Hertz Rent A Car

made reservations days in advance for a business. They quoted $ 180./ week, fine. Upon arrival, they had no car, waited for 1 hour until it was driven from another place and they have given me a bigger car for $ 100 more., had no choice at that moment. Upon returning and asking for explanation that I had a reservation, they told me that there is no such as a reservation, they should of told me at the beginning and I could of gone to another rental, like Enterprise, which I had along rental relationship in the bayarea. I call them the previous evening that I would deliver in the morning and I do not want to get charged for extra day. I got charged extra $ 27. From $ 180 to $ 354. I understand exra fees that is mandatory by the state but this is pure ripoff.

Worst customer service I have ever seen for rental car service. Not to mention the poor condition of the vehicle that they provided as a rental. Rude rude rude under staffed took way to long to return a vehicle!

I placed a reservation for a vehicle seven days prior to needing it. They didn’t take any of my information and after waiting an hour and a half, they told me they didn’t have any vehicles to rent. They desperately tried to keep my business and offered me a ride home but I was already over it.

I will give a zero star if I Unilocal allow.
This location is totally full of scammer.
Be aware to decline to all offer they make you.
It might even come in to the contract with out you agree on it.
The rep said «hertz offer cheap gas and you can bring it back empty gas only going to cost you 2 $ per gallon» i did not say yes or no. He did not ask did I would like to purchase the plan. However the rep said. «Does it sounds good ?» I said Aha… And boom 34 $ added to the contract.
When I return the car I said I did not purchase this. And they playing scam that there is nothing they can do about it. Blah blah blah…
Car was full of smoke smell and it was on the contract. They promised to switch the car when they have available but never get a phone call.
Scam and Scandalous please be aware to say anything when you rent the car.

If anyone knows what consumer protection agency I can contact please make a reply/​comment identifying the agency. These guys at Hertz on 1935 N Texas work as a team of scammers and don’t deserve to be in business.
I found a great car rental rate on Hotwire. This Hertz office quoted the low daily rate for an economy-​class car, so I made the reservation. Well, when we arrived to pick up the rental, Al told us they have no small cars at that moment because the cars haven’t been returned. But he thinks they have a mid-​size so he went to check with his guys in the back.
Another couple came in and we heard what they told the other guy at the counter while Al was momentarily gone. They told the guy that they had a reservation at noon for an economy sized car but were told by Al it was rented out and only a midsize was available. So 5 hours later, it being after 5pm, they were willing to pay the extra $ 10/​day for the mid sized car. Hmm…
So Al came back, mentioned to us he had a mid-​size, then saw the other couple and said to the other guy that he was dealing with that other couple all day so he wanted to finish them up. So we were moved over to the other guy. Anyway, the guy checked our reservation and said to us he didn’t have any economy cars but he’ll double check in the back. While we waited again, it looked like the other couple did indeed rent the mid sized car that I thought they were offering us, but hey maybe they had another mid sized car.
Well, the other guy came back to the counter and said they had no economy cars returned yet… but he did have a small SUV available – no mention of a midsize. When I asked if it would be rented to us at the same rate quoted on my Hotwire reservation, he said no. My husband and I looked at each other and told the guy no problem, if no economy cars were there then we’ll just leave. Before we walked out the door, he yelled out that we can try calling in 30 minutes.
Well, I’m not done, the story continues. We were already strapped in our car, shifted in reverse, when another guy knocks on our window. My husband rolls it down and this guy says, «you know, we do have a midsize.» I asked if they’d rent at the original rate I received on Hotwire and after he learned how much the rate was, he said no. Big surprise.
So that’s their bait and switch strategy. They attract you with a low rate for an economy car, you come in to find they only have a mid sized or other upgrade classed car, and they hook you because no other cars are available. And they work as a team to try to upsell you or hook you into getting a bigger car.
Not ever dealing with these thieves again, and I certainly don’t recommend this business to anyone at all. Wherever I can report these scam artists, I’ll make sure to do it.

Rented this for 5 days. When I picked it up, outside was dirty, front end was full of dead bugs. I looked at the mileage, it’s about 38,000.I then asked if something goes wrong, would Hertz take care of it. The rep said no at first because I did not buy the insurance. I asked what? Then he backed track and told me to call Hertz. Drove it to Long Beach no problem right, nope, the auxilary fan was not working and when you are stuck in traffic, the temp gauge shoot up to Hi so I turned the A.C. off and turned on the heater on a 90 degrees weather. The front tires are also almost bold. The rep told me it’s a new car, yeah right with almost 38,000 miles.37,979 to be exact I think. This is the worst car I ever rented. Good thing I know about cars. Not recommending to rent here.

