Plumber By Trade

They did a wonderful job on my water heater replacement in a timely manner. They were recommended by our home warranty Ins co.

Sent out by my home warranty company I paid service fees (out twice) and my home warranty company hasn’t received fees.
I’ve now had to pay additional fees to my home warranty company to prevent them from canceling my service!

I called plumber by trade to ask them to come out and give me an estimate on repairing a leak in my front yard. They wanted to charge me $ 60 just to come out. None of the other three companies I called charged anything for the same service.

I am so very pleased with the service I recieved! The timely manner in which my claim was handled both surprised me and made me very happy. My Home Warranty company sent them to my on a water heater claim and they were quick, efficient and professional. Once my new water heater was installed, they patiently taught me how to light it and adjust the temperature.
I would not hesitate recommend them to all off my friends and family, as I am extremely pleased.
Thank you for providing the best in customer service — I appreciate the work you provided me!

My warranty company gave me a list of numbers to call for my plumbing emergency. This company was my first call and they answered the phone. (wish I would have continued to call) The guy Jo came and did «some» of the work however, I didn’t find him personable at all. He was slightly rude, seemed quite annoyed that I was asking questions, he didn’t explain anything and it was basically the worse experience of someone coming into my home ever. I wanted to kick him out but I took off from work and needed the leak fixed. There was additional work added to my work order and he wouldn’t check to see what the work was and he wouldn’t listen to what I was saying. My warranty company called me after he left re: the additional work needed and I let them know that I wanted someone else to finish the work. I’ll never call this company for anything. I like/​need good customer service! On a more positive note: the part that was leaking was fixed.
I wonder if the previous posters are friends or relatives of Jo (… Just a thought)
Also, we didn’t have hot water after he left. When the new plumber came he said that the guy (Jo at Plumber By Trade) switched the hot and cold water… The new plumber fixed that issue and completed the additional work.

My homeowners warranty sent Jo Whitfield of Plumber By Trade to fix our clogged kitchen sink. I found him very personable and clear in his explanations of what he would be doing. He did an outstanding job for us and I would be pleased to use him again int he future. The only downside was the scheduling. I was told my appointment window was 8– 11 AM and that I would hear from them to confirm the appointment. At 8 AM, not having heard, I called them and left a message. Jo was quick to call back and apologized. The time he had scheduled was 12 – 3 PM — he couldn’t come earlier. I requested that he come near the end of that time, which he was happy to agree to. This was early enough for us to go on with other plans we had for the day.

I called this company because my kitchen sink had broken the previous night and it was the first result that popped up and they actually answered the phone on Saturday morning. I was told that someone would be out between 11 am and 3 pm. A little after 3 I called back to see if he was on his way, and got a machine. He finally called me at 3:48 to say he was on his way and ask what the problem was. I explained that the faucet was broken, and he asked me if I wanted him to to go buy the faucet or if I wanted to go to Home Depot and get it myself. WTF? I’ve been sitting here waiting for five hours, and now he’s just now telling me I have to go shopping? I would have thought the plumber would have the equipment to fix it, so I told him nevermind, since I had already called Cheap O Plumbers, and he had come by and checked it out and given me an estimate in less than an hour of my call. He went and got the faucet and came back and replaced it very quickly. He inspired me to write my first review on here. I wish I had called him first so that I didn’t waste my entire Saturday sitting around for nothing!