Enterprise Rent-A-Car

I’ve rented for both business and personal reasons. I always get top-​notch service, fair pricing and usually almost new vehicles (less than 1000 miles in a lot of cases). I’ll continue using them when I need a car or van.

I have a long history with Enterprise — including selling them their first cars when they came to Washington DC. The experience is always remarkably good and how they maintain the level of service and professionalism is impressive!
I wouldn’t rent from anywhere else and I always highly recommend them.

I called this brach to get information about renting a car for a person under 21 years old. Nick picked the call up. He explained me the policy and told me about a small exception. He had to explain it to me a few times since my English is not perfect. I said I understood that and I asked a related question. He got mad at me for some reason. With an angry voice, he said «We don’t rent cars to under 21 at all» and HE HUNG UP ON ME. How rude is that. This person should learn not to hang up on customers. I’ve personally rented cars from Enterprise over 20 times. I’m a gold tier Enterprise Plus member for over 2 years. I was shocked when I got treated in this way. I hope this review and the complain I filed help people to be more kind to customers

great service, very friendly, great rates — make the extra trip to the EFC metro station, where they pick you up, and get better service and rates than other locations

After my car broke down late one night, I came home & immediately put in a reservation for an economy vehicle through Enterprise for the following morning. The website was easy to navigate, you could compare vehicles & got accurate pricing information. The car I reserved was very affordable, the only galling expense being the «under age 25» fee. At 8:05 the next morning I called the offices to see if I could get picked up, & the gentleman over the phone informed me that I had mistakenly made a reservation for a vehicle that began a day later than I had intended. Oops! He assured me that it wasn’t a problem, & he quickly adjusted my reservation. I was then told that I would be picked up in 20 minutes or so, but after about 10 minutes I was picked up by a lovely associate named Valerie. She was polite & courteous as we chatted during the drive to the Enterprise location, & after pulling up my confirmation in the store she efficiently checked the vehicle & walked me through the rental procedure. When I went to return the car the next day, I was in & out in under 5 minutes. The car itself was great, but the customer service was truly exceptional. I would absolutely return to this Enterprise location to rent a car in the future.