Sent here by State Farm after one of their insured hit our car and it would be in the shop for 2 – 3 weeks.
Upon arrival they only had a small Toyota Corolla for us (not gonna work as our car was much bigger and has lots of space to haul crap/​kids/​baseball team bag around). State Farm was quick to update the authorization but that still meant only a Corolla there that day and we had already turned in car to body shop for repair. Hertz said they would order something bigger and call me when it arrived. I was honestly pretty skeptical that something bigger would arrive since they had called around when we were there and had no luck in the area.
Well to my surprise Al called the next morning to see how rental experience went (great with no issues other than too small a car, but it’s a local edition Hertz so it’s not like SFO where they have acres of cars) and to let me know that a somewhat bigger SUV was in. Drove in and it was waiting for me — still not the perfect size but we will give it a try and Al said to call back if still not ideal and he will work on a better size for us.
So with that — easy check-​in (not much of a wait either time) and staff was great both days, including Al who was totally personable to me — not sure why people have issues with him — he’s working hard at his job and is good at it from my perspective. Thumbs up for calling back the next day to work on solving my issue and also for offering to keep working on it if the small SUV doesn’t end up working out in the long run.
Location isn’t awesome, but I’m just renting a car so no biggie there for me (plus I literally grew up around the corner but that was 40 years ago… times change)

BEWARE. Rethink before you head over there. This place has got to be the worst place to rent a car. EVER. I don’t know about other HERTZ rent a car places but people in Fairfield, if you can, avoid going to this place. THE WORST CUSTOMER SERVICE. The guy at the front desk, he doesn’t even deserve to have his name posted on here, worse sales person ever. He treat people like they’re pieces of sh*t. He does not have any people skills. And my luck, every time I’m referred to renting a car at hertz, I have to deal with that douche bag. Please tell me why I reserved a Toyota Corolla or similar, or they call it, mid-​size sedan a week before I have to pick up the car. The day before I call, «oh yes, we have a vehicle for you.» The day we get the car, «sorry we don’t have a car for you?» Excuse me?! «Well, we have a car but it’s smaller than a corolla but we’re going to have to charge you the same.» Excuse me? Mind you, I’m standing there, looking at a Toyota Corolla… Dude man then blows me off, say he can’t help me?! Finally my dad said he’ll take the smaller car, think it was a Nissan Versa, he drives off. Calls me 30 mins later, said the gas tank on the car doesn’t work?! The car came with no gas… I am beyond my words about this place. THE. WORSE. PLACE. TO. BE. BEWARE!

It took me 1 hour and 36 minutes to get my car! My wife was late for work I got a dirty car it was absolutely awful! But it wasn’t Hertz employees fault because they explained they deal with the public! I have dealt with hertz for over 10 years and this was disgusting! When I returned my car the lady helped me was super sweet while I watched the girl next to her argue with someone on the phone! The girl that was arguing with a customer on the phone was the reason I didn’t return to the Vacaville location. Fairfield was not as bad as Vacaville but still wasn’t the Hertz gold service I had become accustomed to. Maybe I will try San Francisco or Sacramento again where I have had some amazing experiences! I recommend Enterprise in Vacaville if you are in the area!

I really coming to this Hertz– Al is okay in my book. Ge may seem grouchy because he is but he is also business. I have been doing business here over 3 years now and I am satisfied. Shots out to Al !!!

If you have never rented a car or have no experience with pushy sells type people this is not the place to go. They took advantage of my inexperienced young adult and he ended up with an $ 1100 insurance bill. Let’s be realistic– what a way to treat someone who is starting out in his career. I have always been a loyal Hertz customer. I can guarantee that this location and experience has forever changed not only my loyalty, but my husband’s and someone who is just starting out in his career and adult life. So disappointing. Don’t waste your hard earned money on a place that has no value for its customer or continued patronage. If you ever have this experience I would highly suggest you contact the Attorney General as they track this kinds of issues and take formal legal action against such companies that prey on people.

Save your money don’t bother! This place is the worst ever! Our turn in time was later on New Year’s Eve and they were closed @3 will be calling corporate then they try to over charge us thing we we gotten there for pickup our second car wasn’t ready had to wait for an hour worst ever run do not rent here!!! Manager was on vacation and Zeli would call the manager at all beware if you are military

