Advance Auto Parts

The reps at this AAP have always been very helpful and courteous to me. Recently, I bought a new battery from them only to find out a few hours later that I could’ve saved $ 40 using a coupon if I bought it online and picked it up at the store. Obviously, I was upset at the lost opportunity. I figured I’d take a chance and returned to the store that evening. Turned out that they honored the coupon and saved me money! I told the guy they’re awesome :-)

Thy don’t seem to understand the concept of having an express line, with 10 customers waiting it absolutely is needed. Don’t go get parts in express, that’s why you have a regular line too.
I appreciate you checking on a part, but you gave me the wrong one and didn’t even tell me to verify it was the right type based in mfg or color.

Wow I have never felt so discriminated against! Way to go Advance Auto Parts (Sonny S.) on being totally sexist.

Don’t come here. The employees would rather hang out with their buddies on the side than help customers. Always loved this place but won’t use this location again

A great place to get general automotive supplies (oil, washer fluid, etc.) as well as car parts. The place is always busy, so you’ll generally have to wait a few minutes for assistance, but I’ve found all the staff I’ve interacted with to be very knowledgeable and helpful.
If you have a somewhat unusual car like I do (a MINI) a lot of parts won’t be in stock, though for more common makes (the Fords and Hondas of this world) you could probably assemble a new car from items they carry in inventory.
As a non-​car-​expert, it’s not intimidating to shop here, the service is extremely good, and the prices are fair.

Came in with a battery connector problem and had Adrian help me. He was fantastic, knowledgable, efficient and most importantly fixed my problem. Would recommend coming here for parts/​assistance any time!

Came here to get a couple of hard to find small parts for my bike and they had them.
Since it was an obscure part I was escorted to the back where millions of car parts are stored… Seriously, this place is like the last scene in Indiana Jones in Raiders of the Lost Ark! Just shelves and boxes down aisle after aisle!!!
Anyway, props to Solomon for all his kind help too!
Side note: the parts i needed were ¼ the price of the same parts online.

Slow, unhelpful service paired with poor English will make for a frustrating visit. I was sent out to examine my car in the parking lot 2x before I ended up just leaving because their directions were unclear and confusing. Will never come back.

This shopping center is very crowded. Sure finding parking is a bit of a hassle but the staff members are very helpful. Especially a manager named Adrian Alfonso. He helped out a lot. Takes his time to listen and solve the situation. Refuses you to leave without an answer. And actually knows his automotive knowledge. unlike other places having to look it up on the computer. Replacing battery, looking for a certain part, or have any questions, I just come here.

The best store and customer service ever!

OMG, I can’t believe how SLOW the service is here.
I stopped to pick up a replacement mirror because some big jerk in an SUV smashed my driver’s side mirror as I was driving to work one morning on the narrrow streets of Del Ray!
But I digress.
I went at lunch time and clearly a couple of other people had the same idea. Fine. I saw at least three clerks towards the front of the store and I got in line behind one person and there was another person being «helped» at the counter.
Apparently one of the clerks was on break (which is fine, but can you go somewhere else?) and both clerks were needed to «help» the customer at the counter.
They play awful MUZAK in the store and I can tell you I was there for a good THREE songs without any progress being made. I finally gave up and went to another location.

I especially like this Advanced Auto Parts. Agustín was terrific with service and advice on my son’s car: yes, he assures us, this is the correct replacement bulb for the red turn signal. «If you want to get rid of the rust from a scrape use 1000 grit sandpaper and this rubbing compound. Check on line for videos to show you how. That’s what I do.»
There’s loads I don’t know about cars. I count of AAP to tell me what to do. And it was nice taking my son there for the first time so he would know how to find out what to do.

After jumping another car a few days ago, my 5 year old battery had bit the dust and I was left high and dry in Arlington. Luckily, I was able to get a jump and headed straight to Advance to get a new battery. I had placed an order online before going in because there are always discount codes available for online purchases with in store pickup (tip). I came in about an hour before closing and was helped by Vick. He quickly grabbed the battery I purchased and rang me up. Typically, I have no prob working on my car and actually enjoy it… however, I knew getting the battery in and out of my car is a pain in the butt. Seeing the signs all over the store touting free battery installation, I asked if he’d install it for me. Without hesitation Vick grabbed the battery, tossed it on his tool cart and headed out to my car. After finagling the old battery out and the new one in, I was on my way. The level of customer service and knowledge was exceptional and I was impressed. Kudos, Advance Auto, on a job well done.

As a young woman I hate going into these shops, but I was 2 quarts low on oil and was also looking for a wheel brush. To my surprise, I was able to get immediate help even though there was a line at the register. They helped be determine the best motor oil for my car and were very fast getting me answers. Even the person who checked me out was friendly. I walked out with more than I came in for and would not hesitate to go back.