FedEx Office Print & Ship Center

The worst place. Go to another location. Lines are long and slow. How hard is it to copy 350 double-​sided color flyers that you ordered in person last night with a promise time of 1 pm? And it’s not even ready, nor started at 1:20? The worst! Corporate you better check in on this site because they will lose money with their slow and inept service

I have been to this location and both times have been disappointed. The service is very slow. This morning I needed to print a document and it failed even though I was charged for the time and all 10 pages. I logged in again, hit print, paid and logged out, and only one page printed again. The third time I stayed logged in the whole time it took for my document to print– which was nearly 10 minutes! To print 10 black and white pages! At a print shop! And the printer was out of paper when I got there. I did get a refund for the 20 sheets that didn’t print, but the guy was not apologetic, and tried to tell me that my file was corrupt, even though it wasn’t.

Even though I loathe places like this, I’ve never had service this good.
I had about five massive (~50lb) packages to mail, and was worried it was going to be an absolute nightmare. Not so. The staff here was incredibly quick, helpful, and even did a lot of the additional work for me after I left so I could just pay over the phone like a business customer.
Frankly, it was incredibly convenient and cheap here — I doubt I’ll ever go anywhere else.

I had to make a very large shipment. Fedex office employee didn’t bat a lash and was very professional and helpful. Thank you so much!

After a huge fail at cvs I came here and not only did they let me borrow a thumb drive to save my photos but they printed my Christmas cards right away! Awesome customer service, above and beyond.

Strolled in today looking to ship my friend’s sunglasses back to him. A rep, BJ (employee 2 266 740), offered assistance with the packaging. Little did I know he up-​sold me on the «smallest» box which was $ 12…it was the size of a shoe box — completely unnecessary based on the item. Given his explanation, I thought this covered the entire shipment (I.e., flat rate shipping). After he packed it, I noticed other smaller boxes at half the cost. (strike #1). During the check out, he answered multiple calls in turn delaying the completion of the transaction (strike #2). Most importantly, when he took my card, he said it was $ 12something. Once I reviewed my receipt total, I saw $ 20+ (strike #3!). All of this to get sunglasses back to NYC from NOVA in 4 – 5 business days. Complete deception for someone who does not ship items frequently. I will be going to USPS or UPS moving forward.

I’ve been to this location a couple of times and it’s really hit or miss. This last time was a big miss. Came in to ship my mom a cell phone out in California, but wanted to put the original box and phone into another box so it would say, «HEY! I’M A CELL PHONE — STEAL ME!» The guy, Kofi, put it into a small box with some bubble wrap, but charged me $ 12 for it. Yikes. I just shipped a camera back to Samsung for a warranty repair and the UPS Store did the exact same thing for $ 3. Never again, FedEx!!!

Let’s just say that I one time promised myself a chocolate chip cookie from the Subway next door if I could get through mailing out my packages. Nobody cared if they’d seen you for the last 25 minutes waiting in agony and giving those impatient eyes, delivering heavy sighs, and shifting dramatically from one leg to the other. I would literally fantasize about someone saying «I’m so sorry you’ve been waiting this long. I’ll be right with you and I thank you for your patience,» but I knew that even this was way out of their league.
Last week, I braced myself for the worst… The turn-​away for an incorrect label… the don’t-give-a-crap attitudes… the mass confusion… this is where boxes go to die. But to my utter surprise, I entered the store and a lovely young woman at the back of the store said «Looks like you might be mailing that package out. Can I help you with that?» I was already in awe that the line wasn’t 10 people deep but this was totally unexpected. I went directly to the front and she took care of me with a fresh smile on her face. We made small talk and I told her how refreshing it was to have this level of service (finally) in this establishment. She’s the new manager and she was sent to improve the business by employing her methods. I saw some of the usual suspects skulking around half-​dead, per usual, but the results of her new management were already changing this place for the better.
If Corporate should see this post: Thank you for implementing an effective manager. These are the real grassroots ways to keep businesses thriving. Thanks :)

Outstanding service needs to be recognized. I was in a pinch the night before a work presentation so I came to Kinko’s to print some high gloss paper stock items. The rep, Kofi was most helpful and professional– he helped me select a product and get my document printed. I will not go anywhere else for my print and graphics needs!

Absolute nightmare.
I went to the store and asked to have some Powerpoint slides printed. Bill, who was working the counter told me they were very busy and I should print them myself. At that time, there was no one printing anything in the production area of the store. I had hoped to drop off the file to be printed and pick it up when I returned from another appointment.
I came back an hour later and was again told to print the job myself… again, no one printing anything in the back. I asked if I could print on 3-​hole paper and Bill said just to print it and he would drill the holes for me.
I used the rental pc and sent my job to print. After waiting a couple of minutes, the job had not started printing so I checked and the screen said out of paper. I opened the drawer and there was paper in it, so I found a sales person, Kofi, and told him the printer was out of paper. He looked at the machine, opened the same drawer and said, «It has paper.» and turned to go. I stopped him and told him to check the status. He put some paper in another drawer and it started printing. Painfully slowly. Also, the machine was causing each page to curl as it came out. The machine jammed 5 times during the print job. (144 pages). After the job finished printing, Bill said he would credit back some of the cost of printing… but since I had already printed a receipt he said he couldn’t do it.
I had to go through the job, page-​by-​page, because there were extra blank pages inserted here and there, with random pages printed upside down and out of order.
When I went to the counter to get the holes drilled, Kofi told me again that production was too busy to help me and that it would take at least 45 minutes. Again, no one was working on any of the machines in the back. He said I could do it myself, but when I went to use the self-​service hole punch, both of them were broken.
Then another sales person, who was not in a uniform and did not have a name badge, took my job and said he would drill the holes, but because the printer had made such a curly mess of the job, he had to do them a few sheets at the time. When he returned with them, he said he would not charge me for drilling the holes. Of course neither Bill nor Kofi had mentioned an extra charge for that.
Overall, very frustrating experience. Unprofessional staff. In particular, while I was being told that they were so very busy that I would have to wait or do it myself, I heard two different employees announce that they were going on break and left the store.

I just had the worst experience ever at this horrible place! DO NOT go here! I called ahead of time to ask Kinkos if they could scan a lot of pictures I had onto a CD, I was trying to make a wedding slide show with old pictures. The person on the phone told me they did in fact do that and just to come in. When I came in I asked the manager for help. He told me I had to do it myself at their scanner machine… not what I was told on the phone, but whatever, I was already there so I figured I might as well start scanning pictures. I asked the manager to help set me up on the machine. He completely rushed me through the set up process, even though there were no other customers there. Again, I figured– whatever, just start scanning your pictures.
I spent an hour and a half scanning pictures and when I was finally done, I asked someone to come help me transfer them to a CD because I had just spent AN HOUR AND A HALF scanning pictures and didn’t want to hit a wrong button and lose all my pictures. A different guy than the manager who set me up came over to help me, and took one look at my screen and told me I had been set up wrong and that I had to select something from the very start, and there was no way to burn them to a CD now. He told me I could start all over, but I basically told him to please go tell the manager that set me up to go to hell and that he sucked, and then I left– with no CD and having wasted an entire evening. The poster on the wall says «You have a vision, let us help you create it.» Well they clearly don’t help you at all. Scanning pictures shouldn’t be that hard to help a customer with when you are a Kinkos! I repeat, DO NOT go here, you will just waste your time.

Pretty easy to find, it’s in the Leesburg Pike Plaza next to the «Party» store. My boyfriend was in and out in just a couple minutes. Great that they were open on Labor Day, because not all of the FedEx Office stores are. There is enough parking in the lot, but I found it odd that there weren’t a couple 10-​minute spots reserved out front specifically for package drop-​off.

The employees of this store work very hard to assist customers. I have observed the employees conducting themselves in a very polite manner while dealing with some very rude customers. The FedEx employees are not always able to help, particularly when customers who are using the «Self-​Serve» computer services expect the employees to do the work for them. Biggest problem I have observed is the customers who show up to use the computers, and then «hog» the few computers with scanners attached, although they do not need to use the scanner. This results in a line of customers waiting to use those computers that do have scanners.

So the last time I was at a FedEx Kinkos, it was a horrible experience. Honestly, it had been years since I had to get anything done at one of them, so I thought the terrible service described in another review was the standard for the company today. The Bailey’s Crossroads store proved that wrong.
I wanted to get copies made on card stock to use as donation receipts. I needed 15 copies and have them cut into thirds. Sounds simple? Well I really didn’t trust myself to do it. Luckily, the guy working the counter took my flash drive and printed the copies no problem. Not only did he cut them for me, but he cut them in a way that looked much better than I could have done.
Next time I need a special copying job done, I’m going here.

Printers are good but need the staff help to work confusing machines. Prices are fair but betware other customers hover around waiting and watching to see how machines work.

I hate this place! I wasted about an hour of my weekend trying to get business cards printed. I brought in an older version of my card and a JPEG on a flash drive, and all I needed was the phone number to be updated. I assumed if I gave them the old card AND an image on a flash drive, they would be able to make this one simple change.
But their computer system is worthless! You can upload the image but their editing options are terrible. I had to zoom in, and cut each number out piece by piece. The system froze up and I had to start over again. And because I was editing an image, I couldn’t find the exact font match, so now my card looks terrible.
But aside from being disappointed that they couldn’t help me figure out how to edit the card and make changes, the service was really bad. The store was almost empty besides me, and every step took forever. Employees were not friendly or helpful. As I waited to pay, they flat out ignored me for several minutes. Ugh.

Ship, print, fax, copy, wi-​fi, label, they do it all and then some! The manager Erik has always been very helpful and I’ve never seen a customer walk away unhappy.
FedEx supplies all the items you would need for shipping (cards, tape, labels, boxes, envelopes, packs, and tubes all in a variety of sizes and shapes.) The faxing area is equipped with several machines for sending and receiving faxes along with basic cover sheets. The copying area has a variety of colored pages and a large cutting tool for making unique sizes. I haven’t utilized any of the other services at this location as of yet however the parking lot is always packed with people flowing in and out so they must be doing something right!
Note: This location has tables and chairs on the second floor which could be utilized for casual meetings, working, or compiling business solutions.

I went to this Kinko’s to print out some documents for a presentation I was making the next day. I hadn’t done this before and was a little surprised by the fact that I was charged for the time on the computer it took me to pull up my document and print it. Since everything was good in the print preview at home, I naively thought it would be good here as well. After printing 21 pages, I realized it was not. I had just spent $ 22 on something I couldn’t use. Here I was so focused on spending less and I created a problem where I would have to spend double! As I was thinking about what to do, a gentleman asked me if I had everything I needed. When I explained what happened, he said, «let me take care of that for you.» He introduced himself as Mike and proceeded to give me a Kinko’s card and let me fix and print the document at no charge. I was amazed! The service here was impeccable. He didn’t have to do this — it was clearly my mistake. As a result, I will be taking all of my printing and shipping needs to this Kinko’s office!