YAZD Mechanical Inc

Well not quicker than I wrote the post the heating system went out again. Found out that they did not fix the main issue and did not replace what needed to be replaced. Today we ran around NOVA looking for the part that no one had that was needed. We were able to find someone who had it via EBAY close by. We picked it up and put in the part ourselfs and is now working! You don’t need a person who works in the HVAC field to put the part in if you know to turn off the circuts that you would be working on, thats for sure. It cost us all of $ 25 for the part. So the $ 75 we paid was a joke. Thank goodness our home warranty was able to credit us in case we ever have another issue. It would be nice if people did the correct diagnosis and fixed it in the first place, especially since there is a blizzard on its way.

If you’re using YAZD it’s because you’re trapped with a home warranty and you have no choice. Our AC broke on a Saturday and when i called to make an appointment, I was offered Tuesday. Okay, fine. The technician came when he said he would, and was very fast and courteous, however we needed a new part. It could be two to three days. I called every day for an update, and every day it was going to be two to three days. In this day and age, I don’t understand how you can’t give an accurate time quote for something like this. So, total turn around time was 10 days to get my AC repaired. When they did come back to the house to fix it, they were very fast and the repair seems to be working, but the turnaround time is not acceptable and had I not been trapped in this home warranty situation, I would have absolutely used someone else.

The Technician was knowledgeable and friendly. But I realized they over charged me and took advantage of my situation. (Note — This is how I felt) I called because my AC unit was leaking a large amount of water and I didn’t know why. (Because I am not a AC Technician) I called my Home Warranty people who referred my to Yazd. Like I said the Tech was friendly and knowledgeable and came with a moments notice. He changed a pipe to my AC unit and told me that my warranty didn’t cover it and I had to pay 300 and something bucks to fix it (not including my 80 detectable) I agreed because there is water everywhere. The tech fixed the problem quickly and left. A few days later I find out the part cost 12 bucks at Walmart! It took the tech 5 minutes to replace so do that math. That’s why the bad review. Not knowledge or friendly because they were BUT taking advantage (that’s how I feel) of a person in need yea, that’s why of the bad review. Sorry Yazd.

Appointment was scheduled 3:00 — 7:00pm. Gentlemen arrived slightly before 3:00 covered their shoes and began working. After accessing the issue they explained what was found fixed it quickly and gave me suggestions on what could make my system run smoothly. Great service will use them again.

The workers shorted the unit during diagnostics and left us without heat and notice. When I call to complain, Shawn was incredibly rude and inconsiderate. He went on to ask, if I was paying? I told him the warranty would be. I complained about the poor customer service and lack of warning. He kept interrupting me and would not let me speak. The worst customer service by far. Do not use this company, look elsewhere.

They should not be in business. Sean answered the phone after my warranty company had assigned them to my repair 32 hours ago. Even though the warranty company promised they would call yesterday within a few hours, they never called. When confronted about this, Sean first suggested they might have «missed» the work order assignment. But then he changed his story to «we probably saw you have two units in your house, so we decided it was not an emergency.» This was his justification for not having called two full business days after being dispatched. When I politely pointed out I would complain to the BBB and AHS Warranty, he said «go ahead,» and then hung up on me.
Do not trust these people, or let them anywhere near your house.
Alternate Numbers:
Tel: (703) 981 0055
Tel: (703) 962 0500