Tom Raper RV

Went to the location in Fairfield yesterday with my husband and brother to look at campers. My husband and I have been talking for awhile now and debating between getting a pop-​up type camper we could haul with our smaller SUV, or whether to invest in a smaller class A. We obviously know there is a huge difference in these two types of campers, but we honestly just wanted to look around and get a feel for what we might like. As soon as we walked in the door and found a salesman to point us in the right direction, he of course immediately turned his attention to my husband and acted like I wasn’t there. My husband said we would like to look at pop ups, and he pointed to where those were in the showroom. Then I said «we would also like to look at class a’s, where are those?». He looked at me like I was completely ignorant and said «well there is a big difference in those two types «and ignored me and didn’t answer my question then turned away from me. He had the attitude in his voice like I shouldn’t speak unless spoken to, or like I had no idea what I was talking about. So we proceed over to the pop ups and take a look around and we immediately noticed that everything looked shoddy and beaten up, and these were NEW models. One pop up we went into absolutely REEKED of weed. Guess somebody had a little too much fun on their break. So we wondered around for awhile and then came back up to the front since we couldn’t find any class A’s in the showroom. We found one near the entrance and went to look inside of it. As we were looking an older couple came up and were waiting their turn to look in. They started talking to us when we came out and said there were more class A campers outside on the lot. I told them thank you and he said «yeah they will take you right out there on a golf cart and show you all around and tell you where everything is». Then he spotted the salesman that had been so helpful to them and he said «hey these people want to go look at the campers you just showed us!», trying to be helpful. The salesman he flagged down barely glanced at us, obviously decided we weren’t worth his time, then pretended not to understand what the guy was saying. Then the girl at the front desk said while vaguely pointing to the back of the building «go out the back and walk out in the lot, the class A campers are out there». Oh so apparently if you are older and «look» like you have money to spend you get a nice treatment and toted around in a golf cart. If you’re in your late 20s and don’t dress like you’re ready for retirement you get pointed out the back to fend for yourself. By the way there were like three different doors to get «out back» and their lot is HUGE so good luck finding anything you’re looking for if you’re not cool enough for the VIP treatment. When we finally found what we were looking for every RV we stepped in either looked like crap, or smelled weird. A few had nice crumbs of food and peanuts all over the place. All of them had beds that looked «slept in». Found at least two more that reeked horribly of weed. Finally walked back in through the building and like three salesmen were sitting on a couch watching TV and didn’t bother to even say hello or anything. We would obviously never spend a dime on any camper that came from that place after all we saw, but they didn’t know that. I’m so glad they care about sales with the horrible customer service they provide. And they obviously don’t care that they are trying to sell campers to people for THOUSANDS of dollars and letting their employees use them as private «hang outs» on their breaks. I would never waste my time or money at a place like this!

Went there today to look at Class A motor homes. My husband and I were greeted by the girl at the front desk. Told her we were interested in looking at two specific brands of Class A. She told us no salesmen were available right then but we could go out onto the lot to look, which we said was fine. We were there for over an hour, saw two (what I believed were salesmen) walk through the lot but never acknowledged us. Came back in and three (what I believe were salesmen) were chatting with the girls at the front desk. Never greeted us or asked if we needed any assistance. We went to the brochure section right next to where they were standing, again, no offer of assistance. So, we left. Guess no one was interested in building a relationship or making a sale. I’m thinking once we finish our research, Tom Raper will NOT be our dealer of choice.

This review always comes up as their Fairfield location. This review is for Richmond, IN. I have no experience with the Fairfield location. Just to be clear.