Better Homes Hearth & Patio

I would not recommend this merchant. From the start their salesman had lied to us stating they did not carry electric fireplaces. I found out later on, upon speaking to the owner Peter Stillanto Sr. that they do carry electric fireplaces and then realized I was lied to by the salesman so he could receive a bigger commission. The gas fireplace cost over $ 4,200.00 and the electric fireplace was just around $ 2,100. Their gas fireplace has exploded in my home several times. Nearly injuring my 4 year old and I. Their product are unreliable and very unsafe. Their installations are negligent. Their installer used wrong connections and put cardboard inside my unit. They caused a gas leak more than once. They replaced the unit and I had another explosion. It exploded four times in my home, twice with us, twice with the installer. They couldn’t guarantee that this unit would not explode again. I cant explain how frightening the explosions are, it creates a large gas fireball inside the unit and it sounds like a bomb. Finally, I said get this unit out of my home, before you kill one of us or level my home. Peter Stillanto Sr. the owner lead me to believe he was going to do the right thing and make everything right by replacing the unit with an electric unit and return the difference. He was suppose to refund us the difference of $ 2,100 from the gas fireplace to the electric fireplace but didn’t and created false charges to try and keep all the money. I cant even get an original receipt for the purchase of the electric fireplace after I requested one several times, which leads me to believe the electric unit cost even less than they are stating. I realized at that point what kind of shady business this is. From the owner, to their salesman, down to their installers, He will not return your money, if you are owed any. Especially, when they are completely at fault.
Update: Had to take Better Homes to court to get our money returned to us, and clearly won judgement of $ 2,100.00.

This place has the widest selections of fireplaces, pellet stoves, gas stoves, gas logs, patio furniture and and patio cushions. Great service and fast product delivery. Lowest prices around and great product quality. The installation team was friendly, prompt and experienced.