Blinds To Go

I had to bring three shades bought five years ago in for string repair. No questions, no hesitations at all. All three were repaired within 48 hours; pick up was a breeze. Great guarantee! The best thing about this store was my sales person: Lateshia Crowder. There was a storm that knocked out the computers and she handled my paperwork thoroughly, with a followup email to me and a phone call when the repair ordered was being processed. She handled everything personally so there was no confusion. She was smart, extremely competent, warm and personable, and provided an exceptional customer service experience. Highly recommend her to others!

We loved our blinds! One became defective and they promptly replaced it. They were so pleasant and helpful it really shocked me. I had expected that they would give an excuse but they just were very professional and helpful.

I went to Blinds To Go without a clue what I was looking for, so Latesha was very patient in explaining ALL the variety. She told me the pros/​cons of everything, took my restrictions into account (i have 2 crazy cats), and was ready to give me estimates on multiple types of coverings. I did narrow down the option myself before she had to do that. They were having a buy 1, get 50% off 2^nd, so price was very good for 5 windows. Very positive experience! And guy can come in 2 days to measure

A once good company on the way out. As they close down stores and their customer falls apart I would not buy a thing from this place. They do not honor old warranties and I would not expect them to be around much longer. Your blind strings will break.

Prices are very high for what you get and they’re very condescending if you’re honest with them and tell them you can’t afford what they’re proposing. I felt like I was being sold a cult membership or pyramid scheme.

Yes, it’s expensive. Worth every penny. I had renters in my house for 7 years. Moving back in, the blinds were disgusting. We replaced almost all of them. The range of styles, ease of ordering, and the fabulous service from the installer could not be beat.

I was replacing old blinds and did not believe i needed anyone to come out and measure. Lateesha told me exactly how to take the measurements and was very helpful in showing me all of my options. I went home and measured and had the blinds within 2 days of placing the order. they fit perfectly and look great! they look better than my old ones. Very nice staff at this location. Highly recommend this place.

The pull-​string on my bathroom blind broke. I figured I would buy a new one. Then on a whim i checked old receipts. Found my receipt for 8÷20÷2000. It was still in the little folded brochure. I’ll bet you are wondering what kind of weirdo saves 12 year old receipts. As luck would have it, a little logo stated «lifetime product guarantee».
I figured i would test the guarantee. Surely expected there would be 50 or so caveats. But no! It was for real and honest-​to-​goodness guarantee. They fixed it and I had it back in less than a week.
So thank you, Blinds to Go!!! You rock!

When we moved into our condo there were totally different (and hideous) window treatments on all the windows, ranging from run-​down black-​outs in the master bedroom to horribly outdated, fabric-​covered verticals on the glass door to the balcony. Every day my OCD was rubbed in all kinds of bad directions as I faced these separate, but equally repugnant, window dressings. Until one day when we decided to bite the bullet and popped into Blinds To Go during some errands in Bailey’s Crossroads. We are a new home now. *tear*
We had an opposite experience here as Dallas P. had: expert and helpful customer service from BTG’s manager, Jas, without any attempts at up-​selling us or dissuading us from what we already knew we wanted on our windows; affordable and competitive pricing; an extensive selection; and their installer, Muhamed, was efficient. Once he showed up to install, he was in and out in no time and we were enjoying our brand new, custom made blinds.
We have encountered a few snags, tho. The first was when Muhamed came out to measure our windows for the custom blinds. We ordered energy efficient cellular blinds for all our windows — light blocking in the master bedroom and light filtering everywhere else — but Muhamed measured the glass door for *vertical* blinds. I guess because those horrid, 1970s verticals were hanging there when he measured, he just assumed we were replacing them with horrid, 2010s verticals. Jas caught the mistake before she ordered our blinds, tho, and sent Muhamed back for a re-​measure. This meant from purchase-​to-​installation it took about 10 days instead of 3 – 4, but mistakes happen. And we’d already waited over two years to replace these bad boys; another 10 days didn’t kill us.
The second has been in communicating with the store *after* our installation. A day later, two of the shades went wonky, with a slight angle at the bottom of the blinds. We’ve been calling the store to get Muhamed sent back out to rectify this, but BTG has been a lot less responsive since receiving our full payment.
To be continued…

Had serious problems communicating with the staff, as they don’t offer any recognizable level of service. At least this location seems to only be an outlet of the factory, and you shouldn’t expect to feel wanted or special. As a professional in customer service for at least 8 years, I can’t understand how they have any repeat business. Jas the manager seems to embody this very sense of corporate greed, but the only reason I finally bought there was that they’re the cheapest on the market. The sales Rep Tiffany really seemed to know the ins and outs of the store and would recommend her to anyone. Good luck!

WOW, i am TOTALLY IMPRESSED! store wasn’t that interesting but rep Kyle was super nice, knowledgeable and ensured the overall transaction was totally smooth. we got a very basic model to put behind (and block out the light from) our bamboo shades. but even this base model looks terrific. they really look high end actually. they also work really well/​smoothly. great place. oh, and they were custom and ready in less than 48hrs! sa-​weet!