Matouk Factory Store

I’m surprised by the negative reviews! I love the Matouk outlet. Also, it is open on the weekends contrary to another review. In fact, I went on the Saturday before MLK day with my mom. I’d been before and needed to replace some hand towels and a shower curtain.
Mom and I drove, arrived About half an hour after it opened and spent about 30 mins browsing. There were less than 10 people in the shop while we were there. We each bought some things we’re really happy with. The selection is limited, but it’s nice to not have to go through millions of options. Yes, even at outlet, this stuff is still pricey but it’s totally worth it.
I have had the horizon shower curtain ($ 105) in the past and love it, but opted for the diamond mattelasse this time around ($ 80) and I’m enjoying the change of pace.
I was eyeing the robe ($ 180) but decided to hold off this time around.
I’ve had the Milagro towels for probably 5 years and they’re still in excellent shape. I added a few hand towels ($ 10/​per) and washcloths ($ 7/​per). Great color selection-​white, navy, beige, coral, light blue, etc. they also had several of their lines of towels, including my favorite the fluffy Milagro.
I was itching for some new bedding but recently updated my duvet so I skipped that.
My mom got a lulu dk duvet, full, and it was about $ 150, some were pricier, but we liked hers. She also got a boudoir sham for $ 44.
They have great sheet sets, bed skirts, beach towels, candles, coasters, Kleenex covers, bath matts, monogrammed towels, all sorts of things!
It can be hit or miss, but it’s an outlet, I expect that. All in all a fun, successful little shopping trip.
About 50 mins from Boston with no traffic.

Finally made it to the Matouk factory store today and I was so pleased. So much so that I am very perplexed by all of the negative reviews on this page! The space is gorgeous, service is attentive, and there are many good deals to be had. If the inventory is always this good, I’m definitely going to come back later this year to do some Christmas shopping.
Having heard about Matouk from the Dean Hotel in Providence (which uses their sheets and towels), I’d been determined for a while to make the trek to Fall River. Immediately upon walking inside I knew it would be tough to limit my purchases to what I needed, rather than just wanted! There are seriously so many nice things here that it was hard not to go crazy. Luckily there are baskets and carts to gather potential purchases as you move throughout the store, so that you can evaluate later.
The store is fairly sizable, very inviting, and nicely lit. Several beautifully made-​up beds in the space showcase the sheets, pillows, duvets, and throws, and there are manikins modeling the bath robes and a display wall of the shower curtains. They have a wide variety of sheets running the gamut from silky sateen to crisp, cool percale. All of the shelves around the perimeter of the store are very organized, making it easy to find sizes. It is so helpful to actually feel all of the fabrics in person rather than only look at them online. For instance, there are several different collections of towels on display, and all of their textures are subtly different, so it was great to see those up close. The sales associates were even happy to pull things out from the back for us, if they’d run out on the shelves.
After circling the store several times, I settled on a white bath sheet (yay for larger towels!), some washcloths, a gorgeously woven shower curtain that originally retails for $ 135, and a linen-​scented bar of soap — all for just $ 65. My friend got a $ 300 throw for only $ 60. I’m not really sure what people are expecting with the prices when they come here — Matouk makes really high quality products, and they aren’t going to just give them away! This is where you come if you’re looking for investments. Some things are discounted more than others (it seemed to run in the 15% off to 50% off range), but overall I was quite happy with the prices here and thought I got some pretty amazing deals.
Had I had a bit more to spend, I definitely would have sprung for more brightly colored towels, a beach towel, and maybe some of the sheets with the colorful scalloped edges. I can’t imagine how fun it would be to decorate a whole vacation home on Cape Cod with this stuff! Bonus: when you walk inside, a window to your right goes right through into the factory itself, so you can get a glimpse of them creating the textiles. It’s really neat.

