Raymour and Flanigan Furniture

Raymour& flamingo

Came here on a Monday looking for a new bed, seen an awesome bed as soon as we walked in but decided to walk around and see if we seen anything else we liked. Was helped by Andrew, seen the exact same bed in the front as a display model for almost half the price with absolutely no damage, so we decided to get that one and also order the stool for the end of the bed. The bed had to be delivered by an outside company which just delivered it today. As they were finished putting the bed together I realized the entire middle slabes were missing, the delivery company called the person who took the bed apart and they said they never seen any. Now I know I wasn’t going crazy and did see that the box spring and mattress wasn’t sitting on the floor in the showroom! I called the store waiting 10 minutes on hold until finally Jeanie the manager spoke to me and said the bed comes «as is» well as I explained to her that the bed wasn’t on the floor when I purchased it and I do understand «as is» but obviously something is missing! Andrew eventually called my husband back, not me… And said it was sitting on a temperpedic base… now wouldn’t that be something you ask your customer if they have a temperpedic base before sending a bed that is now incomplete! With my mattress and box spring on the floor! The same before Super Bowl which I am having company over! So now my husband has to run to Home Depot to buy wood to support the box spring & mattress… absolutely ridiculous!

Came with my lady friend to pick up a bed frame and saw that they had mattresses as well. A saleswoman approached us, but wasn’t in full stalker mode. She let us wander and answered any Q’s we had. She even gave us a coupon to use (bonus!). We ended up snagging both the bed frame and mattress and it was easy to get financing, delivery (watch out for those charges) and to turn down the silly $ 99 ‘return it if you don’t like it’ policy. In the end, everything was delivered on time and the drivers were more than professional. Not a bad experience with R&F!

Came here on saturday looking for a new dining table and after being in the store for 10 minutes, I suddenly wanted to leave. Salesman, William, was kind enough to point my mother and I to the dining tables. I kindly told him that we would come to him if we needed help. He agreed, then came back not to long after my simple request. I told him my specific color and style choice and brought us to a completely different style table and had the audacity to tell me «IT’S NOT THE END OF THE WORLD.» Completely unacceptable.

What a bunch of liars!
After our house flooded from hurricane Sandy, we wnted to get it back to a home as soon as possible so we thought we’d go somewhere «reliable» so we chose raymour and flanigan. Mistake.
Our salesman Marcus didn’t have to do one thing, we saw the pieces that we wanted in the first 5 min. and I’m pretty sure he made a nice commission from it! After buying pieces to furnish our entire living room, we decided to buy a rug. Marcus then went on to tell us that it will be delivered in 4 weeks because it comes from a different manufacturer. We had no problem with this we just wanted to make sure it would be delivered by Christmas. Well as we all know Christmas has come and gone by now and guess what? No rug. I’ve called twice since our «scheduled delivery» and no word from Marcus. I was told he would call me back and I got nothing!
To make matters worse we liked him when we met him I actually talked my mom out of buying a beautiful entertainment center from somewhere else so she can get it at Raymour and give Marcus the commission! Totally regret that!

Salesmen/​women stalk you the moment you set foot in the door. I respectfully said just looking and the woman wouldn’t stop following us… finally I said we habe no money, credit or job and we were browsing bc we were, bored and I asked her to go away… I finally selected a salesperson and purchased a few rooms but, I like to shop peacefully. good selection they push there financing even if you arent interested.

I love this place. I bought a recliner here last year and the took the tax off of a good piece for me so i wound up paying about 50 bucks less than anywhere else. I just bought a sweet recliner loveseat 2 weeks ago from here and saved a ton on it through negotiation. Be willing to talk price with an associate before leaving. Whats on the tag may not be the final price to pay. Everything there is a floor model so make sure you check the item you want fully!

Be very specific when you buy furniture at a Clearance Center… even if it is a reputable retailer. My recent experience left a sour taste in my mouth.
I purchased a sectional from the Center. I was told it came in three pieces… perfect I thought as the elevator in my building is small and a piece larger than 84″ won’t fit. I didn’t check… I believed the Sales woman… Miss Anna who was pleasant and helpful. I spoke to the delivery company and we we were all on the same page. Two days later, within the delivery time frame, the sectional arrives… guess what? It is in TWO Pieces… one piece will fit in the elevator, the second… well too big. The delivery guys had to take it up five flights of stairs and it cost me double what it should have… oh well. I do like my sectional though…:-)