Rolling Oaks

Priscilla made it easy for me & my wife to move in. Very professional. Nice quiet area. Huge living spaces. We love this place.

For the passed 6 months, I have been looking for the perfect place to call home. I have looked in about 5 different cities and none of the apartment complexes in those cities have stood out to me, until I came across The Rolling Oaks. I had a few appointments at different apartment complexes in Fairfield, until I happened to drive by The Rolling Oaks. My boyfriend and I stopped by to see if we could schedule a viewing and Priscilla welcomed us with opened arms and gave us a tour that same day. Priscilla was very kind and informative, part of the reason why we chose The Rolling Oaks is because Priscilla’s friendly professionalism. That same day we were able to apply for the Unit that was available and approved right then and there. I was able to keep in contact with Priscilla via email and she has such a speedy response! I came in today to sign the lease agreement, but we showed up 30 minutes early. Carolyn the leasing agent was there to help us as soon as we stepped in. These two ladies are the face of the apartment complex and if it wasn’t for them, I probably would have followed through with the viewings I had scheduled. Carolyn was very polite, informative and professional as well. We got a very good vibe from these two ladies and cant wait to move in! The area seems very safe, quiet, and has easy access to the freeway, Also the pool area was spotless and that’s the first thing we took a look at. I told myself if the pool area is clean everything else will be nice and neat Let alone everything is close by mall, restaurants, grocery store, movie theatre, they have it all.

Despite negative reviews from the past, it is apparent that the corporation cares and resolves issues the best they can. I have been reviewing apartments all over and after lots of research, I’ve selected Rolling Oaks due to it’s premier location, quiet atmosphere, pretty grounds, dog walking grassy areas, pet stations, and as well, for the friendliness of the staff (Priscilla). I also met a neighbor «Betty», that has already been living there for 2 – 3 years and told me she absolutely loves it.
Though the grounds are not fenced, the Rolling Oaks location on the NW side of Fairfield (across the freeway), renders less foot traffic so you don’t have views of people walking down the sidewalks pushing shopping carts like everywhere else in Fairfield.
I suffer from anxiety and stress, and even though some of the nicer apartments on the «other» side of the freeway are «GATED», the locations made me feel unsafe…(I am thinking that those locations are «why» those complexes need to be gated!).
I’ve cruised by and through the parking lots of Rolling Oaks on clear nights, rainy nights and during the days… and in my spot checks, the place has always been quiet and serene, not scary. It always felt welcoming with the warm lights glowing and the parking lots are very lit and bright at night.
I am excited to move in this coming July. My place is reserved… and I look forward to proving that the professionalism and courtesy from the staff will continue after I move in. If not, I will certainly write it up! However, I’m sure that soon I will be able to escalate my star rating to 5 after living there a while!
Thanks!a

My Fiancé and I moved here in March 2015, and have since upgraded to a 2 bedroom. We absolutely love it here and I’m sad to see such mean comments about Julie, I loved her. She was so sweet and kind to my fiancé and I when we moved in last year, she gave us big hugs and was always happy to see us, I miss her. She I guess would seem «rude» to those that don’t actually take the time to get to know her. They have new staff that are fine, but they aren’t Julie, she was always very helpful and prompt. The one still there Priscilla is great, she’s the one I usually like dealing with now, she’s efficient. The area is beautiful and the apartments are beautiful, lovely trees, beautiful pool. Far enough away from the bad areas, but still close to everything. We are happy here and plan on staying here for a while.

We moved in last month and everything has been great. We had a few issues but management and maintenance fixed it for us real quick. We had a little issue with renting the clubhouse but they were able to resolve it for us the same day and we really appreciate that. So far the neighbor is quiet and we feel safe. Oh a plus the pool area is open until 10pm which is amazing!!! Would definitely recommend this apartment if anyone is looking to rent one!

well I was thinking about residing here but now that i am reading all of the negativity… I think not. And is that all that Mallory from the office can say is «i’m sorry». How about hearing what your present and past residents are saying and do something about it. I did not once hear her say she is working on a solution. And regarding the staff… I am not just going on hear say… I also experienced attitude on the telephone while attempting to get into Rolling Oaks.

Priscilla is the best. The location is prime, next to the freeway and grocery store, gas station etc. The units are nice and spacious.

I strongly advise you to not sign a lease here. First impressions are important, but can be deceiving. My wife and I were excited that this was the first place we’d call home after we got married. After signing a 12 month lease, we quickly noticed a change in the front office’s demeanor. Not as happy and cheerful as the day we were only prospects. General upkeep was ok. However, their notice system is posting flyers on your door. One morning I woke up to find a bunch of cones in the parking lot. Apparently they were repaving and posted notice by this full proof system. The gym is only open during office hours. To get in after hours you have to pay another $ 50 to do so. They say you can use the lounge for small gatherings but forget to tell you that you have to pay to do so. All in all, they do a great job of masking their complex to make it look like the perfect location. Also, BE EXTREMELY CAREFUL WITH THE LEASE. We learned this one the hard way. On any lease over 6 months they require a 60 day notice as opposed to the regular 30. They say they’ll send you a reminder but did no such thing for us. Then conveniently blamed it on a lady who doesn’t work there anymore. In short, they are charging us an extra 300 to stay a month longer than we wanted to because it’s outside of our lease. They are world class scammers and care nothing about the struggles it can cause a new family. There are complexes in just as nice areas for around the same price point. Don’t rent here.

