Cable One

I have family back home in Fargo and I help them out with Internet. When I moved my family downtown, they forced me to switch plans — to their new «high speed» plans… so I signed them up for that… unfortunately what they don’t tell you is that the plan comes with a 300 GB bandwidth limit every month… Who the hell still uses bandwidth caps? Cable One does, and they do it in such a clever way… They only notify you AFTER you’ve exceeded your allotment, so it’s pretty easy to go over, especially when they give you so little to begin with. Finally after my family went several months and hit it again… Several more months of trying to stay under and they went over a third time. That’s when the fun starts…
By «company policy» you are now FORCED into a plan of which will allow your bandwidth to be controlled further and peak covered… the family was using 500GB/​month — TYPICAL for a family with media. Our plan went from $ 60/​month and we were being forced into a plan at $ 170/​month. You can’t negotiate with them, you can’t tell them you’ll lock down your router to ensure it doesn’t go over again… they are going to get your money one way or another.
I expressed that I also have service from Comcast in the state of Washington and for $ 100/​month I was getting 70mbps/​12mbps — and it was business class — unlimited downloading. They wanted $ 70 on top of that… to be put in a plan that would permit 750GB/​month. I also commented that for what they are asking for, I can get the fastest fiber optic speeds, unthrottled. They didn’t care, they know they are the only game in town.
I went ahead and promptly cancelled my service. This is what this company does and this is why so many folks in the Fargo/​Moorhead metropolitan area just simply hate this company. Their customer service is abysmal, you will wait on the phone forever, and nobody ever calls you back. Good thing the City of Fargo finally wisened up and permitted Midco to come into town… In 2016, should be able to get my family on something many times faster and at half the cost.
Avoid CableOne like the plague

Horrible. Switched from Direct TV to these clowns. Horrible programming and terrible everything. Lasted less than 1 month. Switched back to Direct TV and these clowns came out and UNHOOKED MY DIrect TV Cable! I had to have a service tech come out, break into their stupid box, and rehook up my DirectTV. The tech said it happens all the time! UGGH. This company is horrible.

Because I was getting poor reception on the third floor with my wireless modem located on the lower level, JC from Cableone did a FANTASTIC JOB moving my router into the utility room giving me great wireless signal throughout the house. Here is what the competition is doing:
SOMEONE IS DIGGING UP MY YARD!!!
WHAT? This morning I look out the window and see someone digging up my yard without any notification to me other than a door knocker we received a few days ago that says, «Hello, neighbor! … Our crews will be working in alleys, backyard easements and other areas, all with careful consideration for your property.»
When asked to speak with a supervisor, 2 Midcontinent supervisors came to my door to explain to me the meaning of easements on my property. When asked why no one knocked on my door BEFORE digging up my lawn, they replied that most of the time no one is at home…
When asked what the door knocker says, both could not even paraphrase it.
DO YOU THINK I AM GOING TO BE A MIDCONTINENT CUSTOMER?
I am eagerly waiting for Midcontinent cable to clean up their MESS!!!

Have only had their service for about two months now, but so far so good! I’m getting the Internet only 50mbps service $ 35/​mo promotion for a couple months then goes to $ 50/​mo. Technicians were helpful over the phone when getting account information. Installation took a while, but it was a new apartment that hasn’t been setup. I happened to snag an installer as he was installing another person’s Internet in the apartment and he was happy to quick install my service as well! Awesome guy! (He was a contractor for Cable One so not a direct reflection of Cable One). Speeds have been stable and fast so far. Hitting download speeds over 60mbps at times. Haven’t had any downtime yet. Using the Motorola SURFboard SB6141 modem with an ASUS RT-​68U router.
Biggest downfall is the almost unmentioned 300GB month usage limit. A non issue so far, I just don’t like the principal of it. Internet should be unlimited. If you can’t provide 50mbps to every person who gets your service then don’t offer it. Don’t have data caps or throttle your service. We pay for a service and we expect to get what we pay for. Upgrade your infrastructure if you can’t meet today’s demand. Supposedly you only get an email warning when you use too much data and not charged extra. We’ll see when I hit it.
To reiterate the speeds have been fantastic so far! Hope it stays that way!

These guys make Comcast look great. Their service drops constantly, the speeds are slow, and their prices are outrageous.
I grew up having to deal with their terrible service and continue to deal with it via my mother. Home for the holidays, the TV is constantly blacking out and the internet drops as well. About a year ago, my mother switched to the «triple play» plan (phone, data, tv) and they leased a special modem to my mother (for the incredible steal of $ 96/​yr, pun intended). In the act, they took my personal cable modem. When I found out I gave them a call, to which they responded that it was obsolete technology anyway and I shouldn’t care. It was a DOCSIS 2.0 modem and still entirely sufficient to support the slow speeds Cable One provides. Anyway, after a half hour of this women telling me she’d offer me $ 10 compensation, to which I reminded her CableOne stole my property, she finally agreed to pay the current value of the modem, literally saying «Fine. (click)» hanging up on me just like that.
Anyway, I found out tonight that MidContinent will be rolling out service to Fargo starting this fall. I’m switching my mother to CenturyLink tomorrow and can’t wait till I can move her to MidCo.

I have been a customer of Cable One for approximately 10 years. I recently switched from Cable One TV to DirecTV, but still have Cable One as my internet provider. Cable One’s customer service is not professional and they are very rude. Their prices are very high compared to competitors in other cities. They have a contract with Fargo, so they are the only Cable TV provider in the city. If you have the choice, go with DirecTV or Midcontinent.