Aamco Transmissions & Total Car Care

This is your typical «it needs a rebuild» shop. After an initial review of the symptoms, I was assured it was a several hundred dollar fix. After that, I was told they couldn’t check what they thought was bad until they rebuilt the transmission, which would be $ 3K. After some back and forth, I said «no thank you» and asked for the vehicle back. They said it would take half a day for the technician to get the pan bolted back up and filled with fluid… Whatever. We agreed on a time, I showed up, and of course the vehicle had not been touched. They said come back in an hour and it would be ready. I came back, the vehicle was not ready. Needless to say I was less than pleased. I asked for the manager, to which I was given the answer of «for what? He can’t do anything to get the vehicle out faster.» I got ticked, gave them a piece of my mind and left. I was told it wouldn’t be ready until about 4:00 p.m. It was approx. 1:00 at this time. Not 5 minutes after I left, I had a voicemail on my cell phone that the car was ready. I sent my sons back to pick it up. Once it got home, I noticed a strange smell, then I noticed the puddle on the ground. They sent it back with 2 bolts back almost completely out, and all the rest took between 3 – 7 turns on my ratchet to tighten up. I contacted them back and the response I got was «what do you want us to do?» I said «I’m calling with a problem YOU created, and now you want ME to determine YOUR fix action?» NOT good customer service. I will absolutely not be taking my vehicles back to these «good olé’ boys.»

This is the only place I take my vehicles and have been going here for the past 4 years. Kevin the manager is awesome. They fix what is wrong with the car without gouging you on the price. Very rare to find a place like this these days that you can trust.