Completely disappointed by the pricing! I’m a loyal Matouk customer, as all my sheets and towels in the last decade are Matouk. Love the quality and the «made in America» label. I was so excited to see a sign for the Factory Store when my family and I were in the area for a wedding. I made a list of all the replacement sheets and towels we needed, and was exhilarated by the thought of stocking up with my favorite brand at discount prices. But stock is only 20% off! Irregular items are lower priced, but on the day I visited there weren’t many irregulars to choose from. I just don’t understand how the standard discount at a factory outlet can be 20%, when I can get a better discount from buying off of sites like Horchow. I can’t believe I walked out empty-​handed.
It’s probably irrational how disappointed I was, but I felt like I had wasted by time and my family’s. And I felt a little insulted. I still think Matouk sheets and towels are the best, but this factory store is a major bummer.

There is no denying that Matouk is a great luxury linen brand. And I love that I can pop into the factory store occasionally and check out the bargains.
Since this IS a factory outlet store, the selection varies greatly each time I’ve visited so I’d call it a «hit or miss» type of place. If you don’t find something one day, don’t fret, just try again in a few weeks. Yes, prices are a bit shocking but these are bonafide luxury goods you’re buying here and sorry but you will not find Matouk linens at TJMaxx or Homegoods.
There are a few sales associates that are less than friendly but one woman is so friendly and helpful that she will get right down on the floor and dig through piles of pillow shams with you to help you find just one more Euro sham in the color you need.
Regarding where the products are made, I’ve found the staff to be completely transparent with me when I inquire as to whether something was made in their Fall River factory or overseas in Portugal or elsewhere.

Oh, Matouk Factory Store. I wish I knew how to get you to lower your prices juuuuuuust a bit. When you first opened you were a teeny, tiny little space in the Fall River Industrial Park and now you’re a big, beautiful showroom… Still in the same place, but whatever. In any case, you’ve changed Matouk.
When a fussy cat put an end to one of my sets of Target 400-​thread-​count sheets I decided it was time to up my bedroom game and get some sheets from one of the best linen makers in the country (and start locking my cat out of my room at night). Local? Yay! Supporting buisnesses in my struggling little city? Yay! Paying around $ 250 for a queen size sheet set with all the trimmings? Um… Okay!
$ 250 seemed like a lot but the sheets are heavenly and I do not regret buying them at all after sleeping on them. They are a worthwhile investment but after going back in this week to do a little holiday shopping I was sad to note that along with the upgraded showroom Matouk has raised their prices to be closer to what they charge for their product at Bloomingdales. One king duvet set I spied was going for $ 499, way more than they were charging on my last visit this summer. I really hope to shop at Matouk for myself again when I need some new linens, but I can’t imagine shopping for anyone else there unless they begin to bring their prices back down a bit.

One would think that higher price means higher quality, but this is not the case with Matouk sheets. BTW, although the sheets are labelled, «Made is USA» many are not. SO I was stupid enough to by some sheets. What a mistake. I bought the 350 percale; I have always loved percale over the years. I paid a steep price expecting that they would exceed the percale sheets I currently have… the sheets that I did not pay a lot for… The Matouk sheets are horrible!!!
After washing, the sheets were a wrinkled mess. Ok I thought, some percale is known to do this, however; over the years even medium quality cotton percale requires only a little ironing. So I ironed the sheets and put them on my bed. They did fit well, and tucked nicely on the sides. Unfortunately, the next morning after a good night sleep, they were a wrinkled mess. It was unbelievable how wrinkled they were again!!! They are made from the cheapest quality cotton ever.
Now lets’ talk about the even more expensive product they offer, the 1000 thread count. these are softer but the fibers are finer. The sales person told me; «these sheets will not last.» «The fiber is very fine, which feels better, but it is not durable.» Are you kidding!
The thought that one might find quality sheets at Matouk, is simply not true. Do not expect a good buy for your money. Do not expect durability. Do not expect sheets made in the USA, about 60% are made overseas according to the owner. Do not expect a nice looking bed in sheets that wrinkle so easily they look horrible. This is one colossal scam as with most bedding now a days.
I am not that old, but I still have the sheets my mom gave me. They are just as good today as they were new. She tells me that cotton was grown and milled much better than today. It is as if the US has forgotten excellence and quality, the things we were known for, and the things that others admired us for… it is sad, but these high priced sheets are horrible. …and good sheets are hard to find these days. I am grateful to my mom, who has shown me what we are missing today. Maybe someday, companies will be more honest. It makes me wonder if they use the sheets they sell.

