wide selection of styles, it was mostly the same ones in different sizes. I fell in love with a pair of cute beige mid-​calf ones with a touch of bling (of course). I brought a friend in a week later who picked out a great pair of comfy brown suede ones. Yee haw.
The prices are standard retail unless they’re on sale and the service was acceptable.

Wow amazing how this giant boot store is averaging 1 review per year. It’s a huge store filled with everything a cowboy (or cowgirl!) could want! Large selection of hats, accessories and of course, boots! The bf picked up a pair of double h boots since they didn’t have another one he wanted in their size. They said they were doing inventory and couldn’t order anything for 2 weeks but we probably will be back since they give you 10% credit from your purchase toward the next purchase. We went @ around 4:30pm on Sunday and it was pretty empty, maybe 3 customers total inside, including us! The salespeople were friendly and I was impressed with how comfy boots are.
Their selection of women’s larger sizes (over size 8) are slim though. The salesperson told me they have communicated that they have a higher demand for larger women sizes (she herself was a size 11) but corporate has yet to execute any changes. They have yet to join the Big-​Footed Women Revolution.