Unilab Quest Diagnostics

I come a lot to getlb work being a travel nurse and this receptionist Monique was truly rude not just to me but to this poor 80-​year-​old man that had no clue how to work on the computer he kept asking what to do and she kept saying with your finger I had to get up from my seat and help him put his namein front of everyone in the lobby could not believe this woman was so rude and unprofessional. the woman who did my lab work Winnie was wonderful in contrast to this horrible receptionist

If I could give them zero stars I would! Made an appt and still had to wait an hour! They dont even go by appointments. They have two clip board to sign in. One is for appointments only n the other one is for walk in. They go by the time u sign in only so theres really no point in making an appt. There was one guy at the front desk n two other ladies in the back just yapping away and not calling anyone to the back… Once they call u, u still have to wait another 15 – 20 minutes in the little hallway while the phlebotomists is yapping away with each other. I don’t know who the owner is but DAMN these people needs to be train to be more professional.

Just terrible how long does it take to draw blood oh yea make an appt. Then wait another 35 to 45 min this place is a joke. And if u never been here there’s like a 10 in by 10 in sign so don’t miss it.

I understand that this is a lab, but who wants to wait over an hour and a half to have their name called and then wait even more to get blood work done? Be more efficient people and more courteous. Receptionist are also rude. Have some tact when dealing with people.

I’ve been coming to this lab for blood work for many years. Never have I experienced anything but friendly staff and super quick and efficient appointments. Key word there is appointments.
ALWAYS make an appointment. You can do it online or over the phone. The wait for walk in’s can get ridiculous. I walked in once and waited nearly an hour. Never again I decided. The wait with an appointment has always been 10 minutes tops. Another thing. If you can, come at odd hours. Early morning and lunch hour are the busiest. I usually make my appointments around 1 or 2. The amount of people waiting is far fewer.
The lab technicians have always been friendly and cordial with me. I’m a bit scared of needles and I let them know this ahead of time. They talk me through the process which puts me at ease. At other labs I’ve gone to, they’ve just stuck a needle in my arm without warning. The whole process probably takes 2 minutes and I’m all done!
The lab itself can be a bit difficult to find because it is located in the back of a building. The First Northern Bank is facing the street and you just drive around to the back and there is a door. If you don’t know exactly which door, just park and look for it by foot. Easier than straining your eyes from the car while trying to find a door with a small Quest Diagnostics decal on it.
In my opinion if you end up waiting here for ages and you didn’t make an appointment, it’s kinda your fault so don’t complain. Make an appointment and don’t be rude to the staff and you should have a decent experience at this lab.

Made an appointment so you wouldn’t have to wait all morning? DON’T WORRY! You will still wait half an hour before being seen! Expecting any kind of respect, personable interaction, or decent customer service? DON’T WORRY! You WON’T find any of that here!
I’ve only interacted with one employee at this lab who was any level of pleasant. The front desk people are always curt past the point of efficiency to just being rude. The phlebotomists aren’t much better, in terms of behavior. I’m on the edge of finding the next closest Quest lab, as the convenience factor is very quickly becoming over-​shadowed by how awful going to this lab can be.

I walked in without an appointment at 8:30 on a Friday to find the waiting room completely packed. I signed in and took the last seat available. At 10, I still had not been called up to EVEN REGISTER! My observations were that those people who had made a reservation were served, but those of us on the «walk in» list were not a priority. Few, if any, of the walk ins who were there ahead of me were called up. I left to drive to Quest in Vacaville where I got my blood drawn in 45 minutes (the waiting room was full as well when I arrived). Never go to Fairfield Quest.

I’m so happy Quest Labs is so close to my house.
I always make my appointments online. Its so easy to do and takes less than two minutes to accomplish. It sure beats waiting for over an half hour to be seen and then poked any day!
When you walk in, yikes! It’s always crowded. It doesn’t matter what time of the day it is. The walls are lined with patients.
The staff seems to be pleasant even though they are constantly badgered by patients who have been waiting for ever to be seen.
It’s nice for me to just walk in and tell them I have an appointment and then to be seen right away.
The phlebotomist staff is pretty cool and competent as well. I have no complaints as so far regarding my care at Quest Labs in Fairfield!