Allow me to slip into something a little more comfortable: namely, my new sheets from the Matouk Factory Store. This brand is synonymous with luxury bedding and bath linens. It’s also synonymous with hefty price tags, making it unattainable for most of us to furnish our homes with oodles of Matouk. So this little store, located deep within the industrial park in Fall River’s north end, offers a chance to get your fix without going bankrupt.
I have conflicted opinions about the Matouk Factory Store. On the one hand, I’m crazy about the place. You can’t argue with the quality of the product. Sliding under those Egyptian cotton sheets, or nestled snugly in one of their huge bath towels, you can’t help but get swept away in an «I’m a rich lady» fantasy. Maybe my astrological sign has something to do with it, but I’m a full-​fledged nester. My home is my castle and my sanctuary from the outside world; so for me, this is what’s meant by life’s «finer things.» If your idea of heaven involves Sunday morning and a fluffy bathrobe, you’d probably love it here, too.
I also LOVE shopping local or domestic whenever I can, and Matouk’s main headquarters are in Fall River (there’s also a showroom in NYC). In fact, the Factory Store is nothing more than an adjoining room beside the cubicle farm that is the home of Matouk Corporate. The store itself is very small, but there’s enough to keep you occupied for about 30 minutes, including hostess gift items (soaps, linen sprays, etc) that are sure to impress.
Now, all that said, I’ve got some beefs with the Factory Store. To begin, their hours are ridiculous for a retail outlet. Granted, the store is secondary to the corporate office — and the hours of operation take its cue from that side. But it’s nearly impossible for a working gal to find time to shop there, as they’re only open from 8:00am-4:30pm, Monday through Friday, with the exception of July and August; they are open weekends during those two months, and again in February, when they have their huge annual towel sale. If I had a dollar for every time I’ve gone to the Matouk Factory Store expecting it to be open, only to be greeted with a locked door – I’d be able to afford one of their bedroom sets at full price.
Due to its small size, the inventory is not vast; and some of it is there either because it’s «irregular» in some way (if you can’t figure out why, the sales staff can tell you), or was part of a special order that was never delivered. This place is a graveyard for random monogrammed items. I’ve never been able to benefit from this; but if you’re at Matouk Factory Store, «CWZ,» you might just hit jackpot.
It’s also difficult to find a complete set of any specific color or pattern. But if you’re only looking for a flat sheet, or a pretty coverlet, or even a gorgeous beach blanket, you’ll find that one great item.
Be forewarned, prices are far from rock bottom, and all sales are final. It’s not a bargain basement, but it’s a far cry from the prices that Matouk commands in schmancy stores like Barney’s, Saks and Neiman Marcus. On my last visit, I snagged an utterly beautiful, champagne-​colored duvet that retailed for $ 750, for a mere $ 75. If you need me, I’ll be undercover, living out my caviar dreams beneath a pillowy cloud of Matouk.

Drove here today expecting «factory» pricing but it was more consistent with pricing you would find at a fancy upscale Nordstrum’s! Cheapest face cloth was $ 5.00!!! Beach towels selling for a bargain at $ 63.00! The place is also very small and we were totally ignored by the staff. Don’t waste your time here. Head to Homegoods or TJMaxx for linens.

Store consists of one semi large room. We had driven a fair distance and had high hopes for this place. I wanted to browse a little before making up my mind since towels here are a big investment.
The clerk was pushy –verging on rude– and asked short questions like «Well, are you going to buy these or not?» We had been there for about 3 minutes. After getting some out of the back for us, she announced that we had 4 minutes before the towels needed to get checked back into inventory. I had told her twice that I wasn’t sure about the color.
At this, we walked out.