Sprint Store

Very rude employees. I was placed on hold for 20 minutes resulting in me hanging up and calling back. I expressed to the technician that it was rude to forget placing a customer on hold. He seemed to not care. As the conversation went on in regards to my iPhone acting up he told me they do not have a repair technician in and that I need to go to Arden Fair with my problem.
I purchased my phone here. It should be fixed here! California is full of rude people so I should not be surprised.

They lied to me and told me that the ipad I was getting with my new iphone was free. I asked the lady 10 times that I wouldn’t be charged anything including a data fee and she said that I would be getting 2 GB of data for FREE. Looking at my bill, it is not for free and I’m being charged for data that I never use. And on top of it I can’t get out of the contract.
Sprint SUCKS

I can’t stand this location some of the employees have bad attitudes and are very condescending forwards the customers. Bad for business but Sprint in general has been slowly falling off anyways they have been making false promises for years now and I’ve been with them for 13 of those years. I’m done dealing with there drama foreal!!!

Took my phone in because it wouldn’t charge past 1%. They took it apart and found that the battery was not screwed in at all and there was an extra screw. Because of this they would not be able to work on the phone. This was a replacement phone I received through the insurance I bought from sprint. So they wouldn’t work on my phone because the phone I received from THEM (unaltered by me) had faulty parts. When I told them that is how I received the phone they basically called me a liar, saying I installed an aftermarket charging port into the phone, as well as modifying buttons that were suppose to be flush with the side of the phone. Why the hell would I do any of that if I just needed a new phone screen when it was replaced. Even though sprint customer service told the store to give us a new phone they would not. I’ve read other peoples reviews and unfriendly/​rude customer service as well as unwillingness to believe and help the customer seem to be all this store produces. My family has been with sprint for 30 years, we will be changing service as soon as possible. Sprint has royally screwed us.

Staff is unfriendly/​rude you would think with as expensive my phone bill is they can give a little customer service. wait time is ridiculous. System they have to help people sucks. It’s worth the time and gas to drive to vacaville or vallejo for better service.

I was having issues with my cellular device in which it would freeze occasionally, maybe cut off during the usage of certain apps or during a phone call… but the phone would turn on after a batter pull or two and the screen worked. So I decided to take it into sprint and see if I could get it repaired. After about 30 minutes of them taking my phone to the back for the tech to operate, I was asked if I could come back in an hour… had to go to work, so that was a no go. So I decided to come back the next day a little earlier. My phone was taken to the back and I was asked to come back in an hour so the tech could run test and attempt to repair my phone. So I did so. When I came back, I was informed by the tech that he had no success in repairing my phone, cool… alright. They agreed to order another phone. As I am walking to the car, I realize the screen isn’t turning on now. So whatever the tech did, my phone is now in worse condition than when I brought it into the store. So I go back in and ask the nice gentleman who had been helping me the past two days to speak to the tech about what he did to my phone. He gave me some run around about the motherboard and that he couldn’t repair it, and that’s fine, but now the screen isn’t working either… he further defected my phone. Long story short, they did order me a new phone, but outside of that, I got nothing else accomplished. I was told the phone would be here withing 3 – 5 days, and nothing else was done. No offer to use a trap phone or one that I could use during that period or anything. I even called customer service and they could not assist me either. I was trying to get an upgrade (eh, why not try lol) because I heard the galaxy note 4’s have been having issues, the same issues I’ve been experiencing! I mean, the phone is only like a year old. Definitely don’t understand why I wasn’t just given a phone right there… guess they weren’t interested in upgrading me, so they had to order my phone because the note 4’s have been discontinued lol So they pretty much messed up my phone and had me without one for 3 days… a long 3 days. It is now Saturday. We’ll see if my phone has arrived. I’m calling a minute after they open. Definitely not a good experience.

Wait time is way too long. Employees hide in the back instead of helping customers. They claim 15 minute wait so far we waited 25 minutes. This is very bad for business. Whether we are buying products or just have a question. There are at least six employees here and only one is helping a customer. I’ve been with sprint for more than ten years. I deserve a little more respect as a customer than what I’m getting.

I got great service from David Sumrall. He cleaned up my phone and tested my phone for problems. He didn’t charge me for the service.

I changed to Sprint almost a year ago when they had the cut you bill in half and get a new phone. Every month it has been a hassle to get the bill corrected. It is now as much as I was paying at Verizon. Did get a new phone which I would gladly return for a lower bill. The store manager was helping me but now won’t respond to my emails. So I guess I am stuck. Reading some of the reviews now, should have read them before. Also the connection is very poor. I fell for this promotion, the grass is not always greener so don’t leave Verizon.

How can I give this place negative –5 stars! Been to this place 4 times in the last 3 weeks. Came in with my phone because there was something wrong with it. Tech said it was my otter box case causing the malfunction. Took the case off still working on and off. Finally the iphone crashed. Couldnt open phone and accept calls. I take it in and they have to give me a replacement but i have to wait 3 days! Are u kidding me?! I had verizon prior to sprint and they always gave me a refurbished phone on the spot! I switched to sprint with 5 lines thinking its cheaper that verizon and thats what the sprint sales guy tells me of course! Wow I will be getting out of sprint asap and probably go to tmobile because of the unlimited data packages seem to be better than verizon and sprint!!! Omg! Omg im crying right now! Why did i ever leave verizon I dont recomend this store either! No one is ever at the front to greet u and u wait around like a dummy for someone to put u on their list to be called!

Awful staff. My cell is clearly broken and they refuse to admit anything is wrong and refuses to let me use the insurance that i pay everymonth for to get a replacement. Ive had it with this company. Tall chubby dark haired white male employee called me a liar and when i came back after many complaints of the same issue. I will never give them any more of my money. Poorly trained staff the manager female took his word over my clearly broken phone so she refused to let me exchange it or repair it.
Worst business worst people i have ever seen.

Outstanding service from Alonzo.

I have been to this store many times over the years. Alonzo helped me this time. My phone had died because I spilled water on it. He gave me different options. I purchased a new Galaxy S6. He hooked me up with some cool accessories and credited me with a buyback from my galaxy 4. He was very patient. He answered all my questions. He got my new. phone set up and working. He didn’t rush me through like most people. Great customer service! I was so happy I called the manager the next day to tell him how great Alonzo was and what a great experience I had. Thanks.

This review is exclusively for Austin at the Fairfield mall Sprint store next to Panera. I came in with my daughter. The door was opened by a little girl even though they were already closed, he still helped us! My daughter’s phone hasn’t been working for 4 days due to a phone swap. He fixed it within 5 minutes. You are a rock star!
I do however hate that Sprint takes hours to process orders whenever you upgrade, but that’s no reflection on him. Thank you

This sprint stores location is nice. But unfortunately the employees are horrible. I was just here to pay off my cancellation bill and while i was sitting here one of the female associates named Alyssa was dealing with a hispanic couple and was being completely rude and unproffessional and walking around telling her coworkers how she was getting ready to cuss them out! The couple had kids with them and for her to be talking to them the way she was is completely wrong. I left feeling bad for these people and was very upset and her disgusting attitude wasnt even aimed at me. i hope management reads these posts and takes disciplinary action. This is by far the WORST experience i have had at any sprint store and for sure the LAST experience here.

If I can give 0 stars I would. I came into to buy a new phone and was turned away by their representative, Malik. I am not the primary account holder on a family plan, and I didn’t know the pin off the top of my head. According to Malik the protocol is to turn away any customer that is not the primary on the account from buying a phone on a contract renewal. At first he was going to make an exception, but changed his mind because I didn’t not have the info he was requesting, which I understand because rules need to be followed. What rubbed me the wrong way is he began to banter me about following protocol. News flash you’re not following sprints protocol by offering exceptions, you’re only creating your own standards.

There is nothing good to say about this store. Most of the other reviews correctly summarize the horrible experience you will have if you ever visit this store. Why hasn’t this store been shut down? If there is ever a riot in Fairfield, please let it begin at the Sprint store.

This place is so unprofessional. The way they answer phones and put you on hold reminds me of being at the DMV. From my experience, the only good person that works there is Austin. He was very nice and did everything he could to help.

*HORRIBLE CUSTOMER SERVICE*
no need to say more, lazy ass employees. For a company that takes hundreds of dollars a month from people, you think they would want to help you with any possible issue? No!!! These lazy bastards just stand around waiting for God to come down like wtf. Best bet if your in the area is the Vacaville location…

Let me start by saying ive been a sprint customer over 8 years. Ive tried other companies but when it comes to the unlimited deals sprint does it best.
However this stores ability to do amything is jacked. They had a young man standing at the door like some guard and he asked why i was there. Mind you he did not even allow me to enter the store. I told him my reason and he wouldnt let me by telling me they cant help me there. This is not the first absurd act they have done at this location. They are vultures when ot comes to a buck and only help if you are worthy in their eyes. I then moved onward to the sprint in the mall and although i spent a lengthy amount of time there it was an amazing experience with helpful advocates and associates. I suggest
going there and not this location.