KPA Management

I’ve been in my condo for 18 years and this is the worst management company that we have ever employed. The office personel is slack, the maintenance people work half of the time and hide out when they are not working. We have over crowding and condo rules are not enforced. All they want is money.

I admit, I was remiss in getting my Tenant at South Meadows Condominium (managed by KPA) the 2016 registration paperwork for parking passes in a timely manner. In contacting their office to discuss next steps to rectify the situation, I was informed that there was a balance due on my HOA dues. Once connected with «Heather» in accounting, she proceeded to tell me the dues went up in Sept 2015 and that KPA was in their right to raise my dues (which I never said they weren’t). I replied, I was not aware as I didn’t receive my coupon booklet. Heather then proceeded to lecture me on making sure I open my mail and since I’m not getting my mail to contact the post office. After 5 minutes of listening to her, I stated, I really didn’t call to get a lecture from her, I just wanted to know what I needed to do to catch up, find out how much is the new HOA fee and get the 2016 parking passes. She then rattled off the amount due and HUNG UP IN MY FACE! I promptly called back to get her answering machine– Coward! I called again to get the receptionist who said she didn’t want to get in the middle of this situation and asked I wanted her co-​worker. REALLY! Needless to say I asked for the manager’s voicemail to complain about the lack of professionalism and customer service by his staff. So frustrating!

I agree with all of the other reviews as KPA was, in my opinion, the most unprofessional, incompetent and just downright odd group of people I have ever come across. I was on the Board of our condo and they ignored major issues about our buildings, financials were hard to follow and contractors that they hired were like people out of Central Casting for Dumb and Dumber. If you complained they attacked you or would act like you were crazy and had issues. If residents complained about legitimate things like water leaking into their units they actually sent letters to residents — from our attorney which we paid extra for — threatening them with legal action if they did not stop complaining. Having them as management was like having a Taliban like group take over your city — we were hostage to their odd views and ideas and they wanted to control everything. If something was an issue (broken lights, squirrels in a building, plumbing problems), they would do one of three things: 1) Ignore it, 2) Say they are taking care of it and not do anything or 3) Say it’s not an issue — and imply we were crazy or simple minded in thinking it was. While we had them as management the Board and residents always said that we felt like we entered an alternate universe where what used to be right was wrong and whatever was wrong was now right. We got rid of them and I’d warn anyone to STAY AWAY!

As a condo owner with KPA Management, I have gone to a few HOA meetings.
Jeff Miller (Condo Manager) could might as well work at the United Nations — his suave skill to duck the main issues and elaborate with fluffy excuses for minutes on end — enough that you want to slowly bang your head against the wall to make it all stop — I can see why not many people sit in on these meetings in the smoker’s room (apparently the maintenance manager smokes in the office space and stinks up the rest of the units in the building). Technically the UN is there for a good cause, and right now I see KPA as being overpaid and under-​delivering.
After 2 years, KPA has not looked into the FHA recertification, making many owners have issues reselling their homes. Internal website sucks (and people who google our condo won’t have much to look for either).
Their emergency help hotline is as dumb as bricks when asking for a general status update– they are probably underpaid and just don’t give a dang if you’re out of hot water all weekend.
If you are an HOA management looking for a new community management company, I would not recommend.

Just as Brian B. so accurately stated … and he didn’t even begin to mention that many of their management practices are technically against housing regulations – e.g., frequently avoiding fixing lighting, loose pieces of carpet, and other common area issues that could easily result in litigation-​level injuries OR damaging unit owner’s (i.e., client’s) HVAC unit during a balcony repair project now dragging into its 3^rd year and refusing to accept responsibility and reimburse said client, instead threatening litigation against client. By the way, Tara Alrutz, who so nonchalantly and incorrectly responded to Brian with nothing more than lip service, shares the same last name as Edward Alrutz, the «A» in KPA, so what would you expect her to say? SHAME ON THIS SHAM OF AN OPERATION!

Absolutely worst, non-​performing property management company ever. Our community has had them for a long time and repair requests took months/​years to address. They will even assess members of the community $ 75 to complete a simple mortgage checklist even though we have paid them very high management fees. Stay far away from this one.

BE WARNED
Terrible management… they bring in teams of uneducated, unskilled, and in many cases illiterate immigrants and let them have at it. The results… broken pipes, damaged buildings, trashed cars, and costly, costly repairs. Their attitude is one of arrogance — they dismiss their accountability for the damage that they cause.
THE WORST I HAVE EVER DEALT WITH!