Apple Federal Credit Union

Took cash out of ATM and paid their high ATM fees for being not being a customer. Asked it they could break one of the twenties into 2 tens to give the kids some spending cash — they refused since we didn’t have an account. Though they were glad to take the ATM fee.

Cashier ran my debit card from another bank and told me the transaction was declined — by the wY he said out loud and in front of six other customers — did not have any soft skills.
Checked my account on bank’s app and showed him that the transaction had gone through.
Called my eTrade account manager and yes, the money was taking out.
Assistant manager did not show any signs of trust and pretty much told me there was nothing she could do.
She told me flat out that was wrong and explained me that her system did not lie.
I spent two hours in that freaking branch trying to convince them that I needed my money cause it went out of my account.
Nobody at that time apologized at all for the fact that their system has seen faulty.
Nobody took ownership and showed me that their service was mediocre all the way around.
After two hours sitting and waiting she finally decided to speak with my eTrade account manager and ended up sending a letter to have the transaction reversed.
** nobody at any point used simple steps of service and apologize to me at all.
There was no empathy at all and case was solved because I yelled at those people.
Awful service.

This Apple FCU branch is excellent. My husband and I come in maybe once a week and are always greeted with a smile. The staff know us by name and are always friendly and accommodating. It can get a little bit slammed during lunch hour when there’s often only one teller, but we try and go during non-​peak hours and are able to get through the line right away.
The Falls Church branch reflects very positively on the credit union as a whole.