Let me start with a warning: signing up and scheduling through the website does not ensure an appointment will be honored.
PLEASE, do yourself a favor and SCHEDULE AN APPT OVER THE PHONE OR ON THE WEBSITE. THEN, CALL THE LAB TO CONFIRM THEY HAVE RECEIVED BEFORE MAKING YOUR WAY OVER.
Unless, of course, you’re feeling lucky.
Now, my experience:
Accepted a new job offer and was super stoked to start, but have to say, the experience with Quest labs (and especially this location) has taken a bit of joy out of the celebration.
Went online and made an appointment for a drug screen (as required) at a lab near my zip code. Arrived at the specified time and was told they do perform drug screens, but not the type requested by my new employer. I was then given a list of labs and asked to travel to a nearby town for the test. At 2 in the afternoon and a five hour window, could not make the other lab.
Arranged for an appointment the next day during specified hours and arrived a bit early, only to find out the hours listed were incorrect; drug screens were performed from 12 – 3, no longer 10 – 3. Asked for an appointment at 12 – 12:30 and was told they could not accommodate, no appointments available until 2pm at the earliest. Policy is that you must call number on card to schedule or classify as a walk-​in. With The only appointments 4 – 6 hours out, I waited.
Two hours later I watched as a man walked in at 12Noon, claimed his employer arranged an appointment, though it did not show up, and the same woman who shared the strict policy with me quietly told him she understood and would arrange an appointment for 12Noon, since there were no appointments scheduled until 2pm.
This man then walked out ten minutes later. SCORE!!!
All in all — Website was poor with glitches, customer service horrid at both locations and just a huge cluster @&$)!! The staff could not look any of us in the eye, there were no kind words or smiles and a lot of confusion on many levels.
I will not ever be returning to this site and would recommend a lab a little farther, even if it’s a time sensitive appointment like mine. It would be worth a whole tank of gas and then some, promise ;)

Not to sure why the 1 stars on here had problems with but I had a very good experience here. I was in and out less than 30mins, I did have an appt. Which should always be the case when you have the potential of waiting for long periods of time going anywhere/​if it’s possible to schedule an appt. Do it! Monika helped me when I arrived and checked in, she was very friendly and courteous. Kristy did my bloodwork, she was also very friendly. In and out.

Slow as molasses. …the wait is long… the wait is long the wait is LONG
Holy moly am I just wasting my perfectly good Friday afternoon just sitting here. Trying to be patient and getting no where. This place definitely needs to hire way more staff to put up with their demands. The sad thing is that they are not even half way full and they are this slow. ahhhhhhhhhhhhh
Even the people who were much smarter than me to make an appointment are almost 30 – 40 minutes late. This sucks!!!

Every time I come here, they are extremely understaffed and the wait is at least an hour wait! Even when I arrived at opening which was at exactly 7 am, I did not get called until 8 am. They really need some help!

Be prepared to wait when you come here. My Mom’s Doctor requested we take her in to have her blood drawn and faxed work order ahead to their office, therefore, we could/​did not make an appointment beforehand and walked-​in instead. About forty-​five minutes have elapsed since signing her name on the clipboard and waiting to be called only for insurance information and to be told to sit back down to be called once again. There is only one person working at the front desk entering billing and taking in walk-​ins and appointments altogether and a dozen of people in the waiting room. This is not the only time we had to wait for over an hour to be seen. Sadly, this is the only location near our home. But, I’m beginning to think driving to another city for the next work order wouldn’t be a bad idea.
The majority of the people who come here probably already have serious health problems to deal with and should not have to deal with poor service and inconsiderate staff. The place could really use additional help and act-​right training all around. So disappointing.

A month ago I visited this place to take my blood test. I belonged to the first group of patients waiting until the door was opened.
My first time to take my blood test and it was an excellent condition in which every patient was dealt with.
For my first visit I’d give 4 stars and thid place deserved it.

I would give this place no stars if i could… Nothing worse then being sick and go some where to get blood drawn and the people that work there are assholes… (Excuse my language) rude group of women… I will never go here again. Mind you, I’ve been here 4 times… One of the girls told another that the area manager was in and found out who she was, i tried to talk to her and she blew me off and didnt even look up at me when i asked if i could talk to her… I Hate this place…

I’m here cause I’m sick, extremely sick, and I have no idea what virus I have in my tonsils. And this is my very first being in this place, I have no idea what to do, so I wait very patiently for someone to approach me at the front desk, and a white women with short blond hair says sign in and take a seat. Umm. So I sign. In on the Clip board. And sit down, mind you i have a paper that tells me I need to get lab work done. So I notice a short African American girl with short hair and I walk up to the desk wanting to ask a question about this paper, and she asked me, are you signed in? And I said yes I am. she didn’t even look up to see my face… nor say good afternoon. Her name.monika. she told me to take a seat and we will call you up. Wtf. I have no idea what is going on, I had a question and she didn’t even look at me. I Incredibly sick. And I want to know the steps I need to take… to get better and she didn’t have any courtesy towards me. She called my name and told me to write my address down in the box. And then took my insurance card. and that was it. Take a seat. Like… I keep getting told to sit down. I would like to know what is going to happen. So I asked monika. for her name because she wasn’t wearing a name tag. but everyone else was. I just had an over all terrible experience. and she didn’t even consider how I could of been feeling. She wasn’t polite. Or courteous. And she didn’t make eye contact. Terrible place to go.

Location is somewhat difficult to find. I spent a good 10 minutes driving around the area and yelling at my GPS. So as an FYI it’s in the building across the street from the FedEx (look for the ReMax Gold), but in the back– not facing the street.
Employees are pleasant. I made an appointment and came early. Even though I was 5 minutes late, I was still seen promptly. 7:40 am appointment, the waiting room was playing a Pixar movie, and I was out before 8.