Babies R Us

I’ve largely had a good experience with Babies R Us, but they do require you to be a savvy shopper as their prices are higher than Amazon and even Target. The nice part is they will do price matching and they accept unexpired Bed, Bath & Beyond coupons. There process for setting up a registry is simple and they offer free in-​store classes (I’m using those a companion to those offered by the hospital.)
As far as selection, outside of niche boutiques, Babies R Us offers the greatest selection with choices for every budget and the ability to try before you buy. Even on a busy Saturday, the store showroom is neat and organized and most items are in stock.
As for complaints on the store, I’ve been disappointed with some of the Sales Associates product knowledge. Fortunately, I’ve come to realize in less than 3 visits which Sales Associates actually have the correct answer and provide honest feedback (the good Sales Associates do outnumber the bad Sales Associates). One recent example is when I went to look for a «travel system» which in baby speak means a stroller and car seat/​carrier together (essentially the infant car seat snaps into the stroller frame so you don’t have to wake a napping baby). I struggled to figure out which models were able to fit with which frames (if you didn’t want to go with all one particular brand). Babies R Us do not accommodate opening of in-​store adapters, so you are left use your imagination. We had one Sales Associate tell my husband and I, «this key fit carrier will work with the Urban stroller, but we never actually saw how they worked together as they’d removed the adapter from the showroom floor (indicating they are often stolen). Sadly, my husband and I just want to see how the two pieces interlock and how easy it is to take them apart.

Poor customer service, dirty floor and everything is overpriced! Use amazon!
I’m disappointed and frustrated after I visit this store location. The staff is unknowledgeable when they can be found and the store is poorly stocked. I unfortunately received gift cards to bru that I plan to forfeit so I don’t have to visit this store again.
I would give no stars if it were an option.

I was at this store to run my sister’s long errands who live overseas and I’m not a mum yet. Therefore I needed help from associates during my visit at this store. Associates made my day. I’m so pleased I chose this location to shop. Associates are very patient and kind. Their display is fantastic. It helped me a lot to find products very easily. It was a very pleasant time during shopping at this store. I would definitely go back to this location when I need to buy more baby stuff.

Don’t quite understand the issue others have had with Babie R Us. I was extremely impressed with the size of the store, and the cleanliness of the inside. It is a big box store that could have just about anything you need or want in a situation involving babies. Strollers, cribs, clothes, and even a decent selection of clearance items. I was able to find what we needed and more. It is pretty orderly, easy to find what you want and need, and the employees are pretty friendly.

As a new mommy-​to-​be in two weeks (Of course I have to interject my good news! :D) I can tell you THIS PARTICULAR LOCATION has been the least of my stressors.
The Silver Spring location… not so much. But I digress.
I am honestly surprised to see so many low ratings. Maybe I’ve just been lucky but I’ve had no issue with customer service. Everyone is knowledgeable and polite, one lady and gentleman even asked to load my little sedan after a spree consisting of big boxes and heavy bags. I will say though, you surely have to prey on them if you need assistance. One moment there are two right in front of you, the next moment there are only pregnant mommies in sight. Now, if you want to talk about annoying… a lot of these mothers think they own the aisles and have the worst attitudes I’ve ever witnessed! If my hormones were raging in such a manner, I’d keep my crazy behind in the house before an associate ‘accidentally’ drops my play yard while carrying it to the counter.
Anywho.
I’ve bought majority of my baby products here, they work beautifully. I’m a cheapskate and I’ve found that the prices are more than fair… I paid for a toy that I found in Target for $ 2 less but that’s minute. The clearance section is quite a mess but the scavenger in me managed to find a $ 3 changing pad blanket, a $ 75 Graco highchair/​booster seat that grows with her into toddlerhood (it was on sale only because the color was out of season, can you believe that!), and a $ 10 painting that matched her crib bedding.
Overall, I recommend this location for all your baby needs…
and shop on Thursdays because if you have a credit card with them its 10% off your purchase!

