Firestone Complete Auto Care

Great service and great employees. They got my tires and realignment done quickly and efficiently. I would highly recommend them for tires and service!

Incompetent staff offering bad service. Brought two cars for winter tires. Had to wait 4 hours. They forgot to give me back my original tires, and overcharged me, which I fortunately caught.
Go somewhere else that will better respect your time.

it’s been now the 3^rd and last incident with this store. first time was with a new set of tires. they tightened the wheel so hard that 2 knobs exploded couple of months after. this is not something you can prove easily, i gave up. 2^nd time was my daughter having a leak in 1 tire; they supposedly fixed it for $ 25 and it kept leaking after some weeks. she came back and was told so much B.S. about the reason for the leak it was embarrasing. all that to escape liability? last one is a check engine light on: they explained how dangerous it was and would not let us go without running tbe $ 99 diagnostic. this garage 0represent all i dislike with an auto repair shop: you never know when you can trust them, this one being easy: never do.

These guys are awesome! I needed new tires and an alignment on my van. Juan helped me out and gave me the best price I could have possibly imagined, they managed to beat Tirerack and Town Fair while providing top-​notch friendly service. Their mechanics could have easily oversold me on a bunch of parts for my 20 year old work van, instead they were able to get my alignment straight without having to replace a $ 200+ part. I was so impressed with their service that I ended up bringing my Saab in a few days later when the dealer I had purchased it from told me that they couldn’t work on it (long story). They were able to figure out the cause of the check engine light and I haven’t had a problem since. I wouldn’t hesitate to bring any type of vehicle with any problem to them. Fair and honest. They might not be the cheapest in the area in terms of their per hour charge but they definitely seem to make the most of each hour. I would definitely take the very negative reviews with a grain of salt, some people just get really upset when they have to dump a bunch of money into their cars. Somehow expecting that new tires or an oil change will make their car drive like brand new again. Just go in with reasonable expectations and you will definitely be satisfied.

Now this is a time I listened to my parents and am glad I did! They’ve always had great luck with this Firestone and when we had the need for some new tires and more work we headed over after being burnt by other places in the area…
Brought in two cars to Firestone before we moved last month and were so pleased with our service I wish they were the staff running the one here. They were able to diagnose one of our car’s issues when no one else could, and gave us a very fair estimate — never pushing us to do anything. Juan helped us out and was always friendly when we came in with questions, to drop something off, to pick something up, etc. No matter how busy they were whenever he was on he would take time to greet each person and spend just enough time with each to make sure they were 100% attended without the expense of the other customers’ time.
There was one employee there that did not handle a flux of customers as well as Juan did and was very short/​rushed with us as with others but we cannot recall his name. We do cut him slack because he was alone at the desk, but an earlier service with Juan proved that could be done. Though we all have our off days, and it was all worked out (my fiancé even went back inside to double check that the manager didn’t think we left angry as he had only walked into the conversation at an awkward moment and assumed it was worse than it was).
The tires they put on our van are still working great, and they did not press us to do any of the other repair work they gave us estimates on but said weren’t due quite yet. As mentioned, they were also able to identify one of the issues we had with our other car that other places weren’t able to and our only wish with that was that we had them check the whole thing out then and there instead of the one little problem we asked them about.
Thank you so much to Juan and to the service manager (I believe that was his title! I can’t remember his name which I feel bad about because he was great, attentive and seemed like he would be a great boss as well). We hope our experience with Firestone down here now that we moved is just as great as the ones we’ve had with you!

Stopped at this firestone after receiving terrible service at the Stamford Firestone. We were three girls who needed a flat tire changes before heading back to Boston after a wedding. The guys in Stamford were ZERO help but Juan and Jhon in Fairfield were beyond friendly and helpful. They changed our tire right away and informed us that apparently the guy in Stamford had sold us the wrong tire. Fairfield had our backs!!! Thanks Juan and Jhon! Definitely recommend going here for any car troubles! No bs, just sweet guys who were happy to help.

I brought the car in ten months ago with a rattle in the front. I was told the car needed struts and tires. $ 2,000 later they have me back the car but it still rattled. I then had to bring the car back three times with different excuses. The truth is that each mechanic works on commission and no one would look at the car except for this one incompetent repairman. Worst of all the managers would never do the right thing. I am now back nine months later and am still being given the run around. Avoid this place like the plague.

They installed the wrong battery. After a lot of resistance and denial by the technician, the light went on, the manager apologized, installed the correct battery, and gave me a free oil change card. Kudos for that, but a disturbing experience.

This place is probably better than average when it comes to getting your car checked for the at dreaded emissions thing that seems to come up every year. Line can tend to get pretty long on the weekends, so get there early. Don’t forget, they only take cash! Hey by the way, how come New Yorkers don’t have to pay a luxury/​registration tax on their cars and people in CT do? I hate that!

Rob at Firestone gave me a free checkup /​repair on not one but two visits since he knew i bought tires in the past. great service!