Solano First Credit Union

This is by far the worst bank I have ever had to deal with. Went here because it was the best interest rate on an auto loan. That part of their slogan is true. Let me tell you-IT’S NOT WORTH IT!!! Wish I’d paid more and ended up somewhere else. First, they forgot to have my sign some paper and mailed it to my house 3x with a handwritten note asking me to sign (something about acknowledging something I didn’t understand). I did not know what I was signing, so I refused to sign it. Next I was promised DMV would receive my paperwork and process it. Car/​loan was purchased in June. Come late Oct/​early Nov I was notified by DMV that my registration was late because the paperwork wasn’t sent in. I owed hefty late fees. I went and spoke with the male manager of the Raley’s branch for SFCU. He was unprofessional and wouldn’t answer my questions about how the situation was being handled. Lots of roundabout answers that would make him look good and would leave me still having to deal with their mess. A few months later I kept getting phone calls saying my payments were late despite having closer to $ 1000 in the account for auto-​withdraws. I had to miss parts of work in order to deal with them. All of my money was tied in an «untouchable» account, or some account that wouldn’t apply to the loan, despite my many protests to transfer the payments and close this account that wasn’t used. I was told it could only be closed in person (meaning I’d miss even more work) or by email… somehow talking to me on the phone was less reliable than email. I sent an email and it took almost 3 weeks to get a confirmation that it was closed. Even after that, I got a call saying my account was depleted and I owed late fees despite having money in the account. I asked the person on the phone (Silvia) if there was a transfer of money into the account from when the untouchable account was closed. She told me no. After all this, I’d had enough with them. I went and took out a second loan in order to pay them off and be DONE with this horrible, horrible business. Do not waste your time. The headache is not worth it. If I could give a 0 star review, I would. I have nothing positive to say about this bank at all.

I would actually give this bank negative 5 stars. I have been with this bank for about 7 years. I did not have any issues until the last couple of years. They have the worst customer service, and what’s worse is that when you complain a manager will argue and defend their rude practices rather than try to come to a solution. I even wrote a letter to the bank, and never received a reply. They pick and choose when they follow procedure. They refused to deposit a check that had both mine and my ex-​husbands name on it, stating that he had to be there. Since he was a member there too, they told me the could look at his account to verify his signature on the check. I called him to get the account number, while standing in front of the teller. When she looked at the signature on file, she decided that one letter was slightly longer on the check than he’d written on his signature card and refused to take the check. This was done in a very rude and discourteous manner and I was quite embarrassed. Fast forward a few months, and I had another check that was written out to both my ex-​husband and myself. I asked him to try and deposit it into his account, and sure enough they did– with no questions asked. I have since changed to Golden 1 Credit Union and have been treated with kindness and respect– imagine that. if you are looking for a credit union, I’d recommend that you skip this one.

I applied for a Visa card at this C.U. and have been a member for about 13 years. I am a teacher and every time I ask for help they deny me for some stupid reason or another. I’m so upset! We make a ton of money and just bought a house but got into a high interest rate loan a while back and wanted to pay it off with the possible Visa card loan. We just paid off $ 6000 worth of debt and cleaned up our credit! They are ridiculous! The bozos who decide should at least contact their clients to see what the problem might be that can be explained or fixed! I hate this place and will be closing all accounts and will never enter their building again!
Disappointed!
Lilia

Overall positive experiences with this company, quick service, short wait time on the phone and in the lobby, and friendly faces. I’ve been with them for about 5 years and the one thing I kind of don’t like is the lack of ATM machines and having to drive to Fairfield when I need a solution requiring a real person.
Still, all in all, a good company.

I have been with them since January 2000. They are nice and give you the small town feeling. They lack some services but they are better than Chase! I have BofA and Wells for my other accounts and whish they would be more like CMT/​Solano First Credit Union.

This place is by far the worst banking experience I have ever had! Never have I heard of a place where my credit is so bad I can’t even SPEND MY OWN MONEY! I wanted to do some Christmas shopping online by some power I have a 200 dollar a day 200 DOLLARS I tried to get my limit raised temporarily which I had done previously first they ask WHY I want to raise my limit uh DUH ITS CHRISTMAS TIME and I want to do some online shopping, then GLORIA THE CUNT (by the way youre the third person in my ENTIRE LIFE to garner that special title) who wasn’t feeling courteous this Christmas season said «I’m sorry we can’t do that right now cause your credit makes you ineligible» I said it’s been done for me before she said yes but that’s just a courtesy thing! Well miss cunt Gloria you have cost your bank a customer GRINCH! I hope you’re nicer to your husband then your customers by the way you might want to seek another line of work your people skills blow!

I’ve been banking here for many years. I suppose many of my years as a member here are due to my mom signing me up well before high school, but I’m still a member now and have been for around 16 years (when they were still CMT Credit Union).
On general appearance the grounds and interior of this establishment is always kept up very nicely. The staff usually at the very least will give me a smile and tell me to have a nice day before and after my transaction with them. There have of course been the few that left bad impressions. Once a teller asked me to check to make sure she’d deposited my check into my account and not someone else’s. Not exactly what you want to hear when you hand someone your paycheck. Although they have an okay amount of ATMs in Fairfield, Suisun and Vacaville, many of them are in places that the bulk of the public doesn’t frequent. One such location is the County Government Center. I know where that is because I have family members working for the city and the county, but would the average person in my age bracket? Maybe not. Their ATM at Solano College is nice, but if it weren’t for me being a student there I don’t think it would be. The ATM is tucked into the middle of campus inside a building and therefore, isn’t available 24 hours. Kind of a bummer if you live in the area as the next closest Solano First ATM is at this location.
Another ATM option however is the ATM of any other bank in their co-​op. This includes Travis Credit Union and at least a few other branches. Knowing where all of those ATMs are will vastly increase your options for quick money, but that’s also a bit of a chore. If you just need an ATM to check your balance or bounce money around however they have some better options. You can easily call their Automated Phone Teller service to check your balance, transfer money to your account and other member’s accounts and more. The same services are also available online too, including electronic statements for all your accounts.
I really like this bank. I haven’t used any of their loan services yet, but their rates seem to be pretty good for those. I feel good about putting my money here and my daughter enjoys dancing to their lobby music. I’ve seen them doing spin the wheel events for prizes when you open a new account too. Nice! Oh, as a completely unrelated side note — their pens are awesome! Try to score one if you can.