Dna Diagnostics Center

Unfortunately there is no negative point to give. The customer service guaranteed the delivery of results in two weeks period, however in the day of testing, when we went to the collection center, they were closed and did not open for 2 hours. After making 5 – 6 phone calls and staying on the line for over 15 minutes at the time, they told me that there was a problem with the agent in the collection facility. Three days later i got a phone call from them saying that we need to fill out some forms with signatures that apparently they forgot to give us to sign, in order to get the results ready. We faxed the forms and email it back to the testing center, also I made a phone call to their center to make sure they received it. After 5 weeks, i called to inquire on the results because they were supposed to deliver in time and We have had already missed the deadline to send the results to the INS for immigration purposes. The answer i got from them was :” we are sorry, we forgot to enter your mailing address to the lab and i will do it immediately and You will have my results in next 2 weeks”. I told them I needed fast, and requested for them to ship it with priority mail, however they answered very unpleasant that that was not their policy. I informed them I cannot accept this because I passed my deadline for sending the test results and I told them I will dispute this transaction. After i dispute my transaction with AMX it took another month to get my money back. Now they went and send another Bill and mentioned they will send this to collection agency if i dont pay for the test that delivered in 6 weeks instead of 2 weeks after i already mailed my document to INS with out test result which caused rejection of my Case due to lack of supported evidence and my family had to leave the USA and come back to file again due to expiration of visa (cost me another 6k ticket cost). The fact i payed in full before testing date, they changed the time with out notice, they did mistake on collecting document, they did mistake on entering data, and the worst thing they were not even willing to over night the result and being so rude on phone after i keep asking of sending result with priority mail, and after all this i had to go through another phone calls and sending supporting Doc and phone record to my CC company to dispute, now they threatening to send bill to collection agency is ridicules and waisting my time.