Ace Medical Care

I went in for my annual Obgyn appointment as a first time patient. There was a bit of confusion on my insurance, they didn’t know if the accepted it and had to call my insurance company. When they get it resolved they give me a heads up warning that my plan has a $ 500 deductible and I might need to pay something out of pocket, even though the doctor is in my network. This made absolute no sense, and I called my insurance company to confirm that preventative care is fully covered, which it is. They didn’t seem to have basic knowledge on how health insurance works, and the whole thing didn’t feel right to me. I ended up walking out, if Dr. McIntosh is a good doctor I wouldn’t know, I didn’t make it that far.

I totally agree with the «DO NOT GO HERE» review. I went for and annual exam and Dr. McIntosh was unprofessional and rude. The office is cluttered and the staff is clueless. I was going to walk out numerous times but I decided to stay and get the appointment… big mistake. Do yourself a favor and find another doc.

DO NOT GO HERE. This is a fraudulent operation. For the 1^st month they make you come in once a week to receive a weekly RX. First visit is $ 235, then $ 135 each visit after. Each visit you do a drug screen which was suppose to have been included in the office visit fee. But, in addition to the in-​house drug screen, they sent it to a lab to be tested further… without my consent. Then I get a bill in the mail for $ 800 from the lab company for 3 drug tests! I called Ace Care but the owner of the place can barely speak English and she acts like she does not know what is going on. Dr. McIntosh is especially rude and unprofessional. If you want to be insulted and lose all your money this is the place for you. I’m now at a much better office in Manassas. Alt Med… much more professional and affordable.

Wish I could say I had a better experience here but alas… I never got to meet or see Dr. McIntosh. I made my appointment through ZocDoc… received a confirmation email and text. When I arrived for my appointment (15 mins early I might add), I was told that they didn’t have me in their schedule because they didn’t pull the ZocDoc appointments over to their own scheduling system.
There was another patient slated to see the doctor at the same time so I already knew this was gonna be a doozy. After about 20 mins of waiting, I was asked to call my insurance company because they weren’t sure if they took my insurance or not… I was under the impression that this was a task best suited for the benefits staff at the clinic but what do I know?! I tried to call my benefits company but they had a 5 minute wait before I could speak to a rep. So I asked the front desk staff to do their due diligence and confirm that they accept my insurance. After all, I had to confirm they accepted my insurance before confirming the appointment through ZocDoc.
After waiting for about 45 mins I was asked to pay the co-​pay and the doctor should be calling me back shortly. Paid the co pay and was called back about 10 mins later to get my vitals (height, weight, etc). Then I was sent back to the waiting room… to…wait…again. When I inquired about the possible amount of time I may need to wait this time, I was told approximately 30 – 45 more minutes. *sigh*
So I went to the front desk and reluctantly requested to reschedule my appointment. I will spare the the details of how long it took to complete this task as well. After a few days of deliberation, I decided that I actually don’t want to fulfill that appointment and that I would like my co-​pay refunded. I called the clinic and requested that my appointment be cancelled and that they refund my co-​pay. Well here is the kicker, 1) they didn’t have my appointment on their schedule and 2) I was told that if I wanted a refund on my credit card I have to wait until the accounting staff member was back in the office which would be about 3 weeks from now because she is in China. OOOOOK… so after explaining that I would not wait 3 weeks for my refund, I was told I could come to their office to get a cash refund.
The moral of the story is: I’ve heard many great things about Dr. McIntosh but unfortunately the lack of organization at the front desk level is diminishing my interest in considering her as my OB/​GYN. Sad to say this is the case but it is…

I love Dr. Mcintosh she is a wonderful physician who makes you feel as of she is family anytime I have an appointment. I am truly blessed to have her as my physician. She is also a great gynecologist. Although I don’t use her for that I see her walking new mothers thru their pregnancy all the time. Really a truly fantastic doctor who understands how to respect and treat her patients.

Ace Care is incredibly good to me. I’ve seen both Dr. Macintosh and Dr. Zhang and I think they both really nice and very helpful. Yes I know the office is kinda low budget and the building and parking lot are kinda crumby… but if you can get over that… the rest of the practice is quite good. I think they’ve even gotten used to me and how I don’t make appointments… I just call one day and then show up… and they always seem to squeeze me in. Thank you Dr. Macintosh and Zhang for being there for me.

Shortest wait time for the OB doctor was 40 mins, and the longest was 1.5hrs. After I transfer to another doctor, they sent me another bill for the copay I paid each time at the window! Definitely not the best organized place.

I have been a customer for 3 years and I am happy with them. They have taken good care of me. Dr. Zhang was my doctor the first couple years. He is a good doctor, his accent is very thick so it is sometimes hard to understand. The last year, it has been Dr. Feur. She is very very nice and a wonderful doctor. I really like her.
As far as the building they are in, its falling apart and a little creepy. The elevators scare me so I refuse to use them. Their first office was tiny and falling apart also. But recently they moved to a different office in the same building and it is bigger and a lot nicer.
The office staff is very friendly and so helpful.
I definitely reccomend them.