I come here all the time! I’ve been coming here since my seven year old was a baby and I’m here now for my eight month old baby. They are great and always helpful. Not sure why this place has such bad reviews my husband and I usually get good service. Not to mention the fact that we had bought a stroller recently and one of the wheels would not lock in place so we had to come exchange it for another one. This one works like a charm! No problem with the exchange cause we had the receipt and they even offered to put it together for us to avoid taking it home and facing any issues. Now that’s what I call great service!
Just an FYI: I always look up whatever item I wanna buy on
and then show them the (much much) cheaper price at the register. Toys R Us will honor this as well. We have been able to save so much money on strollers, car seats and all types of stuff by doing this. Wish I knew they honored Amazon prices when my oldest was a baby. You don’t have to wait for the shipment to arrive and you get to see and test out the product for the same price. What’s not to like? :-)

I actually like this store. I have to travel a bit of distance to get to them, but returns are easy. Staff is typically friendly and accommodating. All round, I’m good with the location and am a little surprised by its sub-​par rating here.

I only come here to shop for baby showers. I don’t drink the water. I don’t stare directly into the mother’s/expectant mother’s eyes. Just get the gift card and get out.
The last time I was here, they sent me a coupon booklet in the mail. How did they get my address? I’m paying cash this time.

This place is definitely the walmart of the baby world! lol Long lines, no stock, dirty, horrible and unfriendly employees with no knowledge of anything. Try to avoid this place if you can! Definitely would rather driver further out to Buy Buy Baby in Springfield.

As a new dad who’s fully committed to co-​parenting, I was disappointed to learn that Babies R Us locations have «Mother’s Room» near the restrooms. .. but no comparable «Father’s Room». .. or, better yet, simply a «Family Room.» To the store’s credit, it does have a changing table in the men’s room, which I’ve used a couple of times in recent months. .. but the door of the «Mother’s Room» is usually open when not in use and the changing table in there’s a heck of a lot nicer than the fold-​down wall mount changing table in the men’s room. None of this is a huge deal to me. .. but I’d like to see stores like Babies R Us be leaders in recognizing that dad’s do. .. and should do. .. nearly all of the parenting things moms do. What about two-​dad families? What about single dads? What about dads who want to fully co-​parent with their wives. It’s time for Babies R Us to convert their «Mother’s Rooms» into «Family Rooms.»

I have baby registry here and came in to look for stuffs available in store only. I walked straight to registry desk (it was Sat, not a lot of customer and two ladies were talking behind the desk! awesome! no waiting!).
What they did: Glanced at me and my 9 month bump, continued their conversation, then AFTER I SAID HI, the younger one asked what I wanted, and not waiting for a sec, she continued ‘you gotta print the list first’ (pointed at the self-​service kiosk). When I asked if I had to log in is when they started rapping along a song they played on the computer. And the rest is worse that I don’t wanna talk it anymore since they made me feel like I wasn’t welcome, I disturbed their ‘break-​time’ with them staring at me & my registry list, giving the registry gift bag with annoying faces. After reading the reviews about ridiculous return experiences from others. Guess what? I will delete my registry with BRU and do business somewhere else. Having a new baby and shopping for my baby should be equally enjoyable. Not like this!

Yes, this is a big chain that leaves a few things to be desired, but the staff and service here have been top notch for us. The manager, Mark, was a huge help in getting a very complicated order handled, and even honored discounts that had technically expired. All in all, they’ve exceeded our expectations on each visit. In the interest of full disclosure, we’ve really only dealt with their furniture staff (Natalia and Tracy are great too!).

This is definitely the Walmart of all things baby.
This place will do in a pinch. They have your token Carter onesies. Annoying Pepto-​Bismol pink puffy flower headbands. My gosh those things annoy me on babies that have little or no hair. So gaudy, don’t worry ladies your little princess will be ready for a big girl had been before you know it.
If you just need some quick onesies, bottles maybe a stroller, a crib or highchair that maybe recalled in a couple months this is the place for you.
Also beware of their return policy.
I know it’s tacky to ask for receipts for gifts from your baby shower. But if you need to exchange them here it’s advised. Save yourself the frustration ask questions and save those receipts. all honesty you should save from any store regarding a transaction)

I came in looking for a graco jogging stroller, and that’s exactly what I got! And the girl who checked me out, Yvette, was FANTASTIC. She was so nice, and so helpful. I hope I see her next time I come!

