Fallbrook Public Utility District

We had one of FPUD’s water relief valves, which happens to be located on our property but owned by them, break and water by the thousands of gallons rushed down onto our property. Thank goodness for a good drain installed in our driveway, otherwise I truly believe the water would have flooded our home and garage. The driveway was covered in mud, rock debris and water, not to mention the major erosion it caused in our yard. By the time they came to shut it off, it had done some major mucky damage, along with huge amounts of erosion in our yard. Nobody apologized. They never helped us clean it up. Nor were they in a hurry to fix the relief valve. To keep track of things (repairs to pipe and our road that we own), we had to call some guy’s personal cell — this seemed weirdly unprofessional. It took a couple months before they came back and repaired the road in front of my home, so we had to patch it in the meantime. I think their customer service could be better. The water rates are out of this world ridiculous and they just put them up even higher and lessened the usage tiers, so you get to the next rate quicker. I know this is because of the drought but the rate increase has gone through the roof!

FPUD = Biggest rip off & racket I’ve ever seen! No choice but to pay though unfortunately. Our Water usage = $ 55, total bill $ 165! Over $ 100 in sewage fees, charges & taxes… Sucks!

Horrible customer service… the employees are straight from the ghetto and they are robbing people. My water usage bill was $ 16, yet I have to pay $ 70 for their «fees» which is ridiculous! They had the nerve to even tell us that everyone in Fallbrook has to pay the $ 70 in fees before they pay their actual water usage bill… I’m done with this place!

As you can see its a trend of horrible service here I’m going to attempt to file a complaint with these guys. They are horrible beyond any company I’ve ever dealt with. I’ve never had a late payment until I this company.

Ok, maybe someone can explain this to me. Last month we used 20 units of water (a little high, I get it). Our bill = $ 180ish. The following month, we worked to reduce our water usage and only used 12 units of water… almost half of what we used the previous month. Our bill = $ 165ish…$ 15 LESS AND WE ONLY USED ALMOST HALF THE WATER!!! WTF!!! Sure, the water charge went down from $ 92 to $ 53 but every other line item in the bill went up… including the sewer flow! Wait, so I used less water and, common sense would say, less water in less water out, right??? Not according to FPUD. I guess somehow we are generating our own water and dumping it down our pipes??? Umm, well I guess whether someone is robbing me at gun point or billing me to death, it’s all the same.

OK. I found out where the rejects from the DMV go to work. Look LaQeesha, just take my money and process my payment. Hell, in China they train monkeys to do your job. Lose the attitude. You can go back to smacking your gum & filing your nails soon enough…