SNAPTIME Photo Company

Found this business on one of the coupon websites. They were very eager to work with me and get me to sign the contract. But on the DAY OF my wedding, in the MIDDLE of my wedding I get a voicemail that they were not able to make it because they were having trouble with their cameras. They knew about their broken cameras the day before but they did NOT bother to try to find another company in place or let me know the day before! Awful way to do business.

Well, let me add to the many bad reviews on this company and the horrible way we were treated when we complained!
1) The day of the event one of the reps (owner’s son) shows up in shorts and a tropical shirt to a formal wedding. 2) Then the booth went down about one hour into the event because the tablet died; I asked the rep if he had a power outlet so he could charge and he said yes. I then asked if he could use the tablet when it was charging and he said no so the booth was useless about 30mins. 3) My daughters & son-​in-​laws last name was spelled wrong on the pictures and we only discovered that when a guest pointed it out and asked us if they were at the wrong wedding. Stephanie had the nerve to tell my daughter that she spelled it wrong on the contract (funny the one she e-​mailed to her looked good) and that her «R» looked like a «C» and her «O» looked like an «S». WHAT??? 4) We paid to have video done but the attendants NEVER told anyone! 5 & 6) They only put some of the photos in the book and didn’t tell anyone that they could write a message in the book. The only way my daughter saw some of the missing photos were because her friends were posting them online.
When we called to complain to Stephanie all she had were excuses… for everything! When we discussed how the attendant was dressed, she told me that she had almost lost him in a car accident… Sorry but WHAT in the WORLD did that have to do with ANYTHING!!! Hey Stephanie… excuse only satisfies the person giving it! They offered us (like with everyone else on this page) only offered a $ 50 refund (that’s what she said the video was worth) but then she upped it to $ 100. I think I will just let my credit card company or the BBB handle this one. Also, she said that if we complained she would sue us for defamation of character! In order to win a defamation of character lawsuit the truth needs to be on your side Stephanie and as I see it from many other Unilocal reviews, it is not!
In a nutshell: Don’t hire this company, spend the few extra bucks and get someone with a good reputation. Everything else from their wedding was perfect; the venue, photographer, flowers, and the DJ rocked the house! It saddens me that it’s this one stupid little thing that is causing so much frustration and pain! I hope this review helps someone not make the mistake we did.

Beware. Not only will Snaptime ruin your wedding, but they will harass you on Unilocal months later by leaving you a «compliment» that is anything but complementary. Move along, snaptime. Stop harassing me. I’m also not sure what kind of «investigation» you think living social did, but after I played them your voicemail I received a full refund within days…

AMAZING!!! absolutely love this company, soo friendly! Never had a probably getting ahold of them, I usually just email and I always had a response within 24 hours or less! Photos came out perfect, everyone love the props! Photo booth was a great hit for my wedding! I’m definitely using them again for my birthday

You would be better off lighting your money on fire. I hired these idiots for my wedding and a 12 year old would have done a better job.
They arrived and opened the photobooth before the scheduled time. That’s fine and dandy, but everyone was at the ceremony when they «opened.» That’s a waste of our time because no one is going in the booth. Pretty sure people would rather watch us get married then go into the booth!
The attendant was a punk little jerk who snuck into the wedding next to ours. He went through their buffet line and stole their food. When he came back to our wedding, he tried to use our money at the bar to get drunk. He was refused service, and multiple people said he seemed drunk already. His little skank co-​worker was more preoccupied making out on the balcony then assisting in the photobooth.
They were both extremely rude to guests and venue staff. The attendant challenged multiple people to fight unprovoked. Guests began to get upset and the venue staff told the attendant to calm down and do his job. He stormed off like a little infant and packed his booth up. They both left after being there for no more then 2 hours.
We received about 5 photostrips from these jerks. Luckily our DJ was awesome and he called his own company who arrived in an hour and setup their own booth. They were lucky it was my wedding day and I was of course very preoccupied. Otherwise I would not have stood for this crap.
They at least did one thing right and sent our money back. If not, I was prepared to sue these people. If you want a professional photobooth company, literally go anywhere else. If you want to get spit on and tried to be taken advantage of, hire these people. Of all the days to try and pull this stuff? NOT ON A WEDDING. Go home snaptime and don’t come back.