Minus one for the sketchy location and difficult rental car parking, but other than that, there’s a lot of tough love this Hertz Rent A Car location is receiving. Anyways, I did not get the crappy service 99 percent of these Unilocalers were discussing about. Other than that, I was pleased with my service from the time my insurance company made arrangements with Hertz to the minute I got my rental car from them.
Customer Service:
It’s the morning, and I get a lot of the sales representatives are slowly waking up for another long day of work. Even though a lot of them were very friendly and willing to answer all my questions to my needs, there definitely needs a little more improvement for the welcoming experience. The moment a client walks through the door, a «Hello» with a smile or some sort of greeting needs to happen because first impression says a lot. Other than that, the representative helping me out and explaining the rental process was extremely thorough and patient with me. I really admire how he made the renting process extremely fast, easy and efficient. Oh yeah, I would love to compliment on his deep soft spoken voice. For some reason, his voice reminded me of Mufasa from the Lion King.
Rental Car:
The rental car Hertz Rent A Car gave me was a 2014 Toyota Yaris. I love how they maintained the rental car from the moment it was cleaned from the interior and exterior. Also, I give them kudos for taking out any stinky scent there might have been with the previous renter. Based on my last experience with Enterprise down the street, I had a car that smelled like weed and cigarettes. However, this Hertz location did a fantastic job keeping their vehicles clean and safe. Nevertheless, it seems like they have all the rental cars in order and do a fantastic job maintaining them.
Overall:
I have no problems with the car or the customer service here. If my insurance asks me which rental car company I would work with, I would choose to work with Hertz Fairfield down on North Texas Street.

This was my return location, there was a snafu with my rental car return due to someone at the pickup locations mistake. Darcell was VERY helpful and fair. I really appreciate his help and excellent customer service. Great job Darcell, and thanks again.

This location is one of the worst. When I dropped the car off the line was out the door. I (along with the other customers returning vehicles) was told by the manager, Josh, to leave our keys with him and he would ‘take care of everything’. Well he did nothing apparently because Josh called me the next day to ask how I would like to pay for the additional time I was taking with the rental.
That’s not even then worst part. When we dropped off the car my husband accidentally left his work keys behind. We live an hour away so I called the location and spoke with Al. He told me that our car had been re-​rented (without even asking what car it was or for my rental information) and that there were absolutely no rentals left on the lot. He then told me to call back on Monday. I asked if he could talk to the person who would have had to have cleaned out the car (in order to re-​rent) and he said he did and there were no keys — which was impossible since he had been on the phone with me for our whole minute long conversation. Luckily my mother in law lives nearby. She drove to the lot, located our rental, located the manager who opened the car and found our keys on the floorboard of the vehicle. Apparently Al was just too lazy to go out and look himself. I spoke to the manager, Josh, about Al’s poor customer service and his only reply was, «Well you got your keys didn’t you?» Rent from anyone else but this company!!!

Honestly one of the worse customer service experiences ever. I had no problem with my rental car, but I will not be going back for the simple reason that they are rude as hell.
BTW; the one they call «Al «freakin sucks. So so so unprofessional. He speaks to you in this tone of voice like he would rather be doing anything else on the planet then answering your question. And it never gets better. He must either really hate people or really hate his job. I went to rent a car for 5 days, after the contract good old «Al» printed out was looked at, I realized he was charging me 330 dollars in a sh*t ton of additional fees. Seriously I went to the Hertz in Napa and instead of paying 470 $ for 5 days, I got it for 159 $. Seriously 159 $ So yeah Al, find another profession my friend.

Al and Hertz took great care of me.
I also had a really great experience with Hertz. They helped me out when I was getting my transmission worked on down the street. Everyone especially Al was very courteous and saw to all my needs. The car was nice, clean and ran great. People were nice and extended the rental when I found out how long my transmission would take. Great People !

I was given a rental car with a bad transmission and I can’t exchange it because of their weekend hours or rather lack thereof. All the cars they had seemed to be in pretty rough condition.

I was referred to this Hertz location, by my auto insurance, after my car was totaled in a car accident. I did NOT have a horrible customer service experience like many of the other Unilocalers that wrote reviews. I actually received excellent and professional customer service, even when I talked to a staff member (over the phone) prior to actually going in to pick up the rental. The guy that helped me, which I believe was the manager, explained everything to me clearly and answered all of the questions that I asked him. I was given a rental car somewhat compatible to my old one (except when it came to mpg, the car I received got worse mpg than my old one). I had no problems with the car and it served it’s purpose for getting me from point A to point B.
Overall, I received great customer service from their professional staff members. I’m just glad that everything went smoothly, since I already dealing with healing from my injuries from my car accident, working, and trying to find a newer car to replaced my totaled one. With that being said, I honestly hope I don’t ever have to rent from this place again under the same circumstances.

For the people who live in Vacaville: Hertz Rent A Car also has a location in Vacaville, with the Vacaville Auto Body Shop. So to avoid driving to Fairfield, if you call the Vacaville Auto Body Shop (or are getting your car fixed with them, and just mention it to the nice people up front) they will have a car waiting for you at the Vacaville location when you need it.
Same prices. Same cars to choose from. Closer/​More convenient location (for Vacaville people).