Eurowerks

I took our Jetta TDi wagon here a few times for an intermittent check engine light and they ran an extensive check to resolve it. They picked me up at the metro and loaned me the loaner car for free which was very convenient. They keep good records of your car and are very efficient with your time. Highly recommend if you have a VW.

This place is great. Honest and candid advice, and no Upselling.
My wife has a 2002 vw cabrio that has more than its share of issues. Eurowerks gave me a a good estimate, which came out pretty expensive. However, they gave me advice on what needed to be done vs what could wait, which I ran by a mechanic friend who said all the advice and prices were dead on.
I’m in the army, so it’s sad knowing one day we’ll have to take our car somewhere else. But for now, our call will always be going to eurowerks!

Okay, after a less than impressive attempt at getting automotive work done at a Old Town local garage, I was wary of where to take our family car. After a call to book it in, we got at least two follow up calls to make sure we knew where to come and that the mechanics at Eurowerks knew exactly what we wanted looked at and completed. When we dropped it off they took photos to make sure that there was no problems later with damage claims etc. We got a call while it was in the shop to let us know what they had found and asking for permission to proceed (and we got an email confirming the same thing). When we picked it up I can’t be sure but I think it shifts gears better. My gut feel is that they did all the work that was required and not more than needed. When you look at a list of works and it says what they did replace and didn’t, and spark plugs aren’t replaced but some filters are, you feel confident you weren’t ripped off. To top it off, we got a call just checking that we were happy with it all. I would recommend these guys to anyone with a European car.

My expectations were set low since I had been going to the dealership for many years to service my EOS. So, the service at Eurowerks was a nice surprise. I particularly appreciated getting a call prior to the car being serviced (but inspected by the mechanic) so I could get an explanation of the services that were being performed and the additional options. I also received a call a day after the service to see if everything was working as it should. I will be back.

Great people and great service. They take the time to explain what needs to be done and never put on any pressure. The prices are fair and they are great on timeliness to get your car back.

We took our 2008 VW Passat here after our check engine light came on. We mostly spoke with David, as well as a few other office staff, and everyone was very friendly and helpful.
We knew our car had some semi-​serious issues and would take at least a day or two to fix, so we opted for the free loaner service. It’s true, the loaner was older (a 2002 Passat) but it was in great condition and ran perfectly — we have absolutely no complaints there.
They stayed in constant contact throughout the entire process — an email and voicemail with the initial quote (within a few hours after dropping it off), when the parts came in, when something unexpected occurred & they needed to slightly modify the quote, and when the car was ready. They’ve also said they’ll give us a call in about a week to make sure everything is working okay.
Prices were very reasonable; we had asked for a quote at one other non-​dealership place and the Eurowerks quote was quite a bit less expensive. They gave us a thorough inspection quote and listed a myriad of services they could do for us, but David was very up-​front about which services in particular we would need to get the check engine light off & allow the car to pass emissions, which was our short-​term goal. He didn’t push us at all to pay for any extra work and seemed very knowledgable about the typical problems we were experiencing.
We live in DC and had to drive out to Falls Church to get there, but it was absolutely worth it. We will definitely be taking our car to Eurowerks exclusively for any future maintenance or problems. Highly recommend them.

I am a bit surprised by all of the high quality reviews. Because of this, I took my car to Eurowerks for 40k service. This all seemed fine. Two weeks later, it’s misfiring with the check engine light came on. Autozone’s ticket said its the second cylinder misfiring. I took it back to the shop, and they call and tell me they don’t know what’s wrong with the car and it won’t even start. When I go back with a tow truck to tow the car to the VW dealership, they actually tell me to call them with what the issue is because they have no idea. Are you kidding me? I won’t bother writing here the solution, but it was a simple fix that any car mechanic let alone VW mechanic should know.

Excellent customer service. Great price. Half of what Audi quoted for the service on my Audi A4. Car was done pretty quick and they stayed in constant contact through out.