They say you get what you pay for and that is certainly true when it comes to Snaptime Photo. I first contacted Snaptime Photo after seeing a Groupon deal and I wanted to make sure my wedding date was available. Stephanie was very helpful and offered to give me the same price over the phone. The price was substantially lower than any other photo booth company and I was a little hesitant, but did not want to break my budget.
First of all, they showed up more than an hour after the contracted time and I was very worried they were not going to show at all. My banquet captain called them multiple times and only once did they pick up to say they would be ten minutes late. Secondly, we were disappointed in the size of the booth and the set-​up which was slow to take pictures and thus awkward. However, they did have many props. Lastly, they requested meals for two attendants which I felt was a little unnecessary for a wedding with a guest list of only 80 people. Considering how late they were, the meals might well have gone to waste anyway.
I thought after showing up so late I would at least receive an apology e-​mail, but I have yet to receive even that. As previously stated, you get what you pay for with this company.

This was the most disappointing part of our wedding. We had ordered a colored photobooth, but got black and white. And the only options were for them to pack up and leave or refund us $ 50. There photobooth was taped together. They did not guide or explain the idea of a photobooth to our guests. I was told on the phone that they would have our time on pause during grand entrance, first dance and etc. but exactly 3 hours after they wanted to pack up. They showed up at 5, didn’t finish with setup until 5:30 and wanted to pack up at 8. I was told by the DJ and the people setting up the reception about their time. They also told our guests that they had to be at another event after ours, so they had to leave. They were rude to us and the guests. Every time we look at the scrapbook we feel like we got screwed, we should’ve told them to leave and refunded our money. It’s such a shame because we were so excited about the photobooth. Our DJ, photographer, and the reception can confirm our statement here.

Oh, Snaptime. Where do I begin?
When I first contacted Stephanie, she was very friendly and seemed easy to work with. I was very excited to have found a videobooth and photobooth option and the price was competitive for having both video and photo options.
On the day of the wedding, the staff did not strike me as very professional. The woman was wearing a low-​cut shirt.
Fast forward to a few weeks later. I haven’t received my photos yet, so I have to request them. Even after being told that a CD is on its way to me, I have to follow up again a few weeks later to request my CD again. This time, I finally get it and the scrapbook. The photos were good. The scrapbook was OK — one of the pages was upside down, so that was just kind of sloppy work on their part and can’t be fixed, but I can live with that. No, the worst part was there were no videos. I email them about it, and I was told that they have lost my videos from the videobooth.
This was seriously devastating to me. I had many friends and family who left me messages that day. If I knew that I wouldn’t have my videos from the videobooth, I would have had my videographer go around and interview my guests. This was the sole reason I selected Snaptime, and they fell through.
Stephanie offered to provide me a partial refund, which seemed only fair, but I was insulted to find that I only got $ 50 back — only 10% of the total cost. The videobooth was nearly half of the services I paid for and the deciding factor in picking Snaptime, so I expected a bit more than $ 50.
I asked Stephanie for what I believed to be a more appropriate refund, and Stephanie then insulted my guests and placed the blame on my end by saying they were drunk and probably didn’t know what they were doing. Well, 1) we didn’t even have an open bar, so there were very few drunk guests 2) guests that confirmed to me that they used the videobooth are not friends who drink anyway 3) even if they were drunk, there were TWO staff members there — couldn’t they help show people how to use the videobooth? and 4) you admitted you lost the videos in the first place. Interestingly, Stephanie says «This is the first time this has EVER happened» but if you read the reviews, Perri R. claims that they also did not deliver on the video option and refunded $ 50 to her as well. Clearly, this is not the first incidence of this.
I’m glad I got the photobooth photos, but I’m very sad that I lost those video messages from my wedding day. As if salt in the wound, a few months after the wedding, my father-​in-​law suffered a massive stroke and can no longer speak. How nice would it have been to have had a video message from him that we could always cherish and share with our children? Snaptime lost those special memories and lack the kind of customer service to rectify a bad situation.

