H&R Block

Tax prep lady was in-​experienced, She did not know how to use the program and she claimed that she had 23 years of experience.
They charged me a 170 dollars for tax prep, because I had two W2s (one from MI and other from some other state).
They asked me to come back in few days to have an «expert» look at my state taxed, I never had to go through this kind of procedure before (even though I used to bounce between NJ and PA in the past five years).
and the thing that ticked me off the most is not being able to wave the 35 dollars fee for taking the fees out of my deposit.
They said it’s H&R policy and it can never change, that being said, I’ve always been treated nice in other branches, they just put a coupon to lower the fee, so I won’t get hit hard by the extra 35 dollars.
I told the lady that you’re going to loose my business this way, but she couldn’t care less.
I’ve been filing with H&R for the past 6 years, but this won’t continue due to the bad experience I had in this branch.