This is my SECOND horrid post about this awful place. I work in customer service, and as a person who gives quality customer service to all my guest I know how to treat people, and this place is just does not do it. I called to see if my package had came in & LaQueesha whatever her name is, told me she was too busy with prospects and to call back. Even if you are making a sale, you should never treat your residents like that. Someone needs to teach her customer service 101. Please do NOT waste your time living here! Parking is awful. People park in your spot and nothing is done about it. Nothing ever works from the heater to the drains in the sink. & DONT be fooled by that fake impression they give you when you first come in. They do that to everyone & then once you live there everything goes down hill

Julie is the best. I had an emergency and she was willing to go out of her way to help me. Priscilla has been awesome too. Service maintenance request is pretty fast too. Need more security during the evening though.

I’ve been living here for 10 months now and I don’t agree with most of these reviews. Julie (lady with the accent) is one of the nicest office clerks I’ve spoken to. Every time I go in to pick up a package she remembers who I am and asks about my family. I usually submit work orders online and they are taken care of the next day.
The grounds are well kept and clean. The pool is large, 3 sets of cabanas, full bbq with a flat screen tv. It felt like we were at a small resort.
I will say that the walls and very thin. Some mornings I hear the upstairs neighbor’s phone alarm go off. I can hear them vacuuming and the kids occasionally run around.
With the pros and cons of this place I do enjoy living here. The price of rent is comparable to other complexes in the area, but I believe it’s worth it for the good surrounding area, easy freeway access and having N Texas down the street.

My fiancé and I had been having a rough weekend trying to find a new apartment that we liked for our relocation from Southern California… we walked into Rolling Oaks and immediately felt relieved. Julie was a godsend. She went above and beyond to make sure we were happy and got everything done and set up for us that very day. We are looking forward to living there thanks to Julie!!!

I wish I could give 0 stars but I can’t. Where it even begin? We moved in here and thankfully only signed a 6 month lease! First off, the parking is horrid. You get one assigned spot but if there’s more than one member of your household, you will spend a lot of time trying to find parking only to end up far from your apartment. BOTH of our cars got hit in the parking lot within two months and the staff was very quick to say they’re not responsible and offer no help. The basketball court is always packed with noisy people and the pool is CONSTANTLY filled with loud people, usually minors, THAT DONT EVEN LIVE THERE. Stuff is constantly breaking in the apartment. Our fan in the fridge was replaced three times within the first month. They raised the rent and didn’t even tell us until we inquired since the lease is coming to a close. We considered renewing before that just because moving is a pain but it is so worth it to leave this place. When asking about the rent, the rude receptionist promptly sent my boyfriend away and stated she didn’t have time to answer his questions, while he was standing there in uniform, clearly he was taking time out of his work day to inquire about the apartment and lease. This place is a nightmare and poorly built, as none of the amenities are in working order and all the appliances are bottom line.

another reason to stay away from this place… security doesn’t care what happens unless it’s after 6pm… I called the so called 24 hour security to have a couple teens checked out that were hiding in the bushes near my apt. every time I walked out they jumped behind a tree and tried to hide. the security did answer but said they don’t work this patrol til 6pm… so I guess if someone gets raped or killed and its before 6pm its not BlackTalons problem… I would suspect that if you would want to feel safe you should move to a complex that actually cares what happens on they’re property 24 hours a day.

*DONT SIGN THE LEASE* this apartment complex deserves 0 stars for management! I recently (unfortunately for me) signed a lease for 6 months! And this is the worst mistake of my life!
I honestly don’t know were to start with the Rolling oaks I have been living in this apartment for 1 month and if it wasn’t for the ridiculous termination fee I would have moved out the first week! The manager is a straight witch! She looks for anything to make your time here miserable! They Russian lady has the biggest attitude!
I even emailed the district manager the first week of moving here hoping she will be able to term my lease being that I was only there for ONE WEEK. But even the DM didn’t respond to my complaint! I am now working on going above her!
Don’t get me wrong the apartment itself is nice but WAY OVER PRICED! And management makes living here worse! So my advice will be don’t move in!

