Pick-n-Pull

This place has some of the worse customer service i would say and agree to all commemt below. I want to buy a steel rim for my car and i found one but there is the tire still on it i asked if one of them could dismount it for me the say no. I bought stuff from other pick and pull like the one in newark they dismount the tire for me, so what sup with this place why dont you guy help a customer what they need? Arent you suppose to provide a service?

Poor business practices and awful communication!
After receiving a notice from the Bay Area Air Quality Management District that I could sell my vehicle through the Vehicle Buy Back Program, I contacted Pick-​n-​Pull of Fairfield to get instructions for participating. The representative instructed me on what documents I needed to submit (via fax or in person) in order for to get approved. Simple instructions. Yet upon arriving at the Vehicle Buy Back Office, I was told that after submitting the documents, authorization from offsite was needed and could take up to 2 hours. Had I been told this over the phone, I would have gladly faxed in the documents prior to making the 30 mile trip. And of course, my ride home also came from 30 miles away and they too had to make the unnecessary wait! We decided to go have breakfast at a nearby diner. As we were eating, I received a phone call from Melanie at the Vehicle Buy Back Office to notify me that the process had been approved. We finished our breakfast and returned to the Office only to see that the Office was closed for lunch! Thanks for telling me that the office would be closed from 12 – 1230! Ok, what’s another 25 minutes? Lunch is over and we are ready to wrap things up– right? Nope. After filling out a few more documents, I was informed that it would take another 20 minutes to receive a check. 35 minutes later, I had my check and was FINALLY on my way.
My message: The 3 hour experience at Pick-​n-​Pull would have taken about 30 minutes if they communicated concisely (over the phone and in person) and if they had any consideration for the value of their customer’s time! Just do your job well and with some pride!

The female that answers the phone is very rude as if I’m wasting her precious time. I would call and she would answer. I would ask questions about a car that’s listed for sale with very little information as to whether it is drivable or not. She slammed the phone in mid-​sentence.
I called back and get generic «technical difficulties» messages or my call would dial in but get dropped.
I called back a couple days later at a different time, hoping to get someone different and I did. The man that answered was very polite and a lot more knowledgeable about the car even telling me potential issues it has. The female needs an attitude adjustment or should stick to cleaning the bathrooms because nobody wants to deal with her crap! I am not the only one that feels this way. I discussed this with a friend of mine that goes to the various Pick-​n-​Pull around the Bay Area and he knows about this snotty female that works at the phones. I wouldn’t call her a lady as she behaves far from one.
As for Pick-​n-​Pull it has a straight forward simple process that mostly everyone can understand the system. English not needed. But this location needs to do better vetting of its «customer service» employees.

I know that junkyards are not exactly a customer service industry but this place is the worst ever. The workers will lie straight to your face if you ask them a question. They actually try to charge people for junk tires and burned out light bulbs. They then claim that the company makes them do this. I have never known of any company that actually wants their employees to lie and treat customers poorly.
Last week I went in there looking for a steel wheel. There were literally no steel wheels in the entire yard. When I asked about it, an unpleasant girl at the counter actually lied to my face and told me if the cars had no wheels they came in that way. Really? 250 cars came in without wheels? They obviously take them off but she was unwilling to help me out or even be honest with me.
They also overcharge for just about everything. In many cases it’s cheaper to just buy new or remanufactured parts from a store or even a dealer.
My recommendation is to just go somewhere else, hell, anywhere else. This company definitely isn’t what it used to be

not happy at all. I sold my car to them close to a month ago and still no payment. the first time, they were to pick it up from my house, the guy never stopped. called me, never gave me a chance to call him back, even though it took less than two minutes. they said I would have to reschedule. I tried, but I would have had to take off work and who knows??? They probably would have just drove by again. so I drove to fairfield from Napa, and turned in my paperwork. They came and got it that week. Point is, they already had a check for me, cause they were going to pick it up while I was there. Any way, they have my car, and I have no money…

First thing that happened in the parking lot was I stepped in poop. My experience from there stayed about the same. A lack of a much clearer cataloguing system is a time waster as you go down row after row attempting to avoid forklifts from hitting you. The prices on parts pulled also matched new parts at another auto store so clearly money was saved. In addition returning stuff only gets you store credit which you may never use.

Workers are so rude over the phone not helpful at all and give you less then what your car actual is worth.

They’ll charge you for bs just for the extra buck. I bought an air box to smog my car (which included a resonance chamber and snorkel as part of the functioning unit) and they charged me for two addition pieces of «a/​c duct» on the receipt.

Great car selection! I found what I was looking for with the help of their cashier giving me a print out from their electronic car location system they use.
Nice place to pull your own part and save a lot of money.

Yeah I agree with the other posts. They have their moments. But, I can assure you its not all bad. I bought two tires from there & had them marked (just in case) when I got home I noticed a nail in the tread. I immediately went back to see if I could get a refund. It was closing time & the Manager must have had a date. He was eager to close & really had no time for my story. I left frustrated, and in the process left a personal item behind. I stopped by the next day to see if it had been found. I was greeted with a lot of shaking heads. But, one young assistant asked for my phone number. At 6:30pm (well after closing time) the young man called to say they had found it! I was reunited the next day with my item which had been cleaned. Now that’s service from a junk yard !! So, now I’m a fan !!!

this place deserves to be closed down.
if the person didnt know the name of the part you have, they pick the most expensive part and charge you with it … reason why people go to the junkyard is to save money. the amount i bought all the parts in here totals to 20 bucks shorter than the new one … to top it f people here are Rude.