This place is laughable. They didn’t have any of the things I was looking for — pack-​and-​play-​size Carters sheets, for example. I had a gift card and something to return, so I had to show up in person, but I ended up just taking the charged-​up gift card home and buying online, because this store was just empty. It literally felt empty, like it was going out of business.

This location is much bigger and nicer than the kingstowne annex location. A full babies r us with everything that you need. Many do the employees are just stocking basically or checking out and do not know much if you need help. However, if you need advice there is always a few experts that they will go grab for you. Lots of deals and coupons and rewards programs as well.
I went for a specific formula and swaddle thing and they had literally dozens of each. Not things you can find at other stores.

Rude customer service.
Went to this Babies R us to buy over $ 100 in stuff today.
No service ppl are at the cash register. There is a woman named Latonya at the Customer service desk a few feet away, working with some people on returns or whatever. I went up to her to ask if she could page a cashier. She says, «I did that already.» Umm… ok… I wait 10 minutes for a cashier and still no cashier came.
Finally Latonya says «I can help you over here.» She proceeds to scan my stuff. I gave her a 20% off coupon and she did not scan it in. I did not realize the discount did not get applied until after I got home and looked at the receipt. Never mind, I won’t ever go back to this store ever again. Poor customer service means I’ll just shop online or patronize other Babies R Us stores.

Do NOT register at Babies R Us or Toys R Us. Sure — they have a lot available for newborns, infants, and babies, and if you need it and buying it for your child, that’s one thing, but i am writing to warn you about the registry.
Horrible policies regarding exchanges and returns. I asked the right questions (or so I thought) before signing up, and I still got f*d. Not fair. It’s not even technically money out of my pocket (it is the money my friends and family spent on gifts), but it still makes me so mad.
I come in with actual proof of how much someone paid for something and expect that same amount back via store credit. Does that sound crazy to you? I repeat — full proof which they actually pulled up on their computers with name address credit card info and everything! My only alternative was to keep these items, but that’s why I was returning /​exchanging — I had too many doubles! Please do not register here. I know it is tempting, but until they change their policies, do not give them your business via baby registry.

I’ve been spoiled by two very good Babies R Us in my career as a father (Springfield, PA and Elkridge, MD). Compared to those locations, the Falls Church location look dingy from the outside. There is just something that to me shouted that it would be a terrible location. (I am also biased from the nearby Toys R Us which is one of the worst I’ve ever seen.)
However, the store is much better than it looks from the outside. The store is clean. The shelves are stocked properly. And the staff is very willing to help you find something that might not be in the most logical place. In fact, the staff is so helpful, a manager once gave me suggestions about where online I could find an item comparable to something Babies R Us no longer carried.
I know that this isn’t the place most people would just drop in. But if you need baby stuff for some reason, try this location.

In the time between the 2 most recent DC-​area baby showers I’ve attended, Babies R Us has gone dramatic overhauls. They are currently in the midst of a «Grand Re-​Opening» (that concept has always confused me a bit, but anyway…). This «grand» re-​opening and re-​configuring and re-​hiring is enough for me to move this mega-​mart of all things infantile from 1 star to 2 stars.
This location has definitely tried to improve its image. The inside is all rearranged and looks updated, and the staff are all smiling so widely that it comes off as creepy. When I came here the other weekend, EVERY STAFF MEMBER was in a circle by the front having some kind of pep session. They would momentarily break apart from this to give way-​too-​cheery «HELLO HOW ARE YOU TODAY» greetings and then go back to their secret circle (and once the store opens, shouldn’t full staff meetings be over???).
I do like that this store has self-​serve registry kiosks, but the printed registries themselves are problematic. First of all, some of the aisles listed on the registry are not actually updated to how the store is currently configured. I found this out after scanning aisle 47 for 15 minutes before reaching out to a sales associate who informed me that I couldn’t always go by the aisle number listed. Grrr. Also, there were several items listed that were out of stock at the store, but that wasn’t apparent from the registry. The sales associate seemed confused herself as we went on a wild goose chase for organic onesies until she realized, after scanning dozens of clothing items, that they are not in stock.
Babies R Us is what it is. They have practically anything a baby could possibly need (I’m assuming) under one roof, but I just wish it wasn’t as big of a mess as it is.