While the community looks nice, we never made it past the front desk. After speaking with the weekday manager over the phone, I was told to come in when ever on Saturday. So, after visiting a few garage sales, I tried to stop by. Wasn’t dressed to the nines, but didn’t know I was required to in order to preview an apartment. The Snotty clerk/​agent whatever you want to call her was so rude I’d never consider moving in here.
She was snotty from the getgo, and while she had a heavy European accent that can sound snotty, it was her whole attitude. It was like how I dare I ask her to work. She then decided to tell me Saturday viewings require appointments (pretty sure she was lying) and proceeded to speak to me like I was some sort of peasant disrupting the queen.
When I told her our goal rent (which is more than adequate for the prices based on the conversation Id had with the lady over the phone) you’d think I’d said I want to pay $ 50/​month.
Her extreme rudeness just lost these people a great potential tenant. Went to the next place across the freeway, and we now plan on signing a lease there in the next 60 days.
I can’t imagine that leasing agents
Snotty high and might attitude bringing in many tenants, but hey, maybe that’s what they want. I prefer to not be hated or despised by my apartment’s management team.

They would get 0 stars but Unilocal makes you pick a star.
Dont waste your time here. They are unprofessional and the rent is ridiculous for Fairfield. Why else would an entire floor of tenants move out at the same time? This place increased the rent sooooo high that nobody can afford it. They’re unwilling to even negotiate a lower rent to be loyal to existing tenants.
They will charge you for everything, and wont call you before entering your unit. They dont read their maintenance orders. Your ac wont work when you want it to becauae they mess with the water heater. Then when you need the heater to work, they have to come out again and mess with the water heater again.
Yes the floor plans are nice and spacious. And its quiet and clean. But the price is not worth the whole package. Dont expect to get any money back from «deposits» either. They charge you for every little thing. Like $ 50 for a card key to let you into their gym after hours. You wont get that $ 50 back because they apply it toward your account and anything you owe, like carpet cleaning when you move out. Despite leaving the unit cleaner than when you moved in. This place is a joke. Do not waste your time. Their customer service skills suck.

Update:
I don’t know who Claudia C. is and was NEVER contacted regarding my experience at Rolling Oaks. In fact, I went on to experience a resident damaging the paint and denting my car several times and in several different places, causing extensive and expensive damage! A different resident allowing her friends to use my parking space or blocking my parking space, causing me have to park elsewhere. Regarding my car: When I reported to the office staff, I was told, «You have insurance. You should report your damage to your insurance company.» Regarding my parking space: I was told by security, «There is nothing we can do about that ma’am, you need to call the police department.» The staff and corporate office are not concerned about the safety of the tenants. They have NO CONTROL over the behavior of the bad element residing in the Rolling Oaks community. They are only interested in collecting rent. They rent to ANYONE! You have no idea who your neighbors are. You have no idea who is living next to or around you. My neighbor’s car was stolen and he’s a police officer! WTH! Also, you as a tenant have no right to enjoyment of your apartment because you’re not allowed to have a barbecue grill and you’re only allowed one parking space if you’re married or have a significant other. There are many other Ridiculous rules, so ask around before you sign a lease with these folks. Lastly, Claudia C. Please do not post a reply to my review and pretend as though you have spoken with me to resolve issues. Your Rolling Oaks is unsafe and you are not concerned. So don’t pretend as though you are.

The services have gone downhill for this apartment. I paid a $ 400 pet deposit which they said was not refundable due to a bunch of BS charges. My wife and I left that place in pretty damn good condition and they pretty much said if I didn’t pay the pet deposit I would have owed them more than the pro-​rated rate. This does not make sense because on top of the rent you have to pay a conservice fee for your trash and water. I understand you have to pay for that but why would they charge for water and trash and charge the conservice.
Twice I had issues with teens smoking pot and I reported them. They were still living next to us and every so often the pot smell would still blow into our apartment.
The front office personnel, except for one person, had little customer service skills. I left a message about their policy on solicitation due to the amount of teens that would go door to door asking for donations. They never got back to me. Also, they misplace the mail. I had to re-​order a credit card I had been waiting for but never received. Turns out the office couldn’t find it in their mail room, but found it a month later.
So if you like paying too much money for an apartment next to pot smokers and people ringing your doorbell at 8pm asking for money, and important mail being misplaced then this is the place for you.

Lived here for half a year now so I think it’s fair to post a fair review.
Before I moved in, my wife and I read reviews on google, Unilocal and similar rating websites and we only witnessed negativity. We decided to check it out ourself. After a drive through, phone conversations with the staff, a tour and walk throughs the community. We were convinced it was a good place to dwell.
We moved in. 3^rd story appt, neighbors are friendly, reserved. We have not witnessed any loud cars, no loud neighbors, no crazy parties, etc. of course you get the occasionally unhappy couple somewhere but hey we all are humans! It happens.
Allotted parking spots might not be to the closest convenience but there are plenty of open spots to swoop if you’re home early.
Staff fulfills needs. We called in a few minor repairs and they delivered same day. Office staff communicate well and keep out parcel delivery safe for us.
All in all, a good place to stay. I believe apartment living is a give and take. So far this place works excellent for us!