Calvert’s Express Auto Service and Tire

Beware of these guys. I got a quote to replace struts. They wanted to charge me 149.99 for EACH strut. I bought both the same struts 2 for 135.58
they wanted 89.99 for EACH rear shock. I bought both for 36.90
Better to find someone to do the labor rather than pay these guys for a huge markup on parts.
They wanted a total of $ 479.96 for parts that I bought for $ 172.48 The same exact part and manufacturer.
BEWARE

Great service and friendly customer service!
I had my brake pads and rotors replaced a year ago. After a few months I noticed there were some issues, but didn’t have to time to take the car back in due to a few overseas deployments. After getting back home I finally found time to get the car back into Calvert’s. I was helped by Marie (Mary?). I noticed while waiting in line that she had a couple of rude customers in front of me, despite the other people she heard me out and was very friendly.
The brakes and rotors were replaced at no charge along with my oil change.
At the service a year ago, there was a broken vacuum line that the serviceman repaired with a simple fix and at no charge.
For the price and the service and I am very pleased with Calvert’s and will return.

We took my husband’s car here because we had a coupon for a $ 14.99 oil change (the cheapest I’ve ever seen). After dropping his car off, we went off to do other errands and I told him every time I take my car to these «cheaper» places, what you save in money you spend in time. I’ve waited 4 hours before. We made it to a couple places by the time he got the call saying his car was ready. I was pleasantly surprised!
They were very friendly and efficient. I know where I’m getting my next oil change! Keep your eyes peeled for those coupons in the mail — they make a difference.

I was told over the phone I would receive a free estimate. When I walked in the door they did not mention anything about price. When I received my estimate they would not give me my keys until I paid an $ 79.99 diagnostic fee. My estimate was for $ 2500 and Jerry told me he was giving me a GREAT deal. I went to the dealership and they did everything for under $ 600. I called the District Manager and asked that my diagnostic fee be refunded — he literally laughed at me. This place is a rip off! They lie, cheat, and steal!

If I could give this place negative 5 stars I absolutely would. DO NOT TAKE YOUR CAR HERE FOR ANYTHING!!! Brought car in for an oil change $ 15, left and within 15 minutes the check engine light popped on. I brought the car back only for them to tell me I had a bad catalytic converter. They even tried to tell me the check engine light was on when I brought the car in which was a complete and utter lie! I told the manager that I would be taking the car for a 2^nd opinion and that if I found out that they were being shady, I would put them on blast via Unilocal as well as call their district manager. The so called «manager» shouted rude obscenities at me as I walked back to my vehicle.
I was so angry about this unprofessional exchange and their shady business practices that I called the district manager while I was right there in the parking lot. (The district managers contact info is on a big sign on the wall behind the receptionist desk). The guy who answered the line sounded A LOT like the so called manager i just had the exchange with at the location, hmmmmm…
I explained to the «district manager» my concerns regarding the rudeness as well as the shady business practices and he proceeded to tell me that the «manager» was very busy and that it’s hard to service customers and explain things to them and manage a large customer base and blah blah blah. The so called «district manager» basically told me that they are the cheapest in town and that «everyone wants everything and you are not going to get cheap prices and the best customer service». So I said to him, «so let me get this straight, the DISTRICT MANAGER IS TELLING ME THAT CUSTOMER SERVICE IS NOT A PRIORITY???»
Avoid this place like the plague. You will go in thinking you are getting a cheap oil change and will come out with a $ 500+ problem. They will be very rude to you if you are an informed consumer that ask questions as opposed to taking their word and just paying them. I asked them if they happened to know if the hose became unloose when they checked my filter which would cause a catalytic converter check engine code and he told me they didn’t check my air filter. Now I don’t know about you, but I have NEVER gotten an oil change and not had the air filter checked.
BTW, I also let the DM know that they have a lot of bad google reviews on line, and he told me that it’s mostly from competitors. Well folks, let me assure you that I am NOT a competitor, feel free to send me a PM, if you have any questions. I hate that I ignored the reviews, I just didn’t think they could screw up an oil change this bad. Hopefully I am saving someone else the bad experience with my review. I plan on getting a 2^nd opinion will be contacting the MO attorney generals office if I find out there was any shady business going on.