High Tech A/C & Heating

I also put in a request through my HO warranty company Old Republic. I have to say, I had a very different experience from the rest. Steven came out the day after I placed the ticket with OR and was able to diagnose my problem within half an hour. He was polite and even took his time to show me some of the wiring on my condenser. Very nice guy but more importantly he got my AC pumping cold air before the very hot Memorial Day weekend.

Old Republic sent this company out due to a failed compressor. The tech indicated that my package AC/​Heating unit had a failed compressor and was miswired — which resulted in my claim being denied — also indicated a capacitor is bad. I had two other companies come out then who both confirmed it is wired precisely as it is supposed to be, and the capacitor is not bad (although the compressor is). Now waiting on another company to come and do the work — have been without HVAC for a week. Word to the wise — confirm your HVAC company can work on the type of HVAC you have, including package units, before they come out. If home warranty company is sending someone — call them and confirm before they come out.

This person is very rude and unprofessional.
I called ½ hour before the schedule to ask if he is on his way but he refused to tell me. I asked him if he can give me a call ½ hour before he arrives but he refused that too. Failed to have the common courtesy, he said, very rudely, that I should be home during the entire window, after I told him that I work only 5 minutes away from home. I couldn’t have trusted him to do a good job with my AC who doesn’t have a simple courtesy to his customer.

We are renters in the Old Town Alexandria area. Our AC went out in the middle of the 90 degree days. We contacted Old Republic Home Protection Company, as they provide insurance for the property owner. They referenced us to this company.
We made an appointment and I stated that my wife and I would not be home during the service call as we both work, but that our au pair (and 7 mo old twins) would answer the door and show him the AC unit. He agreed. However, 20 min before the appointment, he left a message on my cell stating that he was within a few blocks of our house. When I called him back, he said that he would not knock on the door because I was not personally at home, despite our earlier agreement. When I tried to setup a new appointment, he again refused service as the person that would answer the door did not have a personal phone.
It’s not often that you find a service provider that refuses to provide any service. Nuts!

Only utilized this company based on our home warranty. He came twice, and didn’t do anything until the second time (on the same day). Our AC is old and was making a terrible noise. He stated it was because the nuts on the top of the AC were loose. He tightened them, had me turn the unit on, and that was it.
I paid him his $ 100.00 and he was in and out in fifteen minutes. Not even five minutes after he left, the noise was back. I called him and said he needed to return. This time, he came with a new condenser motor. I was extremely frustrated because he didn’t even inspect the unit originally and just wanted to get in and out as quickly as possible.
What really is horrific is how he wired the unit after replacing the fan. Additionally, he replaced the condenser, BUT put it back in the box it came in, wrapped it in electric tape, and installed it in the unit like that. I asked why he did this and he said this is what you do. I responded with «my unit didn’t have its condenser wrapped in its parts box, and if I bought a new AC would that condenser be wrapped in a cardboard box?»
I’ve attached the pictures I took from his terrible service. The pictures should aid you in understanding his experience and pride in his work.

My AC stopped working, I called my home warranty company and the tech/​owner — Steven, from this company responded. Upon arrival and review he informed me that the hose was clogged and he would clean it out and this was covered under the $ 100 service fee, however I had «Consequential» damage and needed a new control board at a cost of $ 575. I ask him several times was he sure, he said yes, so having no other alternative I said yes, he ordered the part and returned the next day to replace the damaged control board. After he requested that I pay him in Cash (NO, I can not) he installed the new board and my AC started working again. I paid him $ 575 and after speaking with co workers I had the piece he removed tested and it worked fine. There was nothing wrong with the control board that he claim was damaged. I contacted Steven and informed him that I had contacted the Home warranty co which offered me no assistance but told me that he reported to them that he charged me $ 525 for the replacement of the damaged controlled board. When I called Steven again and voiced my complaint and demanded my money back he sent me a check for $ 50.
I DO NOT Recommend calling this company for ANY service — They Ripped me OFF!

I rarely write these reviews but wanted to warn others. «Steve» came out to inspect an air conditioning unit that was not getting cold. Needless to say he «fixed» a pipe that did not need repair and charged our home warranty people over $ 600 to do it. This did NOT solve the problem and he would not return calls to come back out. After finally getting him to return, he said we just needed more freon so added more and charged our home warranty people additional money. This fixed the problem for only a few days. Our home warranty company sent us another HVAC inspector after High Tech failed. The new AC guy came out and found a obvious leak in the line that Steve had failed to even examine. The fix was a few hundred dollars.