This place is awful. The management sucks, half of the people who work there dont even know their parts, including the manager. Make sure they charge you for the right part, because if you try and return it, and they didn’t ring it up right or mark it, your basically S.O.L. Also, the management tries to accuse everyone of stealing. He will try and fight you too if he thinks you stole something, but he is just trying to look macho in front of the girls he is trying to impress that work there. Dont visit this store!!! Take the time to drive to another PNP location. It will be more worth your time. This place will try and rip you off.

Prices were thru the roof.

This is a review about Pick-​N-​Pull in general.
It seems that Pick-N-Pull’s business model is very much like the board game Monopoly…
Corner the used auto parts market by buying up all the competition, then raise the prices.
Pick-​N-​Pull USED to have very reasonable prices, but most unfortunately, their prices have risen dramatically over the last couple years or so. Of course I still shop there, but I am now much more selective as to what I go there to shop for.
If your ONLY sources for a part are the «stealership» or used, then Pick-​N-​Pull is still very worth shopping at.
With the global economy as it is now though, the market for NEW common replacement auto parts has gotten VERY competitive and many new parts have gotten RIDICULOUSLY CHEAP.
Example: I just bought a new brake rotor for my Toyota Camry from Amazon for $ 9.53 — no tax and shipped free with a $ 25 minimum order. Yes, a NEW brake rotor for a mere $ 9.53 — total delivered price! A USED brake rotor from Pick-​N-​Pull would have cost me $ 18.49 out the door — plus a few hours of my time and a $ 2 admission charge. I know this is an «apples and oranges» comparison (I’d much rather have a new Centric brand rotor than an unknown condition used rotor). Due to the competition of the open marketplace, many new auto parts are now just plain silly cheap.
Before shopping Pick-​N-​Pull, do a little online shopping. Of course I shop
per my example above, but my favorite first source to check is
. Often Rockauto has the best prices, but if not, their data base is very complete and a good place to get part numbers for the correct part. Once you have a part number, you can easily do a Google search for other deals on a particular part. I also shop eBay for auto parts, but with eBay’s absurdly high seller fees, most auto parts sellers there cannot be competitive with other online vendors who have lower overhead.
It’s just a time and money thing, but if you had plenty of money, you’d be paying someone else to fix your car instead of scrounging around trying to do it on the cheap. If what you need is a common part, do a little online research first before wasting an afternoon at Pick-​N-​Pull.
Now a comment about the Fairfield Pick-​N-​Pull:
I’ve shopped Pick-N-Pull’s from Reno to Sacramento to everywhere in the greater Bay Area and beyond. I’d rate Fairfield in the top 20% of Pick-​N-​Pulls. Still, this is setting a rather low bar. A friendly, helpful and patient employee is the rare exception at any Pick-​N-​Pull. Do your homework, bring your own soap and water, and be prepared to roll with the punches when you go there.

this place used to be all you need for used parts… you go pay 2 bucks get a stamp which was your ticket in to any pick n pull anywhere that day… plus the prices were great
now.the prices are almost close to any other yard that pulls the part for you… theres been a few instances where the dealership has been cheaper for a new a part… this place has really gone down hill over the years… the staff gets worse and act like they know everything about every car and if they dont they will try and charge you for a part that your not buying… this could either work with or against the customer as far price goes… not a huge fan of this location… but its closer than the others… but even that doesnt stop me much… i’d almost rather drive further for better cars and better staff…
this location from typically has no cars newer than the model year 2000… very rare will you see any car in there 2001 and higher. if you do expect it to be pillaged beyond belief…
bring your beers with you if you plan to go on a weekend… to be be prepared to wait in line and they’re having a sale that weekend… bring a keg

I used to buy alot of parts from them. My last trip I bought some parts, got in my truck and went to lunch down the road. I looked at my reciept and realized that they had charged me the warrenty price for everything, which they are supposed to ask you if you want it. He did not ask me. I went back and told him what happened, he said «you told me you wanted it» I told him that I did not, and I was not asked if I did. He accused me of lying. I argued with him for a little bit and finally said fuck it and left. I will never go back there again because of that service.

One thing to know about this place is that they offer a 30 day return for exchange (not cash) if the part you picked/​pulled is bad. OK great. BUT, if the cashier forgets to tell you that you have to take your newly purchased part to another counter so they can mark the part and stamp your receipt and you just leave, guess what? When the part you spent an hour looking for and another half hour removing, pay $ 23 plus $ 7 core, only to get home and find out it’s junk and you try and exchange it without these «marks», you’re SOL. No one says «let me talk to a manager» or offers any help… they just look at you. Don’t get me wrong, I understand why they need to mark their outgoing parts; so you don’t bring back the broken part you just replaced and try to get something for nothing. But as a first timer, if the guy that’s taking my money doesn’t tell me I have to go to another counter HOW AM I SUPPOSED TO KNOW THAT? So the junk part I bought I gave right back to them to get my $ 7 core charge back. In trying to save a few bucks I end up giving them $ 23 plus admission and leave with nothing except being made to feel like I was trying to steal from them. Thanks for nothing Pick-​N-​Pull. I’ll buy new parts from now on.

If you’ve been to other Pick-n-pull’s, you know the drill. You bring your tools, pay $ 2 to get in, and go hunting in their huge lot for just the right beater. The lot is divided into four sections: Trucks and vans, GMC cars, Ford cars, and imports.
One thing that distinguishes this Pick-​n-​Pull from the other’s I’ve been to is that when I visited they had a section of about 12 Camaros. I’ve never seen another PnP that set part of the lot aside for just one model. So if you need a part for an early 80s — early 90s Camaro, you won’t have to walk the entire lot.