We were hesitant to book a photo booth, but we found a great groupon deal and booked one for our wedding reception. I was thinking about having a DIY photo booth, but after all the stress from wedding planning, we decided to go with Snaptime. It was such a great addition to our wedding day. All of our guests had a great time with the photo booth! We didn’t get a fancy package but all you need is the photo booth and some funny photo booth props! We also received a scrapbook at the end of the night of all the photos to keep. We are very happy that we decided to use Snaptime for our wedding!

We purchased a Groupon for 3 hours with a photobook. Stephanie and Jana were easy to get a hold of through email (which works for me since I hate phone calls… bad short term memory haha). The photobooth arrived on time and was a huge hit at my wedding! I always worried about if guests don’t like to dance that they won’t enjoy the wedding or will take off fast. The photo booth gave everyone something to do. There was never a time when someone was not in that booth. There were SO many props to use in the photos. I received my book at the end of the night and love going through the pictures of everyone. Especially the ones where people tried to get as many people in at once. The two attendants were extremely nice and helped out the guests who did not know exactly how to start the booth. Definitely recommend Snaptime Photo Company.

If in doubt as to whether or not you should spend a lil extra money on a photo booth for your wedding the answer would be, «yes!» And where to go where your friends and family of all ages will enjoy a lil photo booth fun and the fee will not break your already overwhelming wedding budget? SNAP Time Photo Company! I was planning my wedding and we were just over budget. So I figured since my venue was not your traditional wedding reception site (Emerald Chinese Restaurant-​for my traditional Chinese banquet) I decided to not have a photo booth as I thought there would not be enough room for a set up anyway. Well last minute, literally the day before my wedding I contacted SNAP Time Photo on Friday morning and inquired if they would still have the Groupon coupon they had advertised and if they were available the next day, Saturday night. I spoke with Jana and she was beyond patient, flexible, and willing to throw together a great package that would meet my wedding needs. I can’t thank the company enough. The technician that day was great too! The photos are so fun and we will cherish them for a lifetime. We have a scrapbook that was made on site by the tech and digital images on CD. My guests commented that the photo technician guy was great that night and the props were super cute. Thank you SNAP Time and much success to you and your fun lil photo booth!
Susie and Marcus

Awesome Photo Booth!
Awesome Props!
Friendly People!
And great prices!

I would have definitely given this company 4 – 5 stars had it not been for one issue… it is incredibly difficult to get a hold of them!
I had purchased a photo booth as a gift for my best friends wedding and the experience was truly wonderful. They were friendly, professional, had countless fun props, and everyone at the wedding had a fabulous time with the experience.
The issue is, when it came to getting the photo booth that was promised to arrive in the mail, I waited 3, 4, then 5 weeks for it and nothing. I tried calling several times leaving a voice message to try and get an update and NO phone call back. I would not have minded waiting at all, but being communicated to would have been the professional thing to do.

My husband and I were on the fence on whether to get a Photo Booth or not for our wedding. We were tight on funds and just trying to decide if it was worth it. We came across a groupon and after talking to the owners of SnapTime we decided to do it and boy were we happy that we did. It was a great hit with the guest. Snap photo put together a scrap book of all the photos that were taken, it was a great addition. I can’t say how awesome the customer service was from the initial contact to the actual wedding. Nothing but professionalism and the drive to make our special day work without a hitch. I did make a small mistake and forgot when they were suppose to arrive and told my wedding coordinator the wrong time, so I think the wedding coordinator may have called and asked where they were but that was my fault. (So SnapTime actually showed up when they were suppose to)
They were great and the guest loved the props. They even let me (the bride) cut in front of the line a couple of times. (hehehe)

I was shopping around for a photo booth for my wedding, for months, until I found snaptime off of groupon. Their price was standard, 3 hours for $ 400.00. However there were 2 people on hand to manage the photo booth, I received a guest book with copies of photos, and the props were by far the best I have seen. Everyone had a blast with the photo booth!

This company was very friendly, however when it got to the day before my daughter’s wedding, our wedding coordinator had not heard from them. We finally got in touch with them and when they arrived at our wedding venue, they did not have the package that we ordered. No video as promised. They were nice enough to refund us $ 50