Deerfield Inn

I made my reservation against my better judgment after reading the reviews, but as I was traveling with a horse and had him boarded for the night nearby at a beautiful farm, I figured it’d be convenient. When the woman I spoke with on the phone at 11:30 that morning took my credit card info, I advised her to hold the room late, as I was going to be arriving well after midnight, probably in the wee hours of the morning. When I arrived after putting the horse up, around 2:15 am, I went to the after hours window, and it took me several phone calls and banging on the glass to get the staff to show up. He was extremely rude. He told me flatly he had no rooms and when I told him I had s reservation he told me he had just given my room away 15 minutes earlier. He claimed he had tried calling me to see if it was ok and when I didn’t answer he gave it to someone else. I had my phone on me and it never rang, and it never showed his number on my caller ID. I was very disappointed, especially given that it was the middle of the night, every hotel within a 50 mile radius was booked (college football weekend), and I was exhausted after driving 10 hours after a busy day. Pretty certain that when you book a hotel room, and you arrange for a late arrival, you should get the room. I spent the night at the truck stop across the street and I slept in my trailer, which thank goodness I had, even without a bed in it, it was a flat spot to lie down. From what I read on the other reviews, it might have been a blessing in disguise. My horse trailer is at least clean and free of roaches. My advice, book a hotel at the next exit. This place sucks.

I’ll give this place 0.0000 stars if I could:
1. Sheets are filled with old cigarette burns.
When we asked about it, they made up some excuse that previous guests lied even if there is a no smoking policy. Well, yes, but they should throw those sheets away already! Ewww. We arrived at 2am so we just told them on our way out. The person on the front desk didn’t care. She didn’t even quite get that you’re supposed to throw bad sheets away, especially if you’re a business. I don’t care what other guests did, we didn’t have to suffer for it. I don’t care if the lady we talked to thinks that it’s okay to keep old cigarette-​burned sheets in her home, this is a business in America. Did I miss anything? Have we lost our sense of business integrity and standards?
2. There were no tissues. There was one roll of really thin toilet paper and sachets containing a drop of shampoo typically found in dirt cheap hostels in developing countries. (Soap was good. Thanks.)
Am I supposed to feel lucky there was a roll of tp?
3. The room smelled of smoke even if we specifically booked for a non-​smoking room.
4. The carpet was dirty, sticky and grimy.
5. The room was dank and dirty.
6. It’s always a bad sign of business culture when front desk calls me shortly before checkout time to remind me of checkout time.
For one, we arrived at 2am. No decent inn keeper would do that. We were on our way out anyway. This place did that.
This is a sign of a nickel and diming (fear of lack) business culture versus a generous opportunity-​filled culture that we all are supposed to collectively contribute in the USA.
Thirdly, it’s just not polite.
7. Front desk rang us this morning chasing after his $ 10 pet fee.
We get it if you have to charge pet fee and we did gladly pay (In fact, we usually pay more than this amount for pet fee. So the amount is fine.) But when we booked online, we did disclose that we had a pet and they didn’t say that there was a pet fee. We paid everything online. When we checked in to verify the night before, we tried to make sure that we were all paid up, but the gentleman on the front desk did not even speak English! Then this morning we got a call and said oh we forgot to charge you pet fee and by the way check out time is now. It’s unprofessional.
But really, you can charge me all the pet fee you want, I don’t care. It all boils down to this – the room is dirty to begin with and the sheets are gross.
I get that it is an old motorists’ hotel. But I’ve traveled all over the USA and the world, and have stayed from luxurious to old motels by the road – this was NOT just some rustic old thing. This hotel stinks. The business process is subpar to American standards. I cannot get over sheets with old cigarette burns all over and yet management does not have the eye or integrity at the very least decent and courteous to their guests and not reuse these sheets. It’s cost of doing business!

Room was very humid and ac did not work well. Need extremely uncomfortable. Didn’t take a shower because the water smelled strange. Friendly staff.

I stayed one night at the Deerfield. The unit was clean with no strange odors, etc. The Wifi was excellent. The bed was a bit firm for my, but that’s okay. Definitely recommend.