FedEx Office Print & Ship Center

All I can say is, Evan was almighty! We gave him a hard time trying to get our wedding invitations printed &he was patient & understanding the whole way through! Definitely an outstanding customer service!

Just an up date on the service here… Been shipping international for 7 plus years and was told all the paper work was wrong. ???
And I shall quote the management… «London is not a city.» And wouldn’t take my shipment!!!
Say what now???
We were sending a international shipment out, printed out by us, through the FedEx ship manager, and if there is something not right, Ship Manager won’t let us even proceed, let alone print the label.
I’m not the smartest person on the face of the earth, but London, I do know, is a city. London is the capital city of England. And the United Kingdom. For two millennia.
Home of the Tower of London, the Palace of Westminster Abbey, Buckingham Palace where the Queen lives… London Bridge!!! But, London is not a City. Haha
We had to drive our shipment to Pacheco, where they scanned the label, and accepted it, paper work and all.
What an inconvenience for your costumer!!!

I came here to get my passport photo taken. They take the photo with a digital camera so you can view your photo as many times as you like until you are satisfied with it before they print it. You get 2-​colored photos for $ 14.95.
Do read the
website for your particular situation because passport and visa photos have different requirements. I had no problem with my photo being accepted by the U.S. Department of State, so this office did a good job with my passport photo. (We came on a Saturday and though there were 3 staff behind the counter, only one of them knew how to take a passport photo.)

I was just helped my Kristen and she was so helpful that I went back in to ask her name. I just moved to Fairfield and had rented some textbooks for school that needed to be returned today! & it’s Sunday so almost everywhere else was closed. She helped me get on the computer and print a label since I don’t have my printer set up yet. I’ll be back!

Went in here just to use the scanner and it was a dead bug crooked over right where you need to lift up. Looked like it’s been there for sometime!
I gave it 2 stars because the nice lady refunded my money $ 2.45 back

Waited in line for 30 minutes to ask a question (because they only had 1 employee working on a Saturday). When I was finally helped, the service I received was abysmal. They didn’t care about helping me, I was an inconvenience.
When I did finally get my prints, they were terrible quality. No refunds offered.
Went down the street to staples and got better service at a much lower price. The print came out bad, and they spent time to fix it and we’re very apologetic.
My advice, go to Staples.

I wanted to ship a package and so I brought my box to fedex office to drop it off as I had already packed the box and printed the label. I had 4 packages inside my box and packing material between those boxes. When I gave it to the associate behind the counter she shook my box and since the products in their packaging as provided by the manufacturer made a noise the associate refused to ship my package due to «movement» in the box. When I explained that in my box was prepackaged product that was just being shipped again she still refused to take the package stating that their policy was not to take boxes with «movement» in them.
I called 1800-​go-​fedex as that is the number for the corporation and after being hung up on and told alternately that «that’s the way it’s always been» and «no that’s a lie» and then having my call transfered to the store phone for the store I am sitting in front of. I called back 1 more time. After 3 people again I spoke with someone who basically told me that the associate is able, for no reason at all, to refuse my package drop off. And the fix I was given was «well I can give you address of another location to drop your package off at». I shouldn’t need to drive to another location as I’m sitting in front of this one. I read through all of their packaging stuff online and nothing says they will refuse the package for movement. When I asked if I had a box full of boxes of pens and when it shook it made a noise if that would be a valid reason for them to deny my shipping I was told that it’s at the discretion of the person helping me exclusively. This means that fedEx has no standard guidelines as far as proper packaging. The associate at the location gets to decide whether or not your package ships based on how they feel about your package.
I would recommend finding some other way to ship your package where maybe they follow rules as far as how your package is packed and whether or not they’re going to ship it. Don’t bother actually trying to ship anything from this location as you’re probably going to get refused every time.
UPDATE
Apparently you shouldn’t call their corporate office while sitting in their parking lot in front of the store as the store associates called the police to report me because they felt uncomfortable that I was outside.

This place has all your office needs. This is my backup location when I need to make lots of copies, brochures, and/​or banners, things I can’t really successfully do at home because I lack proper equipments. I like that they open early and closes late. There’s great customer service!
However, it’s pricey. Plan to spend a lot, even in small projects. To make color copy, it’s around 44 cents for one side, which means 88 cents for front and back, almost a dollar with tax… That’s close to one dollar per page for color print, front and back. That’s expensive to me.
But, I like this place knowing it’s reliability and convenience. So, when there’s an emergency on office needs, this is where to go, if you’re willing to pay. unless you can find other alternatives.

This FedEx does not ship wine that you bought in napa. They are also not able to tell you who can do it legally. I’m sure their other services are fine, but I find it difficult to believe a location so close to napa and a hotel can’t even tell you where to go to ship wine!

On 16MAR15 Fed Ex delivered two packages and did not ring my doorbell and instead placed the packages in my mailbox. On 17MAR15 Fed Ex was supposed to deliver another package and the driver waited only 30 seconds at my door but did not leave the package on my porch and took my delivery and left even though it didn’t have to be signed for. Fed Ex refused to make a second delivery so I told them not to come on my property any more and to keep the package. Do not use Fed Ex!!!

Oh my gosh, amazing service.
I love Fedex in general. The whole idea. Especially because it has always managed to make my life a lot easier through whatever path I’ve taken in life. (totally sounding like a commercial)
No matter what the need, editing and printing photos, creating research posters, putting together whatever documents and project and printing in whatever color on the paper that works the best, business cards, shipping fast and safe, and I’m obsessed with laminating stuff now lol
What I love about it is the freedom to do whatever you need. I like that you can work on whatever project without needing a soul. Printing, copying, and of course LAMINATING whatever you’ve got, paying for it at each station and off to being a huge success at all your meetings and presentations!
The guys here are so helpful and friendly. I haven’t had one negative experience. I feel like it’d make my review just too sad if I say it’s like Disney land but yeah. :D

Came here to Fedex a buddy in NY some accoutrements (we don’t use this word enough), to a Veuve collection of his, no issues, Fedex seems like they are awfully expensive for little items…

All I can say is awesome! The customer service here is amazing. I went to the store in Vacaville a couple of weeks ago and it is night and day. if you have the choice, go to the store in Fairfield, you will not be disappointed. They also offer a military discount. I don’t give out five stars very often but this place deserves six!

FedEx Office Print & Ship Center, you are my last resort if my printer is down and the local library is closed. I usually come here for my printing needs and fax a thing or two every now and then. The customer service here is alright. A lot of the staff are attentive to other people’s needs especially if you have issues with using a computer. I really like the new upgrade to the printer. It makes it more convenient to insert a USB directly to the printer or simply log in via GoogleDrive or iCloud. You can also connect with printing documents via your cellphone through their app. Again, this place is my last resort if everything is closed or malfunctioning around my house because of the pricey prints.

Fedex does not even deserve one star. First the lazy driver made no attempt to knock on the door or leave a not for us letting us know they were here but claimed attempted delivery three times. Somebody was home all day waiting for this package. Now they are trying to make us go all the way to fairfield for pickup. They made no attempt to let us know they were here. Then when I called the manager of customer service to explain the situation he hung up on me. A one star rating is too good for this «business». We should all be outraged at this behavior and boycott them. I sincerely hope FedEx goes out of business soon. Nobody deserves to be treated this way (except maybe for FedEx workers).

I had a poster made for a birthday party and I got the best service. Eddeon was very helpful and my poster came out amazing. I would definitely go back for another one

I have to update my review. Today for the second time this year I found my credit card got overcharged after printing at this fedex location. For some reason the machines are not very good at stopping the transaction when I am done even though I always select «end session». After the first time I got overcharged I learned that you really always have to print the receipt just so that you have a record of the transaction. But last time the machine would not print a receipt for whatever reason. I will not be printing here any more.
Another incident: I was expecting a package to be held for pickup at this location. I was supposed to be notified once the package arrived. But I never received the pick-​up notification, instead I got an email saying there was a delay. And the next notification I got said that the package had been returned to the sender since I never picked it up. The guy at the fedex location told me to call customer service. Which I did, wasting over 30min on the phone just to be told the item could not be re-​routed back to Fairfield. I am so upset. Now you could say it was some fault in the fedex notification system, that is what I thought initially but the customer service person told me someone at this fedex location should have notified me. Regardless of who should have notified me I think the guy at fedex could have made the inquiry if there is a way to re-​route the package instead of making me call customer service. The fedex location was almost empty when I was there, more staff than customer service, no need to get rid of me without offering help.

We had to make a huge amount of copies here. The lady working helped us and was so nice and patient! I will be back!

I’ve been going to this location for a couple of years. First as a student, now as a bride and maybe on occasion as a girl trying to print some clean resumes.
I love all the staff here as they are all helpful and with a smile to boot. If I have a question I never hesitate to ask them. I’ve spoken to a few different staff people over the years but if I ask about my own paper (and printing troubleshooting), they always offer their professional opinion.
I’ve had papers binded (back when college actually asked for that) and they’re quick. I’ve also printed a variety of stationary, personalized thank you cards (that I’ve designed myself using Publisher) and have even printed presentations on overhead projector sheets (I think my age is showing). In regards to personalized cards, stationary, etc. I have brought in my own paper provided that its laser safe and had them print and cut down my stuff to size for a nominal fee (I don’t want paper cuts!)
They’re always my first choice to get my printing and paper needs done!

As I’m running errands, I get a call from my dad about one of his precious chihuahuas. My parents just moved into a new neighborhood, unfamiliar to their furry babies, and one of them wandered out of the backyard while my dad was taking out the trash instead of doing her business.
Since I was out running around and no where close to home, I looked up the closest printing business and came across FedEx office. I hurried over (my dad was desperate to get signs up ASAP) to create a quick flyer to print them out.
I found the work area and wasn’t sure how to get started. I walked over to the main counter and Christine greeted me right away and offered to help. She got me set up right away on a computer and asked how many I’d be printing out. When I told her 30, she immediately told me to email the file to their office email so she could print them for me: if I were to print from the computer it would be $.99 per color page vs her printing for me behind the counter at $.59 per color page.
Sure, sure I could’ve done this myself at home or at work for nothing, but I was running errands around Cordelia/​Fairfield area, my parents live in Fairfield and I live in Vacaville. I just wanted to help calm my dad down and get it done quick without driving everywhere!
As Christine was printing out the flyers, she noticed what they were for. She was very friendly and open, making her small talk about my parents’ favorite chihuahua very genuine. She printed them up and rang up my order quickly and I was able to get them to my dad right away.
The prices are more than what you can do yourself at home, but the customer service is what everyone hopes to encounter at any store! Would definitely come here again and recommend to friends/​family!