Enterprise Rent-A-Car

The people who worked there were nice, polite, and efficient. The car however was GROSS. It reeked of cigarettes. I rented the car to go to a meeting and I was afraid the people I met with would think I spent the day chain smoking. The seats were stained and the outside of the car was peeling paint. Overall it got me to where I needed to go but I was highly disappointed with the condition of the vehicle.

The manager of this branch was very friendly and accomidating as always. Highly recommend them to anyone who is in need of a rental vehicle.

I rented a car from Enterprise Car Rental (114 Commerce Dr, Fairfield, CT). $ 50 per day was covered by Geico and I was to pay any balance over and above this amount.
When I arrived at Enterprise I was informed (as I had been previously on the phone) that the car I wanted came to $ 54.48, meaning I would have to pay an additional $ 4.48 per day for the car rental. I was told that this was the taxes. This was confirmed by the manager there, Kamal. (Person helping us was Natalie).
Coincidently we went to Enterprise located at Fairfield Collision Center (where we were taking our car) and I told the gentelman there about the charges and asked if he had a cheaper car for us? He looked us up in their system and told me that the car would be $ 51.40 (meaning I would pay an additional of $ 1.40 per day). I asked if he was sure and he said that it pops up in their system and all their systems would be the same. We figured it was a mistake and when the time came to pay, they would obviously charge us what their system had asked for.
When we returned the car, it was returned to Fairfield Collision Center branch (as we were told this would be fine). They would later call us to confirm additional charges.
A few days later I get a call from Natalie from Enterprise Commerce drive where we had rented the car informing me that they were charging the $ 4.48 additional per day. At this stage I asked her to break down the cost: $ 44.75 + %3 + %9.25 + $ 1 per day tourism charge. I asked her to put this into a calculator and we have $ 51.40. Meaning I owe $ 1.40 a day. She put me on hold and came back grudgingly accepted that this was the correct charge. How come the $ 51.40 didn’t just pop up on her system?!
Now I have to add the other issue, the car was given to me with a tank full between half and three quarters. I returned it between half and three quarters. They tried to tell me that I had returned it below full and would be charged $ 20. When we agreed that the car was not given to me with a full tank, she started telling me that the gas was below the half mark. I also had to complain about the fact that the car should have been given to me with a full tank, so I could return it with a full tank and not some arbitrary distance between half and three quarters. I have never seen this at any car rental company and I guess this is precisely why they dont do that — because it becomes a dispute of where exactly that gas sign was when it was rented. Was it on a hill, did it show more or less?! Anyway there is a reason why full is the usual standard.
Finally she accepted and said «fine! I won’t charge you for the gas». As if she was doing me a favor.
This whole conversation had happened before the disagreement on the taxes. After I pointed out the the taxes were miscalculated she decided to go back and say she was charging me for the gas! Trying to negotiate an amount to meet me in the middle. So at this stage I had to outright ask her if they were trying to scam me one way or the other?!
Long story short we agreed that she would charge my credit card $ 11.28.
Credit card statement comes and I look to do my checks and balances. Enterprise have charged me $ 31.18!
This is a fraudulent charge to my credit card, since the amount was not agreed upon.
I have reported the charge to my credit card company and expect that they will be looking into the matter. I have also reported this to Geico and asked them to look into the company they do business with and have their customers rent cars from.
I believe that there was some sort of scam they were trying to pull with the taxes, trying to charge extra for gas and there was definitely fraud on my credit card. If they were standing by their charges, they should have informed me on the phone. When the discussion revealed that I only owed $ 11.28 and an agreement was reached to charge $ 11.28 it is absolutely outrageous that they charged $ 31.18 without informing me.
NB: The $$$ amount is not the problem. The problem is that there was no transparency in what their charges would be and it should not be allowed that a business agree to charge X and charge Y to a customer’s card without informing the customer! Even if it is a single dollar more than the amount that the customer is told they will be charged.

They say good vs bad service becomes apparent when issues arise. Well, that happened to us — and I have to say, the new manager Dan at this Enterprise location is just terrific and provided us with above-​and-​beyond service.

Terrible. No online payment option and they give you a hard time if you want to use a debit card. Their «corporate policy» is that they have to use an antiquated physical swipe on your credit. There is no amount of valid identification that can resolve this. No online payment, no mobile payment, no way to put a card on file… IN 2013!!! Really unbelievable.
It’s a disgrace that they treat their customers with LONG rental histories no better than a common thief! This is no way to maintain a business relationship. They are basically a burn and churn shop that doesn’t care about existing customers. The «management» there is next to non-​existent and seems to care nothing about customer satisfaction.
Needless to say, I won’t be using them again.