Sincere Touch Massage

The worst place to do business with. I bought a Groupon for a massage at this place. When I called to make an appointment, I had to leave a message for them to call me back. I did leave a massage on January 15^th. Somebody called me back 2 days later. The first question she asked me was how I heared about them. Groupon was my answer. She said the first available appointment will be on May 14^th!!! Their Groupon deal expires in April. Guess what her answer was when I mentioned this. «You need to contact Groupon.»
Long story short, I did not make an appointment that day. The next day, I asked my friend to call and pretend that she wants to make an appointment without mentioning goupon. They offered her an appointment on January 21^st.
BE AWARE. If they know you are going to use a Groupon deal, they Would give you appointment for the next 3 or 4 months.
One more thing… They are so rude on the phone … So rude… I don’t think they need my business. I contacted Groupon and got my money refunded. Don’t waste your money folks…

My first two massages with Nicole were good. However, they also pulled a Groupon bait and switch on me, which is the reason for the one star. When I bought my second Groupon last fall, they had a sign on the wall that said you could use two. But when I went to make the appointments she told me I had to wait 90 days, so I made them for early 2016.
Flash forward to today when I go in the office and am told that I can’t use the Groupon because I’ve been there before. She claimed that she didn’t know I was a returning customer when I made the appointments or she would have told me. When I pointed out that this is false because I made these appointments in the studio with her following a massage, she insisted that this was a Groupon policy and there was nothing she could do about it. Of course, my Groupon was redeemed back in September, so I have no idea if I’m even going to be able to get a refund.
Given all the people that this has been happening to, I think this business is using people to scam Groupon. And even if the policy legitimately changed, that would have been fine if she hadn’t lied about it and honored the appointments made under the old policy. The absolute least she could have done was call me and save me a drive to Falls Church for no reason. Bottom line: there are way too many massage places in the area (even on Groupon!) to bother going here.

Ii’m sorry for all of you who had woes with Carl. Mine was a different experience. He was very communicative about what he was going to do after asking me what I was wanting, he was very nice and gave an unbelievable massage. Who of us doesn’t make mistakes and need 2^nd (3^rd 4^th…) chances. When I read the reviews right before I left for the massage, I thought ‘oh joy’…but afterwards I thought OH JOY!
II will be booking another massage with him. This is my first time writing on Unilocal and Carl has no idea i am writing this.

This was the worst experience I’ve ever had with a massage. Carl, who «took care» of me, was beyond rude, and completely unprofessional. I asked him to avoid a certain area of my leg, and not only did he not do as I asked, he continued with a painful level of pressure, even while I asked him to stop, and then YELLED at me saying that he was the professional and knew what he was doing, and I had requested deep tissue and this was it. I told him that I still wanted it to be relaxing, and he told me that «deep tissue isn’t relaxing,» and kept painfully digging into my leg, all the while berating me. WORST MASSAGE THERAPIST EVER.
I’ve had numerous other massages, and when you ask a therapist to adjust pressure or avoid certain areas, they usually really respect these requests, because ultimately the clients know their own bodies best. This man was terrible, and made me so uncomfortable with his level of flat out aggression at my simple request for less pressure. I was so distraught that I made him leave the room, and I left less than halfway through my appointment time, in actual tears because of the pain and his verbal assault.
I will never recommend this place, and if I could give negative stars, absolutely would. I can’t stress enough how awful this experience was.

I waited months for an appointment and showed up today. Was told she was pretty sure I had been there before and then presented me with a form I filled out over a year ago. I had forgotten I’d been. Would have been nicer if she’d told me that when I made the appointment instead of waiting til I got there. She said a Groupon can only be used once in a lifetime so too bad. I don’t see that anywhere on the Groupon. She told me to call them and see about getting a refund and sent me on my way. I just noticed this also happened to someone else. Wow!