Eurowerks was my first indie VW shop maintenance experience after my factory warranty expired, and I was very pleased with the 40k service I had done and how this business operates. Everything was clearly explained, and I was sent a price quote via email. My car was returned the same day because I dropped it off as soon as they opened, and it pretty much drove like the day I first bought it. With a combo smell of fresh oil and a lightly scented interior cleaner, everything just seemed tight and tuned. The evening was cool, so I took the car out later that night for a joy ride with the windows down. Lovely. Even though I’ve put a lot of miles on my car, I still try to take care of it and be proactive with maintenance and service. I’m glad I went here, and I will definitely be going back for all future maintenance for my VW! Highly recommended. Excellent customer service.

These people never let me down. They do great work on our Audi A4 and VW GTI. I could never think of taking our cars to a dealership or another mechanic. These people know what they are doing and their prices are fair. When we move next summer, I hope that we find a service shop that can be comparable to Eurowerks!

I picked up my Audi last Friday after having Eurowerks do some major repairs and service. My car now drives better than it did when I bought it.
I know little to nothing about cars except that some things were very wrong with my car. I researched and picked this place over taking it to the Audi dealership and I’m glad I did. They gave me a detailed estimate and diagnostic thing which I had my sister (who is surprisingly knowlegable about cars) look over. She agreed that everthing looked good and I had them start the work.
I was especially happy with the fact that Eurowerks gives you a free loaner, which I really needed since the work on my car took a full week. The loaner was certainly not much to look at, but it ran great. And it made me realize that I really do love my car.
They called me this morning to make sure everything was ok with my car. I am very pleased with Eurowerks and will continue to come here for any other issues.

Competitive pricing and knowledgeable service. My car’s previous owner exclusively used Eurowerks (previously Volkswerks) to service my 2003 Audi TT and I have continued to come here. The staff are very honest and eager to give customers the best experience and service for their vehicles. Great waiting room and available coffee, which is nice for me because I always have to wait for my car while it is being serviced. I would highly recommend Eurowerks to anyone with an Audi or VW.

Great service with knowledgeable technicians. I highly recommend you take your VW/​Audi here for any preventative maintenance and/​or large overhaul.

Disclaimer: I haven’t taken my car here, we emailed and then spoke on the phone.
One of my neighbors spoke highly about this place and suggested that I take my Audi to them. My car is not stock at all, and unfortunately learned today that they will not accept or install customer supplied parts (after market or even Audi)…huge turn off!!!

I brought my 2010 Audi A-​4 here for a 55K service and new front brakes. Prices seemed to be competitive with other mechanics around and they even give you a loaner (even though the loaner was an old beat up 2000 something Passat with ripped leather seats and over 150K miles).
Everything seemed to be working fine when I picked my car up, but noticed that my brakes were squeaking. I chalked it up to new brakes needing to be broken in, but 3 weeks later… still squeaking.
They called me 3 weeks after my car’s service to check in (which was nice) and scheduled for me to come back to have them look at the brakes (for no charge). Got another loaner (just as nice as the first one).
They called me mid-​day to let me know that nothing is wrong with the brakes and that they don’t squeak (Big surprise). Their only solution was to replace the brakes.
On the way back to eurowerks (about 3 miles away), the old beat-​up loaner started to smoke and the engine light came on. By the time I got back to the mechanic, it was smoking all over the place. Apparently the radiator hose blew up, as there was radiator fluid all over the parking lot.
So now, I’m driving a fairly nice car with squeaking brakes.

When looking for an auto mechanic, I just want honest and reliable service; Eurowerks delivered as promised. I got a quick estimate via email (cool feature that I don’t think many other shops do) and waited a portion of the time that they quoted me. I am a happy VW owner that will definitely return in the future. If you have a VW or Audi, check them out.

If you own an Audi or Volkswagen and live anywhere in NoVA or the surrounding area, you would be foolish to take your car anywhere else for service. We have a 2006 GTI and a 2009 Audi A4.
Initially I took the GTI by, because the CEL was coming on. I forget which mechanic consulted me, but he took the time to explain the various possibilities and what each option would run, as well as how they’d determine the root cause. All for free.
Then I took the Audi in for service because I needed two tires replaced. They bought the tires from
, charged me the Web price, and mounted them.
The best part of EuroWerks is they charge fair prices for their work; very often much less expensive than the dealer. I was quoted $ 780 for front brake pads from an Audi dealer; EuroWerks quoted much less for pads AND rotors.
They also follow up their work with a list of recommended upcoming repairs /​preventative maintenance, and the costs so you can budget, shop around, etc.
All of the staff are friendly, and David takes time out to explain everything, show the work that needs to be done or what the issue is, and why they think what they think.
Compared to other garages that don’t care, or dealerships that were indifferent, and ones that were clearly cheats and liars, EuroWerks was a breath of fresh air. All the work done to date has been at or below estimated cost, done in the timeframe said, or less, and done very well.

How a service shop should work. Friendly staff, honest and service done right.
Dropped off my car for an oil change and it was ready right when they said it was (1hr), the price was a few dollars cheaper than the VW dealer and they washed the car too. Plus they check the brake’s, tires, etc.
Waiting room is nice. Comfy chairs, coffee machine and TV with CNN. Would definitely return/​recommend.

You can’t please everyone. After reading all the high marks for this place and before writing this review I can say that I regret taking my VW Passat here. Every year when it’s time to get some service done on my car, I call Volkswerks to get an estimate to compare it to the dealership. I have never had my calls returned. I decided to give them a shot only because they offered a fair price after I asked my husband to do all the correspondence with them by email. They lack in customer service on the phone, and when I dropped off the car, no one looked me in the eye.
It’s great that they give you a loaner, but they don’t take good care of them, so why should they take good care of your car? I drove around in a beat up Jetta for a day and returned it only to find out they put a defective engine speed sensor in my car and I had to drop it off again after the car had trouble starting for two days. Ok, so we all make mistakes, so I brought it back and asked for a loaner that was a bit larger for my babe’s carseat. Got an Audi A6… with a flat tire I had to pump later that day! Aggravated, I had to wait an entire 4 days (including weekend) to hear anything about my car. We called them for an update and they didn’t get back to us by the end of the day like they had said. What good is a company if their word isn’t?
Another point I should mention is that they don’t have your paperwork on file, so within the two days of my recurring visits they had shredded my initial paperwork, leading to excess waste of paper and time by filling out forms. I brought in my loaner agreement contract hoping they would just alter them but I had to go through the entire process again, leaving me frustrated. In the end I might have saved more money but I didn’t save any time and that’s something I won’t get back.
When I picked up my car for the final time, I drove home and the automatic rear window was off the track. They said it wasn’t anything they did, and maybe it’s a sign that it’s time for a new car, but I take it as a sign not to take my car back there.

I finally received an estimate by email on Monday and then was called on Tuesday morning asking me to retract this review because the owner saw it and that it took a long time because there was a «lot of stuff». True, there were a lot of items on the list that I called about, but the fact remains that two other mechanics got back to me that day and one of them ended up fixing the car by Friday.
I explained to the gentleman who called me that my wife didn’t feel safe driving the car and we went away last weekend so we needed the car fixed for the trip. He said that if I had told him that he would have gotten back to us earlier, but I shouldn’t have had to given a sense of urgency. Not only did two other shops get back to me within 24 hours with the same list of concerns to price out, the car was fixed before I ever heard back from Volkswerks.
To borrow from one of the other reviewers, the tone was «surly» and the guilt trip I received about writing a negative review didn’t help. Instead of «I’m sorry it took so long to get back to you, what can we do to get your business?» it was «Hey, you asked for a lot of stuff and we’re busy. I got in trouble with my boss, so take down your review.» (not a direct quote… I’m paraphrasing how I interpreted it) Even offering to take a look at the car without charging a diagnosis fee for the non-​emergency things we did not get fixed elsewhere would have gone a long way in making me willing to give them a shot.