Aaims Property Management

There are times in life where things take forever to take care of and that’s this business does best. Be care full renting through these people if you don’t mind have to exercise legal action to get any maintenance done that’s a blatant breach of contract on their end.

I was inquiring about a rental under this company, and not only did I not get a call back, but my husband called a few days later and got the a nonchalant attitude. Christal was the only good help I got via email. We asked for a negotiated rent amount, and they treated us as if we were nobodies. Everything is negotiable, and if homeowners would’ve said no, we still would’ve considered the asking amount as the home was worth it. But the PM itself made the initial convo very awkward and didn’t know much about the property anyways. My family means well, and we mean good business. We signed for another home after a decision made off aaims services. I do not recommend this company, and I don’t even live in the area yet. We’re homeowners of 2 homes now, and I will interview and root the best for my homes. I feel sorry for the owner of that house of interest. They chose the wrong people.

Not sure if I got bad property managers or owners. Aaims will not authorize repairs without money from the homeowners… So I noted the deficiencies on the pre inspection checklist and my property manager assured me that they would be taken care of. Not the case, broken fence, worn carpet (that I learned from our neighbors had been in the house for going on 7 years), rotten back door that let air in and out etc. Long story short, Aaims would not fix it, the homeowners would not pay for it, they tried to charge me for the repairs when I left (even though I had open work orders on many of the problems). I would rather be kicked in the dick than deal with these guys again.

We have a house with Aaims and they have done nothing but lie to us from the beginning. We are military and out of the state. They have not taken care of our house properly. They have not reported damage before a rental period. I just had another person go look at the house that is on the market for rent. There are dead water bugs everywhere, grease on the appliances, weeds, rust on the front iron I could go on and on. Nothing was ever said to us. In addition when I called myself to ask about viewing the home I got responses like that house is being worked on and cant be rented, we don’t have the keys yet etc. They are liars and bad managers and I highly recommend NOT using this company

Mold in rental house, the company won’t honor the Service Members Civil Relief Act, aren’t aware of military forms appearance and standards even though they claim a decade of working with military. Overall a nightmare to deal with, do not rent from these slumlords unless you want a headache and an unpleasant experience. Rent from Townsend Real Estate or Fayetteville Rental Management if you’d like a pleasant, stress free relationship with your landlord.
Only reason this review is two stars is because they did provide a home to live in.

We have been in our rental for almost a year now and our PM George is relatively busy for the most part but he does make sure to get back to me in a timely manner. We actually have met the home owner and have a pretty good working relationship. If ever there is anything wrong Doyle asks us to contact him and he would contact George, however since our lease is signed with Aaims we follow protocol. I gave them 4 stars only because I have never been able to speak with George or his assistant on the 1^st attempt.
The routine inspections are pretty basic, very cut and dry. However, the inspection done upon us moving in was very very very very detailed. They documented 98% of everything down to the number of holes in each wall. Aaims is 100% better than the previous rental company we went through. Our lease agreement was very detailed in the expectations and I can only hope that my experience doesn’t end as badly as some of the other reviews I have read.

I have had a bad experience from the very beginning. As a renter I made sure I kept my payments on time, notified my PM Kelly who was then changed to Janet and received the run around when it came down to getting repairs done around the home. My calls are rarely returned and I am just beyond frustrated with this company. You can never get in touch with anyone and they want you to bring in your check to the office or mail it in, which of course they don’t recommend. Please do yourself a favor and choose a different company to rent your property with. They are the reason we have decided to purchase instead. We moved out of our property in December and not only was my lease over but we had orders and they tried charging us for the next months rent. We weren’t even occupying the home! I was outraged when I received a bill for not only January’s rent but damages for a home that we left in better condition than which we received. I have to take legal action. It is now April and I have to constantly communicate with these ingrates for my money! Please believe the BBB will hear about it. Not only will they try and keep your money. They give you the run around. DONT GO WITH AAIMS PROPERTY MANAGEMENT!

We currently own a home in Fayetteville and use AAIMS as our property management company there. (We are located out of state.) We initially signed up with this company after meeting and having our home checked our by a property manager named Kelly who worked for AAIMS back in 2010. She was wonderful-​very kind, responded promptly to emails and questions and was a pleasure to work with. Since then, we’ve been assigned to a new property manager who does not measure up to Kelly’s performance. My emails are usually answered 36 – 72 hours after being sent. My phone calls are rarely returned, and the current PM had the audacity to ask me if the house was about to go into foreclosure when I had it evaluated by a local real estate professional as we were trying to decide if we wanted to continue to own and rent it out or sell it. I get notified of repairs that need to be made, only to be provided with an estimate or receipt much later of damages and notified of charges months later. Rent is supposed to be collected from the 1^st to the 5^th of the month which usually takes another 5 days or so to deposit which is fine. However, a few months ago, they had some type of computer maintenance problem and didn’t deposit rent checks until much later. Owners were not notified which I believe they should have been. (We are paying AAIMS for a service, so clear communication is a must.)
As a renter back when we lived in Fayetteville (before buying our home), we used AAIMS to rent a home in Cameron, NC. It was a great experience. No problems at all back then (in 2006). So I’m not sure what’s happened over time. At any rate, I would just recommend home owners and renters to do your homework prior to signing paperwork with AAIMS. Our experience hasn’t been extremely terrible, but it hasn’t been perfect by any stretch of the word.

Very similar situation to Niki J’s. I am also a homeowner. DO NOT USE THIS COMPANY!!!
Very lazy inspections. Found lots of damage and what AAIMS deemed acceptable and what a homeowner would deem acceptable and «regular wear and tear» are quite different.
We had to spend lots of money after we parted ways with AAIMS to get the property to a suitable rental condition.
You are better off trying to manage on your own. I also agree with the majority of the posts here… BEWARE!!!

I agree with another reviewer – they don’t deserve the 1 star that I gave them here.
Had a terrible experience with them. Rented from them when we lived in North Carolina.
Our maintenance issues were not addressed – even hazardous ones.
Our quarterly inspections were conducted in a very obtrusive manner.
The move-​in inspection report they gave us pre-​filled was beyond inaccurate. (Setting us up to be charged for extensive damages when we moved out.) Luckily we caught this and challenged it!
Horribly rude treatment by the receptionist.
The worst thing was this – there are hidden surprises in the lease. Ask for a copy BEFORE you put down the application fee!!! Most people – like us – don’t end up seeing the lease until it is time to sign. We were in a terrible place by that point, so we signed anyway. It was a huge mistake! (We were desperate to move into a place – we had just gotten in from overseas with kids and pets, and it was Christmas time…)
If you deal with them –watch your back!

I wish I could give this piss poor property management company 0 stars! First off, I am a homeowner who rents out a property, so I know what property managers are supposed to do. I’ve had problems with this company since the moment I inquired about the rental property I’m in. After viewing the property and paying the $ 350 holding fee (which is SUPPOSED to hold the property you want while your application is being processed), I was told to return on Saturday to pay the rent and the security deposit. When I returned on Saturday with my U-​haul and belongings in tow from out-​of-​town, I told the front desk staff that I was there to sign my lease, pick up the keys, and pay my rent. After I said that, the two of them exchanged a look at one another, then looked at the nice family sitting across from me that was APPLYING for the property I paid a holding fee for! Then they said, «Oops» and tried to apologized to me and the family. They looked so disappointed. The front desk staff then proceeds to tell me that they couldn’t find my lease and I couldn’t move in. This is when I went off and told them I am moving in TODAY or someone would have a bad day and it wouldn’t be me. They then miraculously found the lease and the keys and did the paperwork. While preparing the paperwork, they were laughing, joking, and CURSING with each other in front of clients. Very unprofessional.
Then, I move in. During the move in inspection, I took notes and pictures of everything that needed to be taken care of in the home, including the forest growing in the front and back yard. The lease said that it would be taken care of within 7 days of move-in…it was taken care of 15+ emails and threats and 20 days later. The toilet seats look like something is growing out of them! When I reported it (along with attaching a picture), I was told that it is my responsibility to change them! I could go on and on with the repairs this home needs and that I’ve requested to be done, and to no avail. It’s a beautiful home, but with lack of care from the homeowners and management company, it will go downhill fast. I am leaving as SOON as my lease is up! I have been told that in Fayetteville, they don’t care about how tenants feel because it’s a military town and if you aren’t happy, there will be a military family there who will. I hope that’s not the case because we all, especially our servicemen, deserve better than Aaims… aka SLUMLORDS!

BUYER/​RENTER BEWARE!!! This is not a good business. I’ve rented from them for over a year. During that time they continued to do inspections (I have no problem with this) however their times are inflexible and they present an attitude with any issues. The receptionist upstairs is rude and cannot process basic requests. They lost paperwork to add family members and pets and I had to resubmit several times. The response to maintenance request is just as bad. I had to resubmit broken A/​C requests several times and was told «it’s not an emergency so it could be up to 3 – 4 day.» I have stated several times TO NOTIFY THE HOMEOWNER OF A BIG ISSUE such as termites, rotted porches, and broken HVAC with no response. I feel bad for the homeowner because they do not live here and have no idea how dilapidated their house is getting right now. BOTTOM LINE: rude, smug, ineffective service for the renter and apathy or care for the homeowner.

I don’t know about bad reviews but I love my very sweet and ever gorgeous agent Miss Regina Morse who is always on top of everything making me feel at peace that she takes care of my house. I’m always well informed of all the things going on and what is best for my house. Thanks Aaims and thank you so much Miss Regina :)

I am a homeowner and I made the VERY HUGE mistake of using Aaims Property Management to manage our home when my husband and I moved out of state. When we moved, the home was only 18 months old… we were the only residence. The house was in great condition.
George was our agent. One good thing about him… he was prompt on responding to our emails and calls. That’s where it ends. After FOUR years of Aaims managing the property, we ended up spending thousands of dollars in repairs that should have been done when the tenants were living there. HUGE nail holes, HUGE stains on the carpet, cleaning was just very subpar. Everything we found after we finally fired Aaims was never noted on their «regular» lazy inspections. Whenever we had concerns, we were never treated like they wanted our business and everything was OUR fault. I understand some maintenance needs to be done to keep the property nice but not taking any responsibility for the tenants dog scratching the back door, which then led to rot due to the rain? Funny how EVERYONE that saw that door agreed it looked like a dog had scratched it excessively, which started the rot except for Aaims.
I emailed AND called the broker in charge or office manager at least 3 times and I never received a call back nor an email even acknowleding we existed.
If I can save one homeowner from making this same mistake I did and using Aaims, this will be worth it. I was dumb enough to stay with them for 4 years but being 2800 miles away I didn’t know what they were doing to my house until a good neighbor went and looked for himself. STAY AWAY!!!

*****this place doesnt deserve the 1 star i gave it.
initially the front desk staff was nice and greeted us.
told us to go through the book and would give us keys to check out properties! great! so we went, fell in love with a house, wanted it, filled out application, paid the $ 40 fee, told us we will hear from us in 24 to 48 hours, no more than 72 hours. its been 7 days and absolutely nothing!
we called every day, to check the status, all they would do is transfer us to our mysterious broker who never seemed to return calls.
before we even put in the application we had some concerns and questions, some other broker jumped in and started with his 2 cents, so we asked if we can speak to our broker, receptionist said «let me see if shes here, ok shes here», i asked if she was busy she said i dont know, well can you call her? i suppose i can, but if shes with a client she wont answer.
i told her understood that, so we will put the application in and speak to her in the morning, once again 7 days later and we are still waiting.
we have asked to talk to managers or another broker, we keep getting the run around. i feel like this place has raped us of our money.
the minute we denied to pay $ 300 fee to take the house of the market they no longer wanted to help us. money hungry bastards!
mind you everything happens for a reason.
we went to prudetial all american, had an amazing experience, found an even better place at a lower price. read my review on them! ****

A+. Have used them on several occasions to find renters and have always had great results. Their credit checks alone are worth the cost of the service.