Finish Line

I rate this place 4 stars because I received excellent customer service! Today Jesus helped me with getting sizes for my shoes and giving a really good explanation on how to use the shoe cleaner. He really went in depth on how I should use softer things such as a tooth brush or soft rag to clean the outside of my roshes. I know it’s funny I had never used shoe cleaner before so it was a really good explanation rather than just handing the shoe cleaner off to me and that’s it. He also made sure that if I had any problems with the being double charged which number to reach. There was an issue with my card scanning so he had to rescan. Overall really good customer service and it wasn’t busy. Pretty big and cleanly place with lots of selections. Will come here again if I need new roshes lol I’m so in love with these types of shoes!

I went to Finish Line in Fairfield today to get a pair of shoes… even though they were very busy i was helped right away… I had my kids with me and of course as kids will be kids they wanted shoes too… and of course they wanted the $ 130 Jordans which i couldnt afford… the gentleman that was helping us kept telling me not to worry about the cost he would take care of me. lol and did he ever… Melvin the guy helping me happened to be the manager… which i had no idea about until he told me after he personally paid for all of our shoes! Over $ 270 worth of shoes… Melvin you were a blessing in my life when i needed it most! I cannot thank you enough!

So the area where this Finish Line is now located is pretty huge. Lots of space to work with and not a bad location at the mall.
That’s where the good things about this Finish Line stop. The staff there is pretty dense and clueless with courtesy. They don’t acknowledge you when you come in, and even after a few minutes of standing around, still don’t acknowledge. I mentioned to my wife that you could grab something from this store and actually steal it without a worker knowing it (aside from the alarm going off, of course).
I get it that they probably do get busy, but I don’t think that’s an excuse to not acknowledge the customer. Also, when you ask for help, they don’t seem to want to be of service to you. They act like you’re bothering them. Is that what customer service is about? The couple of times we’ve gone in there, we’ve actually needed assistance and both times, we had to flag someone down like our car had broken down.
Also, their workers don’t really listen to what you say. I had to repeat myself a couple of times when I asked for some shoes in my size. Then when they got the number, they didn’t go to the back right away. Instead, the guy went behind the register and helped someone else out! After doing that, he went into the back and grabbed the shoe. Upon opening it, it wasn’t even the shoe I had asked for! His only answer was «Oh did I pull the wrong shoe?» I was already over it by then.
We love going to Finish Line because the other location we used to go to, at Tanforan Mall, gave us great service. I think we’ll still do business with FL based solely on that location. If this was our first experience with FL here at the Solano Mall spot, we’d never want to come back. Their staff is simply too rude. Thanks but no thanks to this location.

Have to wait forever just to get a shoe, I’m literally standing here and have been for 13 minutes. I had to go up and ask for help and I’m still waiting. I will never come back here again, very sad because I use to spend a lot of money here but the service is horrible, so I’ll spend my money elsewhere

All the employees are liars and I wanted a sz 10 or a 10.5 in the Jordan 11 72 – 10 and they said they didn’t have that shit so I got a sz 11 and I found 5 people who were in line after me got a 10 or 10.5 I’m salty.

Recently went to Finish Line for a raffle ticket for some Jordan’s. Surprisingly they were the first to call me back out of the 3 other stores I went to. Also this was my first time grabbing some raffle tickets. I’m sure I’m going to be doing this more often as Jordan’s do come out every month.

If I could give it no stars I would! Absolutely the worst customer service ever! Went in to return some shoes. Had the receipt, never used, perfectly new conditions. Item was purchased during holidays so receipt said in capital letters I could return until February 15^th. «The manager» Melvin refused because it’s been past 45 days even though clearly on the receipt it says I have until February 15^th. I showed him the receipt and he continued to deny I could. I’m a manager in retail too so I know you don’t want to ruin your sales for the day but I was within return policy guidelines. I asked for his name and he completely ignored me and turned away. so I asked again and he looked at me but didn’t say a word just looked away away and pretended to do something. I tried the third time and he said he didn’t have to tell me anything so I said OK I’ll just call corporate. He then threatened to call security on me… Not once did I ever raise my voice or say anything rude so I said go ahead. Of course he didn’t do it because I wasn’t doing anything wrong but wanting my money back. I ended up stepping outside and calling corporate. They told me he had no reason to refuse it because I was within the guidelines and I could go back in there and get a full refund. How is he a manager? Who knows because he customer service skills at all. I really hope he is just a key holder! Never again will I shop there!

worst customer service, i am writing this as i am still not being greeted or asked to be helped. i’ve been here for at least 10mins now. there’s four people on the floor and there’s not many customers to even be helping, two of the workers just seem to be walking in circles pretending to do something as i am still waiting to be spoken too. very disappointed.

Had an awesome shopping experience today. Had a pair of Jordan 5 Oreo’s put on hold by Kylie. Got to the store and Kylie had them up front for me.
Had questions about a few other shoes I was looking for also, and Kylie jumped online to find other stores. She was very patient with all my questions, which I deeply appreciated.
Ended up buy a few other items and will definitively be back. Kylie is… very cool!

Great place to find some new kicks. They sell some Nike colors only strictly sold at finish line stores. This visit was to pick up some gift cards for the holiday and their gift cards were so cute. It was shaped like a shoe and placed into a gift card box shaped like a shoe box… clever marketing!