While it takes awhile to get an appointment, Nicole is an amazing massage therapist – knowledgeable, personable, caring, and accomplished. She’s been working with me on a torn rotator cuff, but she also gives me an all-​over deep tissue massage each time.
In the past, when I’ve had a massage (a relatively rare event), I haven’t followed up with additional appointments. But after one appointment with Nicole, I bought a package and will buy another now that I’ve had used that series of appointments.
Seeing the other reviews about abrupt phone conversations with Carl, I’ll add that, when I’ve talked to him in person in the office, he too is very knowledgeable and personable. I completely understand why both Nicole and Carl are so booked up! But it’s worth the time to find available appointments.

I came here to Unilocal to tell about my unique experience, and I’m appalled to find that it isn’t unique.
If you’ve already read two reviews on this page, you’ve already read my story. I bought a Groupon and called to make an appointment. I did not read reviews, because I’ve been using Groupons since the days they were apparently small enough to vet the businesses they deal with. I don’t blame Groupon for not being able to do that any more, but I suppose you have to have this kind of experience before you find out they don’t do that any more.
I got a phone call two business days later while I was at lunch from Carl. I had mentioned in my message the Groupon and that I was interested in an appointment four days later (but by the time he called back, two days later). He told me he didn’t have anything available for then, unfortunately, that his soonest appointment was Halloween, and he had two spaces available. I said okay and selected a time.
But my Groupon expired less than a month after that, and stupid me, I bought two massages without reading the reviews here. I was worried I wouldn’t get another appointment before the expiration date, and so I asked, «Does it always take over a month to make an appointment?»
This question seemed to annoy him. He told me that he was the best in the area (sorry, Carl and sorry, Groupon, but the best doesn’t advertise on Groupon), and he’s always booked this way, because he is the best, and his clients always come back. I rolled my eyes inwardly and said okay, I was just wondering, because of the second appointment.
He said that what I need to understand is that once I used the first one, the Groupon kicked in, and I could use the second one after the expiration date. He then asked me for the voucher number, but I didn’t have it in front of me because he was calling me back. He made an irritated kind of noise and started to tell me then that I can go online and make the appointment, which I was willing to do, OR, I could call Groupon and get a refund. Out of nowhere! WHAT?!
I said, «Did you really just suggest that to me?»
He said he was just trying to give me options if I don’t want to wait until Halloween for the appointment. I said that all I did was ask a question. I was MAKING the appointment for Halloween, and now he was suggesting I just get a refund?
He sighed loudly, scoffed and then said something to the effect of, «Do you know how the massage business works? Have you ever gotten one before?»
Now I’m getting angry, my food is getting cold, and I couldn’t believe this. I said, «Uh, yes, I have gotten a massage before, I didn’t just fall off a turnip truck. I’ve gotten plenty of massages, and I don’t think I’ve ever been spoken to like this before.»
He said that I must be used to a spa-​type establishment. He’s not part of a spa. HE is not a receptionist. HE is a massage therapist. I guess that exempts you from common courtesy then? He then put me on hold.
And that’s when I got to experience Nicole.
Nicole was nice at first. She asked how she could help me. I told her that I didn’t know how she could help me. I thought I was making an appointment, asked an innocent question, and that I really didn’t understand his attitude. She tried to explain to me that they are medical massage therapists, and they get booked quickly. Then I said, that’s fine, but he was incredibly rude. I said I didn’t understand what his problem was. I continued to speak, and then she started interrupting saying things like, «What would you like me to do? Do you want me to answer your question or keep listening to you? I’m trying to answer your question and you keep talking.» She sounded like the Canadian delegate to the UN from the South Park movie: «Can I finish? Can I finish?»
So I hung up on her.
Nasty, horrible people. Classless and unprofessional. I couldn’t understand what I did, why I was treated this way, and then I came on Unilocal and realized that thankfully, it isn’t me. And at first, I was willing to give them the benefit of the doubt: Maybe they didn’t know how big the response from Groupon would be, and they were ill-​equipped to deal with the influx. However, after reading the other Unilocal reviews, I think they do not deserve any benefit of any doubt at all.
Anyway, I called Groupon and got a credit for my purchase. But I really would recommend anyone else save themselves the hassle and the headache and the cold food.

I should have read Unilocal reviews before purchasing my groupon! From reading the reviews below, now I understand they are usually pretty booked. But it cannot be an excuse for the awful customer service.
First, I got a call back from Carl quite promptly for my voice message, it was good. I asked him if the same day reservation available, then his attitude was absolutely RUDE. He treated me like a random (rude) walk-​inner just because I asked them for the same day reservation. Then he hung up the phone in the middle of talking. Wow… it was be my WORST experience with any kinds of businesses in my life so far. As he wished, I canceled my groupon order and got my money refunded right away.
If they are too busy to provide to proper customer service, then they shouldn’t have groupon advertising. Not because I was their customer, because we are educated humans, they have to learn how to «respect» to each other.

After claiming she didn’t have an opening for 5 weeks, Nicole cancels a couple hours before my massage. I sensed zero respect for her clientele.

They made me wait 3 months for an appointment and then gave me some b.s. excuse that they were having building issues and cancelled my appointment (i went by there… people were clearly in the building). Instead of shifting everyone’s a few days so that everyone could have theirs in a reasonable amount of time, they now say 4 more months for an appointment! They made up some excuse saying you can only use a Groupon 2x in a lifetime (which is not stated ANYWHERE on the Groupon because it’s b.s., in fact it specifically states that you can buy another one after 90 days).
The real reason? They don’t want Groupons now that they have some customers and are very very willing to treat clients like crap, especially if they have a Groupon. Seven months for one appointment… b.s. policy that is magically not listed anywhere. Aholes.

Very rude and judgmental, I wouldn’t recommend anyone to go there! Bad customer service. In utter shock of the things that were said to me over the phone!!!

I bought the 2 massage deal on Groupon and had my first appointment yesterday. I was a little apprehensive after reading the other reviews on here but this was put to ease throughout the course of the appointment.
First of all, I didn’t have the same experience as some did re making an appointment or had any sort of customer service issues. I was only in contact with Carl, both over email and on the phone, and he was always professional and polite. When I initially tried to make an appointment, nothing was available for almost a month and a half. This was to be expected, there are only 2 massage therapists at this practice, and considering they had just sold a Groupon deal, I’m sure they had an influx of new clients. The fact that my appointment was so far out from when I initially contacted them did not bother me. Carl even asked me if I would be more comfortable with the female massage therapist, and I told him it didn’t bother me and I’d take whoever was available the soonest.
During my appointment, Carl was completely courteous the entire time and explained how everything would go (I had never had a massage before), how I’d be completely draped/​covered unless it was a body part he was working on, etc. I never felt exposed, I never felt uncomfortable, we chatted a bit, and I felt at ease the whole time. After the massage, Carl showed me a few stretches that would help me with my running. The massage was great, I felt relaxed, and I’ll be back in a few weeks for a couple’s massage with my boyfriend.

Awful customer service!
I don’t know how they are managing to stay in business with that unprofessional attitude !!!

Got a Groupon here and was not disappointed.
I will have to admit, Carl is a little put-​off over the phone when I tried to make an appointment. I remember being so turned off by his attitude when hung up, but he was completely different in person. Downside is that since they’re pretty booked, the closest appointment you can get is within the next 2 – 3 weeks.
However, it’s completely worth it. Carl knows exactly what he’s doing and is very knowledgeable. We were discussing biophysiology and muscular mechanics and he understands it well. I got a deep tissue massage and when I left, I felt beat up from neck to toes; that’s how hard the pressure in applied was — in a good way of course. What won me over is the professional/​friendly customer service as he offered me a bottle of water after the massage and showed me how me some psoas stretches due to my back pain/​herniated disc.
Bottom line: Don’t be discouraged by the reviews or mishaps on the phone. He may sound rough on the line, but I’m sure that’s not his intended demeanor, since he spends an extra 30 minutes after the massage just to talk to me about pain management. If you like really really deep tissue work from a licensed neuromuscular massage therapist, this is your place!

I really wish I’d read these other reviews before I bought a groupon. I have never felt so disrespected or treated with such poor customer service at a place.
When I called to make an appointment, nothing was even available for a month. Once my appointment came, the morning of I reviewed a text from an unknown number stating my appointment would have to be rescheduled. It took me a minute to even figure out who was texting me.
A month later I finally come in for my appointment, and Carl, my masseuse, was out for lunch and I was told by another female masseuse «yeah, no. Your appointment was at 1:00, not 2:00.» When I tried to reason there must have been some kind of miscommunication I was brushed off and told to sit down and wait for him to get back. 10 minutes later, a very unprofessional looking man comes in, who had clearly been informed of the situation because he walked in saying «your appointment was at 1:00, we don’t make mistakes here.»
I tried to explain my side and he walked past me as I’m talking, walks into another room, shuts the door behind him, completely cutting me off.
When he came back there were no apologies, only statements of «my» mistake and no, there wouldn’t be time to fit me in that day.
I explained that I lived far away and had been trying to get in for months, and I never got a confirmation call, and he rudely let me know that the phone call a month ago to book it was considered a «verbal confirmation.» Which anyone who’s ever been to a professional service provider would know that a confirmation call 1 – 2 days in advance is expected.
No willingness to work with me whatsoever, no admittance there was any possibility of confusion on his part, incredibly unprofessional, and I would advise anyone considering going to think twice.
The name itself is a laughing matter, most insincere people you’ll meet, and I’m very glad they never touched me, and never will.

I would like to give them with Zero star If I could !!! The guy who pick up the phone was extremely rude. Be aware this place.

If I could give a zero, I would. Carl is extremely rude, disrespectful and condescending. I called to make a reservation and asked if I could use the groupon for me and my wife and his response, «Definitely not! You should have read he fine print before you bought the groupon.» I explained that my wife purchased it and I had not read the details yet.
So, several of us have had the same experience and can’t have a decent, let alone, polite phone call, if you go in and support this business then you deserve the treatment you get.
The facts are that he obviously needs the business or he wouldn’t have it listed on Groupon! Hey Carl, get a 5 year old to answer your phone, you may have better luck!

You pay for what you get. That said I bought a certificate for a massage. I didn’t get past attempting to book however this has to be one of the WORST customer service experiences I have EVER had. The gentleman who answered the phone was rude, condescending, and spoke down to me… and that was just the first 2 minutes of the call. I would say that if the call was so stressful that I got off the phone shaking I can’t imagine going in to this establishment.
I personally would pay a few more dollars for someone who actually wants my business and stay away from this place!

Nicole is a wonderful massage therapist! It had been over a year since my last massage, and it was time when I saw the Groupon for Sincere Touch. It is in a convenient location for those of us who are comfortable on public transportation. So I decided to give it a shot. Now I have had two massages with Nicole and plan on continuing the trend every five weeks or so.
Because it had been over a year since my last massage, I was a little nervous going in. I have had bad massages in the past, and there were only a few reviews at the time I purchased the Groupon, so I ended up waiting about a month to schedule it. But Nicole had good intuition, so it was a great one. She truly cares about her clients, you can tell in both her massage and policies (true hour massages). She also remembered a lot about me from the previous visit when I went for the second massage. Her massage is a good way to take care of yourself; she gives you feedback on what is tight, what caused that, and stretches to work on to help prevent problems from popping up in the future. (Nicole– If you are reading this I am doing my toe-​touches!)
A note about the current location– the building is fairly nondescript, but both times there was a sign out in front of the building letting you know that Sincere Touch is in there. When you go in you take the stairs right inside the door and then find the suite. If you need a elevator instead you should ask for directions when booking your appointment just to be on the safe side.
So, in conclusion, you should treat yo’self, but please don’t take my time-​frame.

Glad I came here while waiting for my car to be serviced. Definitely worth my time, drive and money. As a matter of fact I went ahead and schedule my next two sessions. Can’t wait!