Travis Credit Union

They said I had a credit card with them I don’t recall that but I Dental some money and I was moving out of state and I wanted to open up a bank account with Wells Fargo so what have to pay fees as Travis Credit Union isn’t in all states and I went and paid it after I got my taxes and I went back to Wells Fargo and they said okay good open up a bank account now that I cleared it with Travis and Travis still says I owe them almost $ 1,500 at it was never paid off then why did Wells Fargo let me open up a bank account I want the Travis I paid off what I owed I got a stamp that was paid I brought it back to Wells Fargo and they said okay I’m clear to open a bank account go figure now it’s on my credit report

Awful experience dealing with an auto loan and title release with this company. Do yourself a favor and use a more reputable credit union.

After 10 years of being a loyal member they screw me and treat me like garbage.
I am SO GLAD I no longer bank with them.
Everything they do is slow, corrupt, and not in their member’s interest. They «record» phone conversations with members, but won’t allow the member to listen to the tapes. They IGNORE request to file disputes.
CROOKS.
Do yourself a favor and go open an account at Chase.

Great customer service at the branches but I really don’t like their online banking system. It’s always down for maintenance or has some other issue. The latest one is that their domain license has expired and now I can’t access my financial information online. This totally sucks!

I’ve never had any issues with TCU. I’ve been banking with them over 20 yrs and even kept them after moving out of the area with no branches nearby. No charges for telephone banking or transfer to pay as mentioned in another review or no fees for using the automated system. I’ve also had car loans with no issues… free checking, free savings, no fees to use other credit unions’ atms. I love my bank!

The worst customer service I have had from any bank! Have been in several times and the customer service is always terrible. Had plans to open several accounts when we moved here but the lady didn’t know what she was doing and it took over an hour just to open 1 acct. I have been to the branch in Suisun and their customer service was excellent! I won’t go back to this office unless they hire new people.

I wish I could give this company no stars.
I tried to pay off my car and when I wired over the money it was missing «a suffix» which was not listed on my statement so it ended up in some sort of a savings account which apparently opened when I signed for the auto loan. Ten days later we call to ask when we will receive confirmation that the loan was paid off and they notify us that it has not and the exact pay of amount is sitting in this savings account. The gentleman said he would move the money in the correct place today but now we owe more.
I offered to pay on the phone (the additional $ 45) but he said there would be a $ 12 fee which I assume would go towards the privilege I had to speak to this ‘customer service agent’. As a member of the hospitality industry, out of courtesy and miscommunication on their end that fee should have been waived. Anyway, I am mailing a check to them for the difference.
The agent said that he would keep an eye on my account for the confirmation. I asked why that wasn’t done before and he gave me the ‘everything is electronically processed’ answer.
I told him I was not happy with the customer service and instead of apologizing he replied — «I think we have great customer service». HA!
Long story short — avoid this credit union at all costs. On top of being money oriented they could care less about following up with customers.
BEWARE OF TCU!

I have a car loan through travis credit union and I hate them. They have a very bad third party insurance administrator. They have increased my payment and add their own insurance because they keep saying I dont have any. I have had AAA for years my representative has faxed over my information many times. They put my car up for Repo 4x times because they double my payment with their insurance without tell me. You can ask for statements which you will never receive. I attempted to settle with them but their manager Janet is not very friendly. I explained my situation and they never take responsability for their third party messing up. They are looking to make 2X more than what you owe. DO NOT ever deal with these people!

DO NOT get a car loan from Travis. They have horrible customer service and no customer loyalty. I had a car loan for many years with Travis. I was only a few payments away from paying the car loan off. I got behind on the loan due to being unemployed. I wrote the loan office a letter stating that I was unemployed but would make a payment before the end of the month. They repossessed my car four days before the date that I said I would mail in the payment! I have never had a car repossessed in my life. The tow truck came at night. He said if I could get hold of someone at Travis CU, he would not take the car if Travis said it was ok. I got hold of someone in the loan department, (I don’t remember who her name was because I was so mad at what Travis Credit Union was doing), and told the woman that I could drive the past due amount and pay in person tomorrow as soon as the bank opens. The rude little snot flatly said, no the tow truck is already there at my house so they have to repossess the car. The next day I called Tracy at Travis because the repo guy said that was what I needed to do to get my car back and told her I would be making the payment that day. She said, I better pay! Because the tow yard is going to sell my car to an auction! I repeated to her I was paying the amount due that day and that I had been paying on my loan for years and I could not believe they repossessed my car. I called the tow yard and told them I am in the process of paying the past due amount to get my car that day, so they don’t need to sell it. The woman at the tow yard was nice and said they aren’t selling my car. She said Travis Credit Union is the one who decides when cars get sold and the tow yard doesn’t just sell peoples cars. So, basically, Tracy from Travis Credit Union, is a total liar. Tracy was so shady, manipulative and unprofessional. I will definitely tell everyone I know not to ever have any kind of loan through Travis. I paid off my car and am glad to not ever have any dealings with Travis ever again!

Been a member here for years. Needed an auto loan to buy out my lease and they were very helpful. Better service than my bank.

Travis credit union is the best. The staff is pleasant and very helpful. My husband banks at a bank and is finally getting ready to move his accounts over to the credit union because they are more helpful and care about their customers. No fees, better interest rates, etc. I like the way they are accessable via ATM;s plus have a wide variety of locations.

Friendly and helpful staff. Convenient location from the mall & their 24 hr ATMs make it easy to get cash. Good bank!

In addition to your more traditional T-​Rex account, I’ve always banked with a local credit union for ease and convenience.
The unparalleled personalized service here at Travis Credit Union is great! As soon as you walk in you’re greeted with that good mom and pop feeling which I adore.
You can do business here in several ways. You can walk in during business hours, or use the twenty four hour walk-​up or drive-​up ATMs.
I had to deposit coins from our girls’ giant Coke bottle piggy bank. Over a number of days, my wife neatly sorted, counted and coin wrapped all the loose change per denomination and packed it in a suitcase.
When I walked in with da medium sized suitcase on wheels, I felt a little embarrassed. I said to myself Jethro, what the hell are you doing? But I wasn’t about to break my back. Collectively the coins weighed well over in excess of a hundred pounds yikes!
The ladies behind the counter were so kind enough to happily sort and tally up the coins for deposit. I asked if there was a better way to do this in the future and they gave me a few good suggestions.
Next time, I may have to walk in with uncle Jed, Granny and Elly